Bought a pair of trousers online and wanted to send back. Returns Portal link on website doesn't work and no response to emails or phone calls. Eventually responded weeks later after I open... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
placed an order paid for it received confirmation email NO DELIVERY no response from emails, facebook enquiries or voice messages. NO REFUND!!!!
So I went into this new shop Iv never been before I was worried because this was my 3rd shop Iv had struggles with and this time I honestly got the assistance I needed, Abbie helped me with my persona... See more
Company replied
Ordered an item which I never received. Constantly in touch with the company to sort it out, Weeks later still no further forward. No item and out of pocket paying for something I don't have. Terrible... See more
Company replied
Company details
Written by the company
Independent Retailer. Born in Middlesbrough in 1988. At the forefront of quirky, cutting-edge fashion.
Contact info
54-56 Albert road, TS1 1QD, Middlesbrough, United Kingdom
- collin@triads.co.uk
- www.triads.co.uk
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent shop, would recommend to anyone
Great shop, items priced well and finally cannot thank the kind staff enough for their help😃
July 29, 2023
Unprompted review
Reply from Triads
Hi Samuel,
Sound like you've had a reet good time at our shop, mate! Prices that won't break the bank and staff who'll bend over backwards to help you out. We're buzzin' that you're so pleased with it all. Proper appreciate your kind words, pal! 👌
Go to for new clothes
Go to for new clothes, always fast delivery, good service, and the website so easy to use.
July 31, 2023
Unprompted review
Reply from Triads
Hi Tom,
Aye, we're dead chuffed to be your go-to spot for fresh threads, mate! Fast delivery, top-notch service, and a website that's a doddle to navigate – that's the way we roll. Cheers for the love, pal! Keep rockin' those new clothes! 😎
Very satisfied customer of triads
Very satisfied customer of triads, spot on service
July 28, 2023
Unprompted review
Reply from Triads
Hi Joe,
Sound as a pound, mate! We're over the moon to have you as a satisfied customer. Spot on service is what we're all about. Thanks a million for your support! 🙌
Alex bayney made my experience great…
Alex bayney made my experience great tip notch customer services would 100% recommend
July 27, 2023
Unprompted review
Reply from Triads
Hi Jack,
Eh, big shoutout to Alex Bayney for making your time with us top-notch! Proper chuffed to hear that. We reckon you've got good taste in recommendin' us, and we're well pleased to have your stamp of approval! 🙌
Highly recommend triads
Highly recommend triads ! Some great stuff in there and customer service was spot on
July 22, 2023
Unprompted review
Reply from Triads
Hi Spencer,
Cheers for the shout-out! We're chuffed to bits you liked the stuff you found at Triads, and we're proper pleased our customer service hit the mark. If you ever fancy another browse or need a hand with anything else, just give us a nudge. We're here to sort you out. 🙌
Great shop experience …
I visited the shop for the first time recently and I was very pleased. The staff were very helpful and the shop was in pristine condition. I bought some shoes and a t-shirt and must say the options of clothing were fantastic.
July 29, 2023
Unprompted review
Reply from Triads
Hi Sam,
Dead chuffed to hear you popped into our shop recently and had a mint time! Our staff's always here to lend a hand, and we like to keep the place looking spick and span. Good choice on the shoes and tee, by the way – our clothing options are proper belta, aren't they?
If you ever fancy another browse or need anything else, you know where to find us. Cheers for the support!
10/10 experience
Great service from start to finish, always satisfied and would recommend Triads to anyone.
July 31, 2023
Unprompted review
Reply from Triads
Hi Will,
Cheers for the kind words, mate! We're proper pleased to hear you had a top-notch experience with us, start to finish. Satisfaction's what we're all about, and we appreciate your recommendation – you're a legend!
If you or anyone you know ever fancies a browse, you know where to send 'em. We're here to sort you out. 🙌
I ordered two for size and no…
I ordered two for size and no acknowledgement of returned item.
May 1, 2023
From my personal experience I really…
From my personal experience I really would not recommend Triads clothing and would advise people to steer clear. They were quite awkward about getting a refund & I had to get PayPal to intervene in the end. To add the postage refund issue they have the cheek to make out as the issue was merely the icing on the cake. The actual problem was blatantly having to chase my refund down in the first place umpteen times & getting no where when contacting them numerous times. I’ve also had several emails since leaving this review including one moronically trying to threaten me to take down this review as well as them offering a discount if I take down my review. What a joke & then think they can warp my review with an inaccurate response designed to make me seem unreasonable. What a snide bunch, you’ll not get my business again!👎👎👎
July 20, 2023
Unprompted review
Reply from Triads
Hi Oliver Hibell from Nottingham as you used our returns label you were aware this was chargeable.we realise you tried not to pay & apologise for this however it is chargeable after realising you had to pay you then proceeded to pop a negative review on here really sad so sad that you had to lower yourself Oliver as you are also aware as soon as I was made aware I refunded you obviously you like to vent your frustration on a keyboard with best wishes always
Scam
Scam. Don't buy from them they will never give you a refund if you return y something
July 13, 2023
Unprompted review
Reply from Triads
Hi Walid Unfortunately you need to contact your shippers who have lost your parcel if you need any further assistance or help please email returnedgoods@triads.co.uk
Wrong item received, still waiting on refund and no response on emails
Ordered a Vivienne Westwood necklace, in which I received a bracelet instead. Posted the item back first class out of my own pocket and was told a refund was being processed. As of yet I still haven’t had a refund nearly 2 weeks later, have sent a few emails to follow up where or how long it would take to reach my account and now I can’t get a response.
Nearly £200 out of pocket and I now can’t get a reply as to when it will be processed. Really disappointed with how it was handled, first few emails back regarding the wrong item being sent weren’t very professional.
May 26, 2023
Unprompted review
Reply from Triads
Hi there was no note or slip with the item so we were unsure if you wanted a reship with the correct item or a full refund also no idea why you would ship back with your own courier as we supply a Royal Mail pdf download obviously our fault we pay so so sorry we are only human with best wishes always
Ordered an extra large
Ordered an extra large, received a medium. As I didn’t create an account at the time of ordering I was unable to create a return.
Email complaint sent in March and still no response. Awful company.
March 6, 2023
Reply from Triads
Hi have emailed you a little surprised you have left it 3 months maybe send some photos of the item & the label to abbie@triads.co.U.K. We will get this rectified for you also you don’t need to open an account to return an item no ideas where you got that idea from? With best wishes always
Amazing customer service
Amazing customer service, I never visited the store till last Saturday and had a wonderful experience. The shop was very clean and had a large amount of brands across the 2 stores in Middlesbrough!!
May 6, 2023
Unprompted review
Reply from Triads
Hi Caitlin,
We're dead chuffed to hear you had an amazing time when you popped into our store last Saturday. Clean and stocked up, that's the way we like it. And we've got brands for days across our two stores in Middlesbrough, no doubt about it!
If you ever fancy another visit or need anything at all, just give us a shout. We're here to sort you out, always.
Reply from Triads
Hi Abigail,
Aye, we're all about giving you the best bang for your buck, mate! Glad you're finding our prices proper mint compared to the others. We aim to keep things wallet-friendly.
If you spot any more deals or have any questions, don't be shy to hit us up. We've got your back!
Great no qualms at all!!
March 3, 2023
People weren’t lying about the customer…
People weren’t lying about the customer service. It’s like a young teenager is replying to you with a really unprofessional way of speaking. They should really consider hiring somebody with customer service experience to do this and improve their customer service emails. I asked a question and then they essentially accused me of lying in their reply, plus then didn’t actually answer my question. I sent back a direct question after failing to get a clear answer with two kind of odd replies and they just stopped responding. Really weird and not a good experience.
April 5, 2023
Unprompted review
Reply from Triads
Hi Tilly,
We're genuinely sorry to hear that your previous interactions with us didn't meet your expectations. Our team is committed to providing excellent customer service, and we take your concerns seriously. It's not our intention to accuse anyone of lying or provide unclear responses. We always aim to be professional and helpful in our communication.
Our staff members, including those who respond to inquiries, take pride in being polite, attentive, and are always willing to assist. They come from diverse backgrounds and bring a unique blend of personalities to our interactions.
Rubbish return process
Had to return the trainers as they don't stock half sizes. Qr code provided says royal mail. Customer service misled me so I had to go to post office, then to royal mail as no one seems to know how to return the item. It is not working neither of them. The guy on the phone was so stressed / busy that basically told me that he's going to disconnect me because got another call. Ended buying my own postage.
March 24, 2023
Unprompted review
Reply from Triads
Hi Leszek,
We regret to inform you that we had sold out of your size during the sale, which can happen during high-demand periods.
Regarding the returns process, the provided QR code leads to Royal Mail, and while it's not a prepaid label, it typically costs about the same as if we provided one. We apologize for any confusion.
Reply from Triads
Hi Nermin,
Aye, proper pleased to hear you found our customer service spot on, mate! We're all about keeping it top-notch for our customers. If you ever need anything else or just fancy a natter, we're here for you. Cheers!
Love my mellisa shoes came in 3days…
Love my mellisa shoes came in 3days definitely be ordering off you again thankyou
March 16, 2023
Unprompted review
Absolutely shocking experience
Absolutely shocking experience, never received the parcel, nor refund. They asked me to get in touch with DPD as they claimed they had lost the parcel. I have not received a refund or a replacement, I am down £40 and they have also blocked my number
January 1, 2023
Unprompted review
Reply from Triads
Hi Not sure if are referring to another order? we sold a cap to you for £34 you state DPD have not delivered your cap we contacted you trying to deal with this on a number of occasions we have not blocked your number please email abbie@triads.co.uk & we will get this settled with dpd for you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.