They sent me the wrong product and took 8 days to respond to me after I told them about it. After asking me for photos of what they sent me, they offered me a 50% discount, as they did not have the... See more
Company replied
TRILAB
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See what reviewers are saying
Everything went great and the fragrance was very good.
Company replied
Fast and professional site. I received my parcel in couple of days, and every single step (conform, shipping, delivery) was communicated by email. Products as well are much more cheaper than common re... See more
It was good! Even tho I had an issue with the product but customer service was so fast to solve it and everything went fast and easy!
Company details
About TRILAB
Written by the company
Trilab è un'azienda leader nel settore del parrucchiere che dal 1993 unisce tradizione e innovazione. Il sito e-commerce si contraddistingue nel mercato della vendita di prodotti delle migliori marche per la cura dei capelli, del viso e del corpo, oltre che un'ampia scelta di prodotti per il make-up, profumi e fragranze delle marche più prestigiose e prodotti di bellezza per uomo con sconti fino al 50%. Dopo anni di ricerca e sviluppo, Trilab è orgogliosa di avere anche due beauty brand in completa esclusiva: Tonsor1951 per uomo e Bandusia per donna. Prodotti raffinati ed eleganti, creati con i migliori ingredienti che la natura offre per valorizzare la cura della propria bellezza in ogni sua forma.
Inizia ora il tuo shopping, dove vuoi e quando vuoi! Puoi pagare scegliendo la modalità che preferisci anche in 3 comode rate senza interessi. Le nostre spedizioni sono gratuite sopra i 39,90€ e sempre tracciabili: la consegna viene garantita in Italia entro 24/72 ore grazie ai nostri partner logistici e saremo al tuo fianco fino a quando i prodotti non saranno nelle tue mani. E se cambi idea? Nessun problema, Trilab garantisce il reso facile e gratuito su ogni tuo acquisto.
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CUSTOMER CARE
Hai bisogno di assistenza?
Contact info
Via dell'Artigianato, 1, 30020, Gruaro, Italy
- 0421 1776257
- assistenza@trilab.it
- www.trilab.it
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The best site i have ever seen.
February 14, 2021
Perfect products
January 23, 2021
I have ordered L’Oréal hair…
I have ordered L’Oréal hair straightener and waited for more than 2 weeks but haven’t received anything .
January 8, 2021
Reply from TRILAB
Dear Customer,
according to GLS the parcel was refused two times and the returned to our warehouse.
In this case, if you are still interested, you can contact us to place a new order.
We will keep it tracked until correctly delivered.
Feel free to ask us any questions,
TRILAB
I wasn't satisfied neither with product…
I wasn't satisfied neither with product nor with delivery. The bottle arrived with dents, and late. So overall my experience is negative.
December 23, 2020
Reply from TRILAB
Dear Customer,
By checking among our emails, there is no communication of what happened.
In these cases, as a standard procedure, we require a photo of the goods. Once further checks have been made, we usually proceed with a refund / re-dispatch of the products.
We therefore await an image of the goods you received, so that we can solve any unpleasant inconvenience.
A good day,
Rachel
l' oreal steampod by Karl…
I bought the l' oreal steampod by Karl Lagerfeld. This specific product code included a leather case but I received it without it, even if I paid for it!I am waiting a fair solution for both sides.
December 4, 2020
Reply from TRILAB
Dear Customer,
the pochette is not included in the box. If you are not satisfied with the order please feel free to contact us.
I also confirm that you can ask for the free return.
Kind regards,
TRILAB
Very reliable and efficient 😉
December 3, 2020
Come sempre efficienti e seri
Come sempre efficienti e seri. Consegna entro le 24 ore
December 1, 2020
All well good products and arrived on…
All well good products and arrived on time . Trilab will definitely be used again for my shopping
December 1, 2020
Perfectly on time delivery
Perfectly on time delivery, very good prices and services!
November 24, 2020
Veloci ed efficienti
November 10, 2020
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