TripAdvisor Reviews 

3,647
•
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were unhappy with their experience overall. Many consumers frequently complained that the website is poorly laid out, difficult to navigate, and frustratingly blocks or deletes genuine feedback without proper explanation. Customers also reported terrible customer service, mentioning that support agents provide unhelpful, robotic replies and completely ignore direct inquiries or requests for assistance. Some people were satisfied with specific local businesses, noting that the staff provided exceptionally friendly and welcoming service during their stay. Others warmly appreciated dedicated team members who went above and beyond to ensure a truly memorable and comfortable experience.

What people talk about most

Website

Users describe negative interactions with website navigation, pointing out that the platform is unintuitive... See more

Service

Customers consistently note ambiguous experiences with service, as people shared deeply contrasting... See more

Staff

People report ambiguous experiences with staff, as reviewers shared contrasting views on their encounters.... See more

Customer service

Users describe negative interactions with customer service, highlighting shockingly poor experiences and an... See more

Location

Clients share ambiguous opinions on location, as some reviewers report fantastic stays and wonderful trips to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I am a Tripadvisor reveiwer but am getting very fed up of the obvious and blatant false reviews. They may claim to delete many but I see them every day. When i report them nothing happens. There is... See more

Rated 1 out of 5 stars

Banning horse racing trips from its website is typical of a website that has lost its way. Now they are the arbiters of where we can go. What next, no fishing trips, (unfair on fish stocks)no motor ra... See more

Rated 1 out of 5 stars

What point is there in giving historical reviews which may be going back years - Landlords, Cooks etc will usually have changed (some many times over). What people really need are UP TO DATE reviews... See more

Rated 1 out of 5 stars

I completely agree with other reviews regarding censorship by Trip Advisor. I've recently tried leaving an honest but very negative review about Cesar Thalasos hotel in Djerba, but after 3 attempted a... See more


Company details


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1.9

Poor

TrustScore 2 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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1.9

All reviews

(3,647)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Good for a laugh.... but waste of time

Looked for accommodation in Brecon (mid Wales) and gave 'nearby' options of Bristol, Swansea and Weston Super Mare (80 miles).... wouldnt like to get a taxi from Brecon to those 'nearby' places after a drink in town.

After reply from Trip Advisor.... wanting customer feedback.... they really should not need 'feedback' to realise that accommodation 80 miles away should not be listed as 'nearby. I find it hard to believe that the nearest available accommodation on the site is 80 miles away

March 14, 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:

http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

Lie left standing

I ordered a delivery from a local Thai restaurant. The delivery time kept getting pushed back further and further until I had no choice but to cancel and order from somewhere else. I left a negative review on Tripadvisor, and the restaurant owner replied, saying I had been offered a replacement meal which I could pick up myself. This wasn't the case, so I complained to Tripadvisor. They replied that since the owner's reply didn't break any laws, they were going to leave it on public display. It's hard to trust a website that allows people to lie and get away with it.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

UNACCEPTABLE COMPANY!!

Trip advisor refuses to publish my GENUINE review about Youth Station Hostel - Rome and as it seems, they refuse to publish every negative review about this hostel acting in their favor without any excuse!! STAY AWAY FROM THEM!!

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Loveholidays what a rip off I rang them…

Loveholidays what a rip off I rang them to book a holiday we booked it but then unfortunately because of work we couldn't make them dates so the next morning we rang them to change the dates, but they didn't have flights for our dates so we said we will leave it several days later they took £619 out of my account for a holiday we weren't going on, the bank started to try and get that money back the next 2 months they carried on trying to take money from my account. I have had to close and move my bank account to get away from them they are horrendous company stay well away

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use to book trips!

I booked a trip on the Glacier Express in Switzerland through Tripadvisor. 2 days before were due to fly from the UK to Zurich Tripadvisor advised me the Glacier Express trip had been cancelled but the very next day they charged me 900 CHF for it and did not want to give me a refund! This is like a scam so I strongly recommend travellers avoid this dishonest company.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Used to be a reputable review site.

Used to be a reputable review site.

My experience is that business owners/managers can delete negative reviews. Can't seem to click on a reviewer anymore to see if they seem genuine.

Won't use until they demonstrate integrity. shame.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jefferson Hotel, Leamington Spa

Stayed at Jefferson Hotel, Leamington Spa, not our first stay as been many times. Went for our son's wedding, very accommodating Best Western Hotel, manager is very accommodating and helpful would totally recommend
Lovely clean rooms, breakfast there is something for everyone, cater for vegetarian's, ranges from cooked breakfasts, omelettes, pastries, cereals etc, rooms lovely and clean and comfy beds, onsite parking at front and back of hotel, had a nice little upgrade this weekend which was an added bonus without request
Yvonne frederick

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

No Refund for them cancelling our trip!

Booked a trip that stated they would pick us up from our hotel, confirmed this with the operator, on the morning of our trip they said they don’t pick up from our hotel and wanted us to pay for a taxi! They then refused to give us a refund, said we had to cancel via TripAdvisor, but if we did that we would lose our money!!! Now they have blocked us and the TripAdvisor website is not allowing us to complain!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

LAURAS LARDER PETTS WOOD

LAURAS LARDER PETTS WOOD
Amazing quality of food preparation sandwiches
Recommended by pub "One In The Wood"as they do not offer food .
The Chicken & Avocado sandwiches AMAZING
Amazing preparation & Quality of food .Perfectly wrapped & bagged up .I will ask Manager of "One in the wood" to display a "RECCOMENDATION SIGN" ON SITE Well Done 5 STARS

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

No reasons given

For reasons best known to TripAdvisor they have refused to publish one of my reviews. I appealed it but they have upheld their decision.

Problem is they don't tell you on what grounds they are making this decision. It was a genuine review of a stay which ruined my wedding anniversary. I still intend to do a review but would be nice if i was told what I had done wrong.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Too many fake reviews

Booked a holiday based on TripAdvisor rating and realised 90% of the reviews were fake when we got to the hotel. Disappointed in TripAdvisor lack of ability or desire to ensure reviews are legitimate or use a simple weighting system to put more weight on people who have made multiple reviews.

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

The Sticky Wicket

The Sticky Wicket, Durham Cricket Club
NYE party @ £40pp. It was advertised as a party night for £40pp to include buffet, venue and DJ playing 70s party music, it also said dress to impress. So my party dressed in 70s gear as did two other parties we spoke to, plus several others. Turned out the DJs didn't read the script. They played un heard of music, apart from themselves. When asked for requests they ignored us. So, we left following another party out. I complained to the manager as when we left the dance floor eas empty due to the poor music. The next day I emailed asking for some sort of refund. The reply stated we only paid for the buffet as the venue and DJs were complimentary. Funnily enough it didn't state this on the advert. I know several others weren't happy either. So, be mindful if you're going to spend an important night like NYE here, check out exactly what you are getting as it a bit of a con.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

GRM ENERGY LTD

GRM ENERGY LTD
Absolutely a terrible company to deal with , they came to do internal wall installation and destroyed my window frame and walls ,i asked them to repair the damage and they said they'd be back the next day which they did , they grabbed their materials and like cowboys ran for the hills , i cant get hold of anyone to deal with this , they seem to contact you but you can not get hold of that company, absolute nightmare, avoid
GRM Energy ltd !!!!! No stars
They have reviews for solar panels
But they can not do wall Installation !!!! Quoted £500 to sort their mess out , avoid GRM ENERGY LTD At all costs

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Codmasters on London Rd Thornton Heath.

Codmasters on London Rd Thornton Heath.
My mum was admitted to the Mayday hospital. 2 days before she was admitted I promised her scampi and chips for her 84th birthday, the nearest take away for fish and chips was Codmasters. I walked for 15 minutes to order, 2 scampi and chips, 1 x quarter pounder meal deal and a minced beef and onion pie. After a brisk walk back to the hospital, I found about 7 or 8 pieces of miniscule pieces of scampi in each box, 1 box was actually mixed with chicken in breadcrumbs instead of scampi. My minced beef pie was actually still partially frozen. The quarter pounder was just about edible, and the chips were average. This is more of a pizza and chicken shop, and has no right to call itself a fish and chip shop. I only had a 2 hour visit to see my mum in hospital, so a return to the shop for a refund was impossible . Avoid this rubbish take away at all costs

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Attention

This review, belatedly, is to thank both Ben and Ruby for their fantastic care and service when we visited your wonderful cafe on December 8. I think you'll remember us. We were a group of seven, with one lady in a wheelchair. You were so kind and attentive to us all, and the food was fantastic - typical diner fare. The atmosphere was amazing and fun!
Thank you thank you. You both made our visit special. We're all looking forward to our next visit in the Spring

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to contact

It is impossible to contact Trip Advisor, I have booked for the Burj Khalifa for 4 people and although it confirms the tickets will be sent or made available on What's App, I am still waiting. Why the hell can't I just download a pdf or something to my phone? If I could get a refund I would without a doubt cancel the booking with Trip Advisor. I have already booked other trips through alternative providers, because I am so concerned about lack of contact info.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

British Airways have gone downhill

My wife and I booked with British Airways to fly from Heathrow to Luxembourg for a long weekend. Our departure was scheduled for 3.05 pm on Sunday 7th December from terminal 3. That very morning there was a police incident where a woman was pepper sprayed by two assailants and her case stolen. This did disrupt traffic for a while but the air crew used this as an excuse for being late to board. When we arrived about midday the incident was over.
Their tardiness resulted in missing our departure slot and this was compounded by a problem with the mobile bridge used to get passengers on and off the plane sticking.
We were an hour late getting to Luxembourg. The same delay was experience coming home. The plane arrived late and we ended up landing away from our terminal and they had to disembark us using mobile steps and a coach.
I would never fly with them again. As my wife booked the flight she would have to complain. They have set up their complaints procedure very tightly to minimise the number of direct complaints.

I suspect that some of the issues with BA have arisen due to maintenance issues. However BA are entirely responsible for maintaining the terminal. if there is any fault with their equipment there it is ultimately their problem

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Historical reviews

What point is there in giving historical reviews which may be going back years - Landlords, Cooks etc will usually have changed (some many times over). What people really need are UP TO DATE reviews in order to make a judgement - all yours seem to be way out of date! Practically useless............Richard Goater.

November 28, 2025
Unprompted review

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