I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
Company replied
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
Company replied
I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more
Company replied
Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quick response time.
December 4, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Triflow water tap replacement
The home office was very clear when booking the service and paying for the parts needed. The engineer who visited the house was efficient and considerate.
December 2, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
I've had the Tri-flow system for many…
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back and replace with the upgraded ones. I posted the parcel on Monday and on Tuesday the replacements were on the way to me. What a shame all companies don't have customer service this good.
December 4, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Good service
I did not know which filter cartridge to order, but received quick and helpful advice by email from Triflow.
December 2, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Prompt service
December 2, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
We have just replaced one of our…
We have just replaced one of our Triflow taps after 23 years and included the rinse tap. The filters are excellent and would recommend Triflow Concepts. Their customer service is great and a big thank you to Christine for her help and expertise.
November 27, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
friendly prompt and efficient
The engineer was polite friendly and very efficient. He also cleared all the packaging. Brilliant service
November 26, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very expensive filters and outrageous…
Very expensive filters and outrageous delivery charge (over £8 for two) Lucky I didn't order 10!!
November 25, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Hi Charles,
Thank you for your review, and we’re very sorry to hear you were disappointed this time.
We’ve looked into your order history and just wanted to clarify that the filter price hasn’t changed since your previous purchase in June — the difference is simply that your recent order contained two filters instead of one, which is why the total was higher.
Regarding delivery, our standard tracked shipping fee is fixed, and we do offer free delivery on orders over £100, as mentioned during your Web Chat. We understand that delivery costs can feel frustrating on smaller orders, and we appreciate your feedback.
We’re also grateful for the positive 5-star review you left us in June about the product and packaging. We’re sorry this experience didn’t reflect the same satisfaction.
If you have any further questions, please feel free to contact us at 0800 999 3959 or info@triflowconcepts.com
Thank you again for taking the time to share your thoughts.
Triflow Team.
Excellent Customer Service
Been dealing with them for 18+ years now and have found their customer service to be exemplary. I was advised of a Black Friday deal which whilst my product was on the list they still gave me a discount on the filters we required. My enquiry was sent over the weekend and by Monday lunch time the filters were in the post, well done Daniel.
November 24, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Helpful and easy
Helpful email reminding me to purchase new filter parts. Very easy to navigate website and quick delivery. Great service.
November 11, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
So disappointed wanted to order a replacement filter…
I wanted to order a replacement filter for my 23 yr old filter system. Astonishing isn't it to have a tap and filter system functioning without a hiccup for so long. Over these years the filter company has managed to maintain the price of the produce within normal inflationary increases. However, on my latest attempt to order I was told that delivery of this £40 filter was now payable at almost £10. This delvery had previously been included in the £40 charge. How on earth can a company jump from inclusive delivery to £9.75. I am so disappointed. The latest notification from Triflow quoting £40 inclusive was dated August 2025.
November 17, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Hi there,
Thank you for your review and for being a loyal customer for over 23 years — we’re delighted your Triflow system has served you so well.
We’re sorry for the disappointment regarding the delivery charge. Royal Mail have recently changed their pricing for deliveries to Northern Ireland, and unfortunately these increased costs are outside of our control. We also apologise for not communicating this change more clearly.
The £40 inclusive message you received was an outdated automated notice sent in error, and we’re updating this to avoid further confusion.
If you’d like us to review your order, please get in touch — we’re always happy to help.
Kind regards,
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great replacement Doric Aerator and…
Great replacement Doric Aerator and Shroud. Difficult to get anywhere so really please Triflow still sell them
November 10, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Did not dispatch my order on time
First email indicted I would be told when my order was dispatched. This did not happen. However the order was delivered to me after 3 days.
November 11, 2025
Reply from Triflow Concepts Ltd
Thank you for your review. We’re glad to hear your order arrived safely within three days, but we’re sorry that you didn’t receive the dispatch notification as expected.
These emails are sent automatically through Royal Mail’s system rather than directly from us, so we understand how this may have caused some confusion. We will look into this further with Royal Mail to ensure notifications are working correctly.
If you ever need any help or have questions about an order, please feel free to get in touch — we’re always happy to assist.
Thank you
Triflow Team :-)
Prompt service and known product
November 10, 2025
Reply from Triflow Concepts Ltd
Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Excellent service
November 10, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.