Trip Advisor Reviews 437

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Baffling web site. Virtually unusable. Can't figure out that if you are looking for as restaurant in Wiltshire UK, you probably aren't going to want to go to Bermuda as an alternative. And yes, I d... See more

Rated 1 out of 5 stars

Absolutely unbelievable, I wrote a post about my recent trip to Darlington, on Trip Advisor. As a disabled badge holder I have never ever paid for parking In car parks anywhere in the country, ho... See more

Rated 1 out of 5 stars

Trip Advisor & their partner Viator completely erased 5 years of 5 star reviews for my business, and lost my account. Do Not use them. Very bad for your business. I would give them a negative star,... See more

Rated 1 out of 5 stars

Brian from Manchester did a review at the Moorfield Hotel based on hearsay from what his mate said who called to collect the key he heard someone speaking who was not even staying with us! He left a 2... See more

Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Comedy of Errors


If you’re looking for a stay that combines the charm of a bygone era with the quirks of a comedy sketch, look no further than the Blair Atholl Hotel. Nestled in the picturesque village of Blair Atholl, this hotel offers an experience you won’t soon forget—no matter how hard you try!
The Room: Upon entering, I was greeted by a mattress that felt like a soggy marshmallow. If you enjoy waking up with a new ache every morning, this is the place for you, sleep was but a distant dream.
The Bathroom: Ah, the bathroom—a true highlight. The toilet had a charming ring around the rim, a testament to its long and storied history. It was almost like the hotel was trying to preserve a piece of its past, one stain at a time. The bathroom door, meanwhile, looked like it had been used as a scratching post by a very determined dog. It added a rustic touch, reminding me of the great outdoors even while indoors.
The Ambiance: The hotel itself is a delightful mix of old-world charm and modern-day neglect. The creaky floors and dim lighting create an atmosphere that’s perfect for ghost stories. And if you’re lucky, you might even hear the ghost of comfort past, lamenting the state of the mattress.
The Staff: The staff were friendly and accommodating, always ready with a smile and on occasion overcharging.
Overall: If you’re in the mood for an adventure and a good laugh, the Blair Atholl Hotel is the place to be. Just bring your own mattress, a sense of humor, and maybe some cleaning supplies. After all, it’s not every day you get to stay in a place that feels like a live-action sitcom!

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Ten Ten Kitchen

Four of us went to the Ten Ten Kitchen in Victoria Park Western Australia for a meal before going to a concert.
I have been there many times. We ordered our food and the entrees came without delay. Then we waited just over half an hour for the mains before asking one of the waitresses how long our mains would be. We were told not long so we waited another ten minutes and asked again and were told it was now being cooked and because we entrees they don't start cooking until people finish them so we waited again and asked again only to be told the mains were now being prepared. As we had no more time left we went to pay for the entrees and leave. Because we were leaving we were loudly abused by the waitress. The abuse continued until we were actually outside. I will never go back there again. The most annoying thing was that other people who came in after us received their mains while they we just finishing their entrees.
Having said all that the service was shocking.
Signed Robert

October 26, 2024
Unprompted review
Rated 1 out of 5 stars

Trip Advisor supports contributors who tell lies

It is with some sadness that I write this review. I have been a Trip Advisor contributor for over 10 years and have written more than 300 reviews. I always thought that Trip Advisor was a great source of information, both positive and negative about properties, restaurants and activities. However, what I didn’t realise was that Trip Advisor will not remove information even when they have been given documentary evidence that proves the information is false.

I recently wrote, on Trip Advisor, a balanced, honest review regarding a hotel that my husband and I stayed at during a recent trip to Calgary. I wrote about the positives and the negatives of this hotel. The General Manager responded with a number of false claims, including that I had called the Front Office Manager names. This is something that simply did not happen. I would never call anyone names. There were a number of other attacks on my character. All of these gave false information. As an honest person who values integrity I was most unhappy with this response.

I contacted Trip Advisor advising them of the fact that these accusations were false. I even provided them with documentary evidence (an email) proving that one of the accusations the General Manager made about me were false. I asked that given the General Manager had lied, that his response be taken down. They refused to do this and just kept telling me that his response met their guidelines. So, it appears that businesses can discredit reviews written about them just by telling lies and this is OK with Trip Advisor. I have read the guidelines and there is no mention that a contributor must give honest information.

Consequently, I have now written my last review on Trip Advisor. I will not support a platform that enables false claims to made about an individual’s character.

September 29, 2024
Unprompted review
Rated 1 out of 5 stars

Does libel count on the internet ?

I posted a less than complimentary review of a hotel. Their manager, who had no direct involvement with the complaint, then posted a response that was simply not true. I pointed this out to Trip Advisor who said his reply did not breach their standards.
I have closed my account, and will not post further.

October 1, 2024
Unprompted review
Rated 3 out of 5 stars

Booked a letting via TripAdvisor…

Booked a letting via TripAdvisor Rentals Lanzerote.
The apartment letting was a scam. we arrived very late in the evening to find the apartment was not representative of the photos and turned out to be a run down unhygienic run down, unsanitary structure that could not use. We attempted to book other accommodation in the area but it was near midnight, and could find nothing. The best solution open to us was to to book the earliest flight home which we did,
Trip Advisor Rentals have cover for such a situation, so although we lost over £1000 in flights and taxis, we thought the payment for the apartment would be refunded. It wasn't, Trip advisor rentals sided with the person letting out the apartment. Informed us that we needed to make Trip Advisor aware of the situation on the arrival day. I have requested that they send me screen shots of the links form the booking webpage of how to do this, and will update this report when and if they do this. I have until now used Trip Advisor reports as method of weeding out such scams, so very disappointed to find them part of the exploitation process.
Update, after contact with trip advisor, and the complaint escalated. Trip Advisor did actually refund me. It is not clear if the Property Owner accepted the complaint, I suspect Michaelle from trip Advisor had the major part in this. Thank you Michaelle.

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

Is it just me?

A couple of months ago I left a 1 star review on a cafe I visited. A week later my review was followed by four 5 star reviews all written by new TripAdvisor reviewers with their 5 star cafe review being the first TripAdvisor review they had ever left.
Since then, whenever I've been looking for recommendations for restaurants/ hotels/cafes I've noticed that this isn't a "one off". I've seen several similar situations with other venues.
If TripAdvisor isn't validating reviews then it's totally pointless even researching places on their website.
Am I alone in "smelling a rat"???

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

Censored Reviews

Wrote a review on a hotel in Marrakech, which was an accurate account of my experience and observations following a recent stay. From conversations with other guest's at the hotel, their opinions about conditions at the hotel were broadly in line with mine. A day or so after submitting my review I was requested by Trip Adviser to amend my review!!! I now understand why the issues with this hotel were not apparent from reading other reviews on Trip Advisor. They start with the best reviews and work down. You have to search very hard to find issues you should be made aware of.

September 29, 2024
Unprompted review
Rated 1 out of 5 stars

Negative comments are unwelcome.

Trip Advisor was born of good intention and initially posted a broad spectrum of useful traveller's views from across the world. The company now however thoroughly dislikes any reviews which show any negativity to the tour operators it is partnered with and receiving sales commission from. Yes, a classic case of whoever pays the piper calls the tune.

September 28, 2024
Unprompted review
Rated 1 out of 5 stars

Tripadvisor Delete Genuine Negative Reviews!

Tripadvisor are totally corrupt with reviews and don’t even blame rejection or deletion on their useless software, which actually IS a problem! The computer programme (I refuse to use their absurd AI term!) stops any review that flags up as questionable, maybe for a word or because it’s being typed on a public computer! THEN, when one re-writes the review the Artificial Dim Wit rejects instantly as it claims someone is repeat reviewing!

This means Trip Advisor allows millions of fake, simple, one line reviews, written by the company’s cronies, and rejects honest complaints!

I left a negative review for The White Horse, East Runton! I left a positive review for The Limes, Fakenham. I deliberately write both identically, with just slight change from poor to good. They didn’t print the negative, yet printed the positive!!! Total scam, and why? Because the company advertises with them!!! AND the owner approaches Trip Advisor to have negative reviews taken down, even when they get past the Dim Wit! I counted 10 negative deletions!!! All honest, all true!

Nobody should believe anything on this sham site, they are the fakes!

September 9, 2024
Unprompted review
Rated 2 out of 5 stars

Removed an accurate review.…

Been reasonably useful but recently they contacted me to say that they thought I had attributed a review I wrote 9 months previously to the wrong venue. My review was totally accurate as I told them but they removed it. This underlines their unreliability.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Italy

We were on a trip with Trafalgar it was called Tour best of Italy and sicily.We went to a place called Tuscan Dinner at villa Machiavelli through the Chianti hills ,beautiful vineyard ,its an ancient stone house .where we enjoyed a Tuscan cuisine with great music .This was an amazing experience.Highly recommend .

September 4, 2024
Unprompted review
Rated 2 out of 5 stars

Trip Advisor Notifications

I've been a contributor to Trip Advisor for a few years and have always given an honest review, and people seem to find my reviews helpful, however at the moment they are really tormenting me. 10 days ago I was asked to answer a question about a hotel I had stayed in and reviewed. When I opened the feed to the question all I could find was something from 4 months previous and was unable to answer the question. What is really upsetting me is that Trip Advisor have so far sent me SEVEN emails asking me to complete my booking or to set my itinery for the area the hotel is in! I've clicked on 'NO' I don't want any updates more than once and still they are coming in on a daily basis.
Trip Advisor - Review yourselves and stop harassing your contributors!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Empire and coffee lounge in mablethorpe

The best ever place to go for a coffee, its dog and sprog friendly, food and drink is amazing great places to sit and drink and watch the world go by . There is an amazing Children soft play and arcades at back .
Dogs gets a free pupper cheeno or dog sausage with food. The kids and dog were begging us to go in every day . Our family's favourite place to visit .
One day this week we left our dog bag in the coffee lounge and they saved it for us how amazing are they .
We had alot of dietary requirements and they were friendly and happy to help with them all. 5 Stars is not enough they need so many more .great place to visit .

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Another Funtstastic day

Another fantastic day at Hollywoodbowl Springfield Quay, superb deals, clean, neat, tidy, and spacious areas.
Brilliant staff, so helpful and friendly.
I can't say highly enough about the place.
We had such a good laugh that we booked a second game when we finished our first.
After the bowling we had a superb meal, excellent burgers, just what you need after 2 games of bowls.
It'd be very hard to single out one staff member for praise as everyone there is just great.
Superb parking, right at the doors, wide aisles, check in desk perfectly placed, and help right where you want it.
Soooooperb.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

My husband and myself had a nights stay…

My husband and myself had a nights stay at The Boulevard, in Blackpool, absolutely excellent hotel!
Friendly staff, comfortable spotless room.
Whilst there we went to the Hot Ice, ice skating show…WOW!! Completely blown away, it was excellent! The show the costumes everything. Would definitely recommend 🤩

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

I had review taken down

I had review taken down. I paid to go to a fishing lake with my child. While fishing the owner was shooting geese in front of us. We left. I put this on trip advisor to warn other families and they took it down, this is the best bit: I can’t appeal unless I live in the EU? I’ve never heard such nonsense!

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Bad company recommended by trip…

Bad company recommended by trip advisor. I noted on thailand airways org that you recommended their site but the company scammed me. Can you confirm that you recommended them or are they scamming you too. Sorry if they are but can you confirm?

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

Trip Advisor & Its Artificial Stupidity!

Trip Advisor CLAIMS it has software to detect, and prevent fraudulent reviews, yet what I have discovered is that Trip Advisor is often at fault, thus creating its own fraud! It claims to use, so called, 'AI' to operate, but let's rename that 'AS'; Artificial Stupidity! My source is an Apple Macbook Air. It had an issue, so I used a public library, and there I created my Trip Advisor account, and posted three reviews for: The Lobster Inn, Sheringham, The Fishing Boat, East Runton, and The Wellington, Cromer; all pubs. The Lobster Inn received a negative review, and here for all to see (and Trip Advisor) is the review:

The pub is clearly a chain pub, with new refurbishment, which has ruined its past fisherman's history. We bought two drinks, being a pint of lager and a large white wine, for almost £20! That is over-priced, and just not justified. Service was poor, and we left, never to return''.

So, WHY block and delete this? It is fact, and does not contravene any rules, regulations; nothing!

The next review, was positive, and for The Fishing Boat:

''Refreshing to see a nice, local pub, for locals, with honest and fair pricing. There were signs of £3.00 a pint outside, but the cost was up a little, but great service, nice character and we will be back!''

You BLOCKED that!

The next, The Wellington, and again positive:

''Great pub, with locals, and for locals, honest pricing. We didn't eat, but saw good service, and happy faces.''

That was deleted, too. Why?

When I got home, I did the reviews that your system tampered with again, as my Apple was working. You allowed one - just one! The Fishing Boat! So, does that mean you are prejudiced against public, library computers? Is it that your Stupid System (that doens't notify members of any issues, by the way) just blocks, as and when it clicks?! If so, your system is actually creating a warped, and distorted (fake) review platform.

I put the reviews back in, using my Apple Mac, and again you rejected the negative review. I had to try three times, and now your Artificial Stupidity probable believes that I am attempting to place multi reviews! When all I did was place honest reviews. I have mentioned this to friends, and we conducted an experiment.

They HAVE visited both pubs, but never, ever left Trip Advisor reviews for them. They, too, tried the negative review for The Lobster, and guess what? YOU BLOCKED THEM, TOO!

I suspect you are either protecting the pub, now that it has had a number of negative review attempts, and this is either your human staff or the software or both! IF either form is doing this, then they are, again, interfering with reviews, tampering with results, and fraudulently creating ratings! Not reviewers, YOUR SYSTEM!

You are, clearly, using IP addresses, cookies, and obvious detection signs to stop mass and serial fakes, but when new computers are used, without history, and even public computers, which you don't like (maybe others have left reviews using the public ones) you are still interfering with fact and truth!

So, tell us all: why is The Lobster Inn, part of Stonegate Pubs UK, who own 3,500 venues, all advertising on Trip Advisor, not open to negative reviews using your platform? Are you protecting it, and the company? Are you committing fraud? Or is your Artificial Stupidity actually creating a system that stops honest reviews, simply when people attempt to re-write a review, because it was blocked in the first place? I suspect you have created a system that flags up, because of what t does itself! Thus, your reviews are imbalanced!

You need to get human beings back, and stop this nonsense. You also NEED to allow us to complain, and write to you, as you hide any form of contact details! It is impossible to make a complaint, hence we turn to here! And to Facebook. I have left negative comments there, and yet you don't bother to even read them, let alone reply.

Ladies & Gentlemen: Trip Advisor creates its own fakes!

July 13, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look