Trent Valley Windows Reviews 

Very professional

Faultless - so pleased with the end result

Fantastic experience with Trent Valley Windows. We’ve had doors and windows from them and they are very efficient in ordering and getting them fitted. The fitting team are very friendly and did a great job! Thank you!

Great service from start to finish. Organised Trent Valley windows to install a new front door for my Mum. She’s elderly & lives alone, they were very understanding. There was no mess left,it was absolutely spotless. Mum was extremely happy with her door & the service provided. Very fast too, only a matter of weeks from quote to installation. Highly recommend.

Completed the request for a quote for a new front door online. 72 hours later, no holding reply no contact whatsoever. I’m glad I got a taste of the level of customer service at an early stage. Must be a very popular and busy company if they cannot acknowledge a request in a reasonable timescale.

We had a sales guy called Khalid visit us. Went through a lot of options. We were looking to have a new front door and new patio doors with some additional brickwork. We decided at the time just to have the front door changed but later decided to have the patio doors changed as well.

They arranged a surveyor and sort the fitting of the new front door. Everything was fine with this part of the project.

The same can’t be said for the patio doors. The surveyor came and it all seems positive. The fitters arrive to put in the new doors. However, it became evident that neither a bricklayer nor plasterer had been arranged. The project manager Ian, then went on to organise this but it was 5 days before the bricklayer came. In that time the gap last was left was fitted with OSB board rendering the property unsecure and drafty.

The bricklayer came and bricked up the outside, which was a nice job but has made a mess of the inside fitting the brick to far in and too far over. The left a near impossible job for the plasterer. The plasterer came a few days later and wasn’t happy with the last left. He managed to plasterer over the brickwork but didn’t have enough of a gap to put plasterboard in. This means we now have really thick plaster which will crack over time.

We then started to develop problem with the doors. The deadlocks became so stiff we couldn’t lock the door, again leaving the property unsecured.

We have been emailing and ringing the project manager constantly but he never answers the phone and takes weeks to respond to emails. We eventually got a response from him and he arranged for a guy called Chris to visit to do an inspection. Chris shred that the internal brickwork was wrong and need to be redone. This meant it would also need to be replastered. Since that visit, some 3 weeks before this review, we have heard nothing from anyone. We have rung the project manager several times and the customer service team and still nothing is sorted.

We are now unable to start our living room project. The doors still don’t lock properly, the doors still aren’t fully fitted and the brickwork still need to be redone and we can’t get hold of anyone to sort it out.

My next step with be a section 75 with the finance company and a call to the financial ombudsman.

We just want what we paid for. Shouldn’t be too much to ask. They were very quick to take the money but the workmanship and customer service is shocking. Day 1 of the project was 29th January and it’s still it sorted.

Update. Continues to be shocking. Spoke to Peter, head of customer services. Asked for details and pictures. All of which are already with the project manager but still had to do it again. Then silence.

The project manager finally called in the meantime just to send Chris out again for yet more pictures. He adjusted the door again and admitted it had dropped. Still difficult to lock. No mention of plans to fix anything. Disgusting company.

Polite, friendly and efficient service.

This is a review not about the company’s windows but about the poor behaviour of one of their drivers.
We were driving on the A614 near White Post. There was a 20 mile an hour speed limit-the road had just been resurfaced and was covered in grit. A Trent Valley Windows van overtook us at about 50 miles an hour driving recklessly. Our car was showered in grit. The windscreen had to be replaced urgently. Trent Valley ignored our claim for our insurance excess. They now refer us to their insurers who won’t reimburse us in the absence of dashcam. We are taking Trent Valley to the County Court. Although it is a relatively small amount, it’s the principle that the company is not prepared to take any accountability for one of its employees, the driver.

Dawn dealt with my issue efficiently and arranged a survey and repair. Chris was polite and efficient when he visited, with the repair being performed prompty.

Our experience was great from start to finish - no pushy sales but good communication throughout. Ian the installation manager was very helpful and flexible. Marcus the fitter and his team were hard working and friendly. The windows and doors look great and were very reasonably priced. Highly recommended

Great help from TVW when we had a problem with a window a year in. Really quick and helpful.

Great service and support from initial conversations (Martin) to installation (Ian and Markus) with a no pressure approach. The follow up from Dawn in customer service was great too. Thank you all.

The whole service from start to finish was excellent. The two lads who fitted the windows were very professional and polite. Did a great job and cleared up afterwards. Highly recommend this company

We needed a visit as the porch door was not shutting properly, the Team at Trent Valley arranged a visit at a suitable time and provide service with a smile, even advising of future oiling and checks

Great work a happy customer

We have used Trent Valley Windows twice now for a front door about five years ago and recently went back to them to fit our bay windows as part of renovating our living room. The whole experience was very good the surveyor was thorough and didn't mind stepping across rebar, the floor hadn't been poured at that point. The windows were fitted slightly deeper than old ones due to the sash boxes being removed and the fitters finished things well to the level required. The price and the timing of fitting worked well with our budget and plan and we now have windows that are (or will be) a real postive feature of the renovated room.

I had my conservatory installed last year. I think they gave an over prized fee. Whenever I tell my friends and even those who come into my house for repairs were really shocked by the amount I have paid in this conservatory, everyone will say that I shouldn't have paid that kind of amount if I have chosen a different company. Tried researching and asking contractors I realised that it was really expensive considering the work done. Maybe because the surveyor or whatever it is called who came and did the planning and pricing noticed that I am naive. learned the hard way, now, whenever I do some projects at home I make sure to have a lot of options because not all companies are trustworthy. My overall experience with them is unsatisfactory. Slow to finish and every time I had to chase them. The lock of my double door is impossible to lock I believe it is misaligned.

Very knowledgeable in the planning phase, explaining the options and the advantages. The survey was done very carefully which proved to be important to get a really good fit. I had 2 parts to the job so it was a little chaotic knowing the timings, but the quality of the work was excellent. Also the installers took care to clear up after each job. Overall very impressed and would recommend.

I had to chase them to make an appointment, several times. When someone came out, he was late as his other appointments over ran. He wanted to reschedule, but I asked if he could come measure the door as I had taken time off to meet him. He promised to follow up with a teams call. He didn't. No call to apologise or request to reschedule. Not a great first impression and I thought to myself if they are like this now, what would they be like if I actually placed an order? I have wasted so much time waiting for appointments and chasing appointments. Not great.

All the installations have been fitted to a very high standard. From start to finish the service and workmanship for my new windows and door has been exceptional. The attention to detail and skill and care taken is outstanding. The installers were highly skilled, efficient, and friendly. The sales advisor was invaluable in providing supportive advice and going the extra mile to ensure I was happy with the specifications. The surveyor was thorough and also ensured I was happy with the specifications. The project manager has helped throughout the entire project process. I praise all for their care and attention. A very pleasing result that has made a tremendous difference to my home.

I have had no issues when contacting customer services. The team are kind - supportive - try to resolve issues at pace and within a week where possible and care about customers who are loyal to them.