TripAdvisor Reviews 

I have been adding a review on Tripadvisor for a hotel I stayed at last week.

The review was a negative review about a hotel we stayed at.

We had photo evidence as proof of everything we were saying.

Tripadvisor has removed my review and won’t let me review the hotel and has also done this to other members of the family.

Supporting the hotel over its guests.

My review was a honest review of my experience of that hotel.

This has questioned my views of tripadvisor. I would always go to Tripadvisor for reviews of hotels / restaurants etc but if they pick and choose what goes on and removes any negative / honest reviews because a company doesn’t like the review their reviews are not valid and are all lies.

Tripadvisor have replied yet still do not allow me to add a review about the hotel

What a poor service this lot run.
I left a review of a restaurant I went to, it was written with accuracy from the experience I had, for some reason tripadvisor decided they didn’t want my review so have now banned me from leaving reviews lol. THF are they doing? Isn’t that the whole idea of tripadvisor? Let people leave reviews on places you’ve been? Basically they are picking which reviews they want and banning the rest. What a mockery of a review system.

Reply:

What a load of rubbish. The review was correct, it was factual, with no swearing or mentioning names.
It was a true review of my experience at the venue I reviewed. My guess is the venue didn’t like my poor review and got in contact with you and you decided to remove it.
When you do things like this it makes you wonder how many other reviews have you taken down? All it means is trip advisor is very inaccurate as you remove the bad reviews left. No point being a review company if you remove the reviews the companies don’t like as it will end up being all good reviews which makes trip advisor a false information page.

Wrote a lengthy review and then couldn't leave it as was originally a member and changing my password a nightmare. Wanted to recommend a as very deserving restaurant

Absolute shambles. I was a very regular user of Tripadvisor and was also keen to check out reviews of accomodation or cities that I was travelling to, I also contributed many reviews myself and achieved quite a few recommendations and kind messages from people thanking me. However the site is now a total shambles - all down to AI, I was trying to check out accomodation in a few cities as I am planning a long journey, but it is hopeless - Tripadvisor no more !!

Misleading and then cannot call customer service

Wolviston - Hartlepool Branch - Lots to improve. Waitress service was poor. Asked for tap water, did not receive it. Asked a passing waitress also for water, she didn’t bring it either. I had to ask a third time for the water to finally arrive.

Secondly there were flies buzzing around the gravy and sauce counters in full view, no staff were there to do anything about it.

Thirdly, the ice cream was horific, it was gritty and icey and not at all smooth. When I queried this with our waitress she said the ice cream machine had a fault. Why were we charged for below standard ice cream? If the staff are aware that the ice cream is below standard, then why are they serving it? They should have been honest and suggested something else.

I’m aware there is a £7 promotion running, but that doesn’t mean you have to lower the standards in food and service to match. Front of house should be on top of these things, instead they lack at prowess on the things that really matter.

I’ve had a deeply frustrating experience with TripAdvisor regarding what I consider to be serious concerns about management comments on a business page. The comments in question were in my view, nasty, belittling, and at times borderline bullying in tone. I raised this with TripAdvisor expecting some level of understanding or review of the full context. Instead, I was met with an inflexible process that did not take into account the scale or seriousness of the issue. Rather than reviewing the email chain or assessing the situation reasonably, I was repeatedly instructed to report each individual comment one by one. With over 50 separate comments involved, this approach felt completely impractical and showed a lack of willingness to engage with the broader issue being raised. It was disappointing that there appeared to be no effort to read the full context or acknowledge the pattern of behaviour, only a rigid requirement to process each item individually, which placed an unreasonable burden on me as the reporter. Overall, my experience has left me feeling that there is a gap between TripAdvisor’s stated commitment to safe and fair platform use and the actual support provided when serious concerns are raised at scale.

found website hard to navigate

Tripadvisor - A very amateur outfit, not sure what their overall plan and vision is meant to be. They have no communication skills, they do not understand simple questions and queries. They are quite obtuse. As an aside the 2.1 overall rating out of 5 suprises me in that it seems high.

Been using Tripadvisor for years. Left many honest reviews to assist other users. The website and App seems to have changed though. When leaves recent reviews my typing was terminated after only a few words. This happened several times meaning that the review had no context. However, the business owner was able to leave paragraphs in reply but there is no way to respond to their message, to edit my own review or to contact them via Tripadvisor which would be a safe environment. I know I could use their contact us details on their website, oh yeah already done that and they choose to ignore that. So Tripadvisor, why not allow members a right to reply an reinstate the edit facility rather than just forcing reviewers to delete the original review?

Come on Tripadvisor up your game if you want to be treated seriously.

Callum the store assistant was so helpful, he took an interest in my project and did everything and more to help me.

Gave up up on this travesty of a “reliable” travel advisor years ago ; any restaurant or hotel has these spectacular 5* ratings and you click on the reviewer…they have been a member for 8 years and this “glowing “ review is there one and only ? You “report” the review ( every single time ) … while appreciating your concerns, it meets our posting guidelines ??

They don’t give a flying F.

TripAdvisor cannot be trusted for accurate ratings. A hotel recently cancelled my booking at the last minute, claiming "maintenance." However, when I passed by the property I saw absolutely no maintenance work. Because this hotel has duplicate listings on TripAdvisor (which I also raised to Tripadvisor and was ingored), I strongly suspect it was an overbooking situation.

When I tried to leave a review to warn other travelers, TripAdvisor repeatedly and quietly deleted my feedback without any warning or explanation. Because their policy requires a "first-hand experience," they use this as a loophole to erase reviews about last-minute, bad-faith cancellations. In this way, TripAdvisor curates a falsely positive environment and protects dishonest hotels instead of helping travelers.

I submit amended opening hours for two pubs which, despite what TripAdvisor says, they were actually closed for lunch today. The amendments were based on information published on the pubs' own websites but TripAdvisor decided they knew better and declined the amendments.

I hate it when it keeps saying ‘Please reload the page’ when I DID reload it. Even adding ‘Something went wrong’ before the reload the page bit is bad, even when nothing went wrong at all.

I was de frauded by a business on TripAdvisor. I was at least the 2nd. I complained to Trip Advisor but they did nothing to remove or warn or even ask the people involved. TripAdvisor is putting people at risk of being scam

Edit: I wrote to Trip Advisor about this, they ignored my message HOWEVER once I posted on Trustpilot - suddenly they got in contact. BUT they didn't give me a specific contact, they just said "use our channels" - and that I've spent all morning looking for, they don't make it easy to complain or write to them. I wonder if thats deliberate

Left a review on Trip Advisor after scanning a VR code on a card provided to me by a member of staff at the hotel that I stayed at. The card had a QR code for Trip Advisor and Google. I prefer to leave my reviews on Google and not TA. However, no matter how many times I scanned the QR code for Google, I was always redirected to TA so decided to leave a review on their web site, which I regard as very poor for reasons that I will shortly get into.

Long story short, I left a review for a hotel that I stayed at recently, TA questioned the authenticity of my review, I replied to them, they then posted my review with the hotel in question responding to my review only for TA to remove my review.

I cannot appeal their decision as I am not an EU citizen and I am more likely to find a fart in a jacuzzi than I am to find a link to contact someone at TA to directly question why they allowed me to have my review posted after they queried it only to then have it removed. I don't even use TA for anything, let alone leaving reviews and would much rather have left a review for said hotel on Google, which I will be doing in due course. I have inadvertently left reviews on TA for other things, but albeit after scanning a QR code provided to me by the company I have visited.

Trip Advisor, please do enjoy exerting your authority as you see fit, you very petty minded group of individuals. Also, make it clear on how customers who are not happy with your service can contact you as when I clicked on the "Contact Us" link on the email that stated my review had been removed, I was taken to your very poor web site that sent me around in circles, without any clear indication as to how I can contact you, hence this review on Trust Pilot.

Once again, such a very poor web site in terms of accessibility as well as navigation. I hope others choose other means to leave reviews, good or bad, and I will be contacting the hotel that I stayed at in due course to advise them that they would be better off using other web sites for their customers to leave reviews.

Edit 14-04-2026: The reply from TripAdvisor only deepens my distrust. My reviews were quite like this one here. No foul language or offensive comments, no innuendo or double entendres, completely family safe. They were placed within the reviews for the hotel in question. They were factual, accurate, true. Yet TripAdvisor is still unable to provide justification for their rejection.

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I’ve twice tried to leave a completely honest, objective, fair but negative review on TripAdvisor for a hotel in Blackpool that gets a surprisingly high rate of 5 star reviews. How an expensive hotel with a dirty room and mould in the bathroom can get that outcome beggars belief, but that’s beside the point. TripAdvisor are having none of it (my review). They blocked it, without giving any explanation of the details that they felt were wrong or unfair. It was a dull day so I appealed. They replied saying they had carefully reviewed and upheld their decision. Well of course they did! Why would they have reached any other conclusion when they didn’t even bother, let alone have the integrity, to share their thinking or ask for my comments.

I’d always assumed TripAdvisor was a reliable review repository but that’s clearly not the case and that’s me done with them.

Hotel Caletillas, Tenerife. I cannot find one criticism with the hotel. Friendly staff and nothing too much trouble for them. Room and public areas kept very clean and bed was really comfortable. Good entertainment each day/evening. Menu varied and lots of choice.
Definitely very good value for the price we paid and the Tui Rep was helpful but not obtrusive.

Great service and food would come again