Trip Advisor Reviews 437

I have always used Trip Advisor as a reference point before booking Hotels, so after a recent experience at HcH Hotel (Henry Oscar Alfie Ray Cross Hotel), I submitted a detailed review with photographic evidence which I had taken myself using my own phone during my stay at HcH and Spa Hotel. The review addressed several issues concerning lack of cleanliness and poor maintenance of Rooms and Suites. Yesterday (12th July 2024) I received an email from Trip Advisor saying:

"Unfortunately, we cannot publish your contribution as it does not meet our posting guidelines.
We do not allow photos posted to a property's listing that may be copied or reproduced from other websites or sources."

I have appealed their decision this morning (13th July 2024 at 10:15) - as ALL the photos are mine; and taken by me at HcH Hotel; using my own iPhone; during my stay at the Hotel 28th June - 30th June 2024.

I was not advised who reported / rejected the review or which photographs were apparently taken from another site. Naturally, I am a little concerned and wondering if this is an unprofessional, biased decision made by Trip Advisor due to a conflict of interest; or an attempt by HcH Hotel to suppress a well documented review coming to light?
I have appealed the decision, and requested evidence to support the initial withdrawal of my review. I am currently giving Trip Advisor the benefit of the doubt regarding their reluctance to upload my review - and hope they will respond in detail with the evidence I have requested. I have since re-uploaded the review (minus the photographs) I will keep you posted regarding the appeal and if the new review makes it onto their site.

UPDATE ALREADY!!! Yes it is the SAME DAY as I appealed! At 13:03 13th July 2024 I received a response from Trip Advisor informing me they had concluded an extensive review of my appeal LOL!

I appealed the decision this morning at 10:15. Then made an initial review of Trip Advisor (with a 3 Star Review pending their approach to the situation). Apparently Trip Advisor have already investigated the matter and upheld their decision despite me categorically telling them the photographs are mine and that I am willing to submit my phone for investigation. APPARENTLY Trip Advisor conducted a THOROUGH REVIEW in less than 3 hours LOL!!!!!
Did they provide any evidence as requested? NO
Did they tell me which of MY PHOTOGRAPHS was in infringement of their policies (as I requested)? NO
Did they ask for my phone to conduct a thorough investigation? NO
Did they inform me of who reported or asked them to suppress my review? NO

Yes it is THEIR website and they can choose to upload whatever information they choose. HOWEVER SUPPRESSING GENUINE / HONEST / EVIDENCED reviews without due cause - and using lies to generate a reason; indicates that this is not an unbiased site and that reviews which could inform your decision are not indicative of genuine, traveler experiences.

I have attached a copy of Trip Advisor's response (Please bear in mind I appealed their decision at 10:15 on 13th July 2024) :

Dear user,
Thank you for taking the time to submit an appeal of our decision on Content ID: 751796260
We understand the importance of this matter to you and appreciate your patience as we conducted a thorough review of your case. After careful consideration we have concluded our review process:
After a detailed review, we have decided to uphold the original decision. While we understand this may not be the resolution you were seeking, we assure you that your case has been thoroughly evaluated with the utmost consideration.
Please be advised that Tripadvisor will not consider another appeal submitted via the appeals procedure in relation to this decision. However, you may be entitled to contest our decision in accordance with your rights under applicable laws.
Thank you for bringing your concerns to our attention.
Sincerely,
Tripadvisor Support Team
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Trip Advisor is a waste!!! Why? Because it protects businesses over customers bad experiences that wish to put out the truth, example a hotel thats lying on its page of the photos of the hotel and its services. Example: the hotel had manually switched off the aircon in all rooms due to construction works in other part of hotel leaving guests with no air con, just pathetic mini desk fan and bitten terribly by bed bugs (Paris Mondial Hotel) photos support along with the review was not supported by TA. The Hotels own website advertise 24hrs aircon with digital control temperature to suit and the hotel looks immaculate though in reality the carpets smell of vomit and a million clearly visible stains throughout!!!
No aircon,
Broken dangerous kettle,
No ironing board, use your bed advised by hotel reception.
Lobby toilets on lock & key due to prevent the builders using it!
No luggage case table.
No bathroom fan- terribly steams up, can't see when coming out (hazzard!!!)
Red Bed bug wittness on bed crawling.
Hair & grime ring in bath tub.
Everything extremely out
dated!
Hotel booked through Agoda and honest true review sent on TripAdvisor, these companies are sugar coating everything!! making profits over customers health and safety act 2015. The hotel cost £150 per night on a discounted rate, its not worth £20 per night to be brutally honest.
Its high time customers booked direct after visually viewing hotels with a bacj up plan to stay elsewhere if nothing found suitable and cut out all the middle men as they too are lying in your face and taking your payments like daylight robbery. Feels like as these sites were ran by criminals rather than providing honest legit services. CUSTOMERS ARE THE BUSINESS AND THEIR HARD EARNED PAYMENTS SHOULD ONLY BE PAID TO HONEST SERVICES AND NOT LYING CRIMINALS!!!!!!!

Excellent service & food.
Always polite and helpful in all areas.
Felt extremely comfortable and happy during my stay .

Can be a useful web page. But has an undisclosed conflict of interest. They appear to sell adverts to the places being reviewed. All the positive stuff is front loaded. And while there are some negative reviews posted. I suspect most are not for any place that’s a big advertiser. I recently posted a very negative review of Tropical Island in Germany. This wasn’t posted and if you look at reviews here. It seems to be a common theme

If I had read reviews before booking I would not have gone they were horrendous. I even took own bedding.How wrong they were We arrived very early hrs and were giving a sandwich from reception gratefully recieved Water was in fridge in our room. The room was clean bedding fresh air con wrked RECEPTION staff . Extremely helpful polite and always a pleasure to speak to .FOOD the food was absolutely well presented plenty choices fresh cooked chicken done in front of you as was fish YOU won't starve WAITING staff are efficient attentive very polite always there to assist with a smile.SPA I had 2medical massage as I have spinal issues OMG wow amazing she was very professional in her wrk very friendly so befor you think they give you the big rip off sell,the experience will prove you so wrong AMAZING I paid £35 each and very very impressed. Only thing that could improve is hand rails from restaurant due to step slopes and hand rail down the stars to other pool . 💯 to evey1 at the Palmea see you next Yr Stayed 10th May 344 THANK YOU fab holiday

Booked through trip advisor two rooms in Mexico, when arrived was told one of the rooms was cancelled by trip advisor. So proceeded to make another reservation directly on the hotels website because the finance accounting department was closed on the weekends so they could not find out what happened. So on Monday when finance and accounting department was open to investigate…they proceeded to lock us out of our room until we paid for the second room. Then when we went to check out they held us hostage to pay for the first room as suddenly they did not have the payment for that either, they allowed us to check into it upon arrival because it was paid in full just resorrt fees. So I paid twice for both rooms back in June 2023 and then proceeded to come home and file with trip advisor help desk that emailed me in march 2024 that a refund was being issued in 7-10 business days. Well it has been almost a month (April 2024) and all lines of communication with the trip advisor help desk have been closed by trip advisor because the issue is closed. No refund no way to find out why. Do not book with trip advisor or any of these sites because they do not support you. Almost a year later and I still don’t have a resolution.

Trip advisor is scammers they made listing in my company name I call them trying explain that listing not belong to us
They contact us and told us they removed our company info in few weeks they added back
Reviews about bday party’s that we don’t provide that and taxi service

TRIP ADVISOR HAVE ALLOWED A FALSE AND MALICIOUS NEGATIVE REVIEW OF OUR BUSINESS? A PERSON WHO HAS NEVER ENTERED OUR PREMISES AND NEVER BEEN A CLIENT OF OURS HAS BEEN ALLOWED TO SPREAD DEFAMATORY INFORMATION WITH TRIP ADVISORS ASSISTANCE. HOW ON EARTH CAN THEY JUSTIFY THIS?

Just booked a car for our holiday, very easy and great prices

Had a TA account for many years. Recently reviewed a restaurant and truthfully mentioned that it had received a 2 star hygiene rating. TA wanted me to remove this mention of hygiene rating. There are many questionable reviews on TA that they do not remove and yet want truthful reviews editing. I have now closed my TA account.

My stay at Regent House in Angelsea exceeded expectations. The cozy and impeccably clean accommodations, coupled with the attentive and responsive staff, made for a truly enjoyable experience. Any issues were promptly addressed, ensuring a hassle-free stay. Moreover, the house is situated in a very nice area, adding a touch of serenity and charm to the overall ambiance. A perfect blend of comfort, cleanliness, and a picturesque location – highly recommended!

Welcome to Bauxite Arkansas the armpit of Saline County.

Residence of Bauxite, or not just members of the good old boys, club, camp with deer, or drive a jacked up 4 x 4 truck.

We are the secret society; the colors of the rainbow, veterans, disabled, female and male, dog lovers; basically we are your next-door neighbors who throw wave in the air when you pass by our homes.

The city Council spearheaded by the current Mayor have made it their priority to overlook the needs of all the residence of Bauxite.

Dark streets without proper lighting.
Residential streets without the appropriate speed limit signs.
Pet owners held responsible for the care, upkeep, and medical needs other household pets.
Preventive maintenance, upkeep, additions, and remodeling without mandated building codes per the state of Arkansas being met.
Ex-cons allowed to operate, small businesses without a license.
Natural beauty of the countryside, destroy by builders only seeking cash in box site has offer compared to the surrounding cities.
Teachers to carry concealed weapons, while children are at school without any screening for those hand, selected by the principal to carry weapons.
Emergency services they’re not available in an emergent or non-emergent situation.
The current mayor soliciting customers from our city for his own personal business he operates when he is serving in the capacity as the mayor of Bauxite.

The list of neglect by the city officials of Bauxite, Arkansas is endless.

It’s time to vote the ones who refuse to give up their seat and stand in the back allowing anyone truly seeking to bring Bauxite, Arkansas back to the small town it once was.

The downtown area of Bauxite should be no less appealing than the city of Benton, Arkansas a highly populated community of Caucasians.

The city of Bauxite deserves to be known other than the little town just 3 miles east of Bryant, Arkansas.

Tauranga trip was amazing via
Les Millard 8 of us travelled with the company in Nov 23 and took a trip around this island. Les, took in the history and culture and really enjoyed the detail and knowledge.

I would absolutely recommend this company, they are trustworthy and lovely.

thanks so much Les, the family really enjoyed the day.

Travel Ed (Mātauranga Haere)
Ph: NZ 022 0494465

7 Calle Concepcion, Jeronia. 28012 Madrid.
Regarding our experience with Booking.com and our stay at the apartment – 7 Calle Concepcion Jeronia, Madrid.:-
We booked this apartment, from 15th to the 29th October 2023, through the agents:- thecharmingconcept.com / booking.com.
We were told all we had to do on arrival at the apartment was to phone them and they would give us the door code.
The taxi which was arranged by the agents, duly pick us up from the airport and dropped us off at the apartment. On arrival I phoned the stated number for the door code as per their instructions. That was when things went seriously wrong!!
I was told to go to their website and complete a form and provide copies of our passports! Now we are standing outside the building with traffic- buses, vans and even a police car with its sirens going past us only a metre distance. I’m 83 my partner is 77. and we both struggle with the digital world. I told them it was impossible to do that. ‘Can you come to the office’ (where ever that was.) No I can not. ‘Then I can’t help you. You have to go to the website’!!! At that point a man arrived and opened the main door, we followed him in. He could see we were stressed out.
The kind gentleman spoke to Charming concept - Charming Plaza Mayor II, it then took him 40 minutes of dialogue before we were able to access the apartment. The whole issue was appalling. The requirement of passports could have been done when booking but they were never ask for.
Further more, after the first week we requested fresh towels and bed sheets, but was told that there is a washing machine and dryer and that we should use that! But I insisted and eventually they did supply the towels and bed sheet.
So rating Charming Plaza Mayor II – 1 * star.
The apartment was nice and rates - 4 * star.
The inventory was adequate and rates – 3 * star.
The position of the apartment was in the centre of Madrid and rates – 5 * star.
Overall we had a very good time in Madrid, the bus and train system was excellent and the weather was pleasant.
However, The Charming Concept.com, the agents for the apartment, were extremely poor. What could and should have been done at the time of booking they just did not do. The company caused much stress and frustration and acted in an unprofessional manner.
RJC

I purchased a trip with them, they took my money and I did not receive my tickets. I have used them before so they know my account. They said that I used an incorrect email address and that is why I did not receive the tickets. They refused to reimburse me for the trip which I paid and did not receive. Thieving company.

Not only is Tripadvisor a useful tool for travel and food ideas, the integration to be able to book tours through the service and manage the bookings is very useful.

I wrote a review about my bad experience I had at Ladram bay holiday park, but after a week it has still not be put online, they have not even answered my email to ask when it will go, 2 other people on the caravan site has tried to leave not very good reviews and theres were not put on line, TripAdvisor seem to be protecting certain companys

Would give 0 if possible. Suspicious and obviously fake reviews of some holidays are allowed to remain on the site giving potential customers a false and misleading impression / view of the place. Even when informed tripadvisor leave this false information on the site. Shameful!!

Lovely, polite, hardworking staff

Trip advisor has been very helpful in planning our trips for vacation in that it shows places to visit and see. It gives others opionions of their trips and gives stars as to how well accommadations are.