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Triflow Concepts Ltd Reviews 266

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TrustScore 4.5 out of 5

4.6

Water Filter Supplier
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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, with many highlighting their longevity and effectiveness, especially the water filters. The delivery service is frequently described as prompt and efficient, ensuring orders arrive quickly. People also appreciate the excellent customer service, noting the helpfulness, knowledge, and politeness of the staff when assisting with orders, advice, and issue resolution. However, some people were dissatisfied with aspects of the delivery service, mentioning delays, incorrect addresses, or unexpected delivery charges. A few customers also noted issues with product identification or changes in part numbers causing confusion.

What people talk about most

Product

Customers consistently note positive experiences with product quality and functionality. Many reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting quick and swift delivery. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and efficiency of the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more

Company replied

Rated 5 out of 5 stars

service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more

Company replied

Rated 5 out of 5 stars

I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more

Company replied

Rated 5 out of 5 stars

I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more

Company replied

Company details

  1. Water Filter Supplier

Written by the company

Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality

A quality product in design and looks expertly fitted.

April 18, 2024
Unprompted review
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Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 4 out of 5 stars

Good service and product

The item arrived on time and was as described, but I had to call in professional help to change the filter - it wasn’t as easy as I was expecting to get the old filter off the system (I thought I wasn’t strong enough, but in fact it was a matter of technique)

April 5, 2024
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 5 out of 5 stars

Great customer service

New filter casing and filter came very quickly. Good support before purchase of what to get and how to fit it

April 2, 2024
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

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