troocost.com Reviews 621

Aaron Lee has been fantastic, really helpful and great service.

Our company has previously been burned by brokers but from initial conversations had with Emily O'Hare, I could tell this broker was different and dare I say it seemed more trustworthy. Just before Christmas I decided to give them a try on a site that I knew would cause me some problems getting a decent deal.
Emily and Andrew (Pricing specialist standing in for Cassandra Price) gave excellent pricing on a electric half hourly meter at a hotel we own and were not pushy in accepting the price there and then, they allowed me to number crunch and the whole process was quite relaxed. The saving achieved was more than I expected given the market.

Fast forward to the new year and we decided to review our major usage sites. Emily and Cassie were excellent in their customer service especially when having to deal with our e-mail system suddenly not receiving e-mails. They came up with a creative way of getting documents over so I could review the prices on offer and be assured that these were from the utility companies. In the end I didn't progress things as my directors said no to the pricing and a subsequent revisit as they want to go in a different direction. One thing that struck me was how friendly they were and apart from making me aware when prices would change, there wasn't any pressure on to make a decision there and then. When I spoke to Cassie about it being a no, unlike other brokers that can't take no as an answer we parted amicably which is how it should be. This is a credit to the ethos of the company and also how Emily & Cassie conduct themselves. If the directors do change their mind in the future, Troo will be the first people I contact and hopefully speak to Emily and Cassie again!

Nice and easy to sort out an issue - thank you Amaryllis and Jonathan

We had the problem with the supply meter not being read by our appointed team.
Aaron from CLA energy services listened to our needs and concerns.
He liaised with everyone and everything is now sorted.

Dealing with this company is an absolute nightmare and i would strongly advise anyone to avoid them at all costs. they contacted me claiming they could find a better electricity deal for my shop but their tactics were deceptive and irresponsible from the start.i was upfront with them,explaining that i was already in a contract with another provider through bionic.despite this they convince to sign a letter of authority under the guise of providing a quote.what they failed to do was properly check my existing contractual obligations or even warn me about potential conflict with my auto-renewed contract. when ENGIE tried to take over my electric supply, it was blocked by bionic because of the auto-renewal. Insted of notifying me or resolving the issue they quietly waited and turned around and demanded £1055.29+VAT. To make matter worse,they handed the matter over to a collection agency pilling on even more stress. This company is unprofessional,unethical and completely lacks transparency.Their broker either don't know what they're doing or doing deliberately mislead customers.I feel scammed and betrayed by their shady practices, and i will never work with them again.Avoid this company at all costs if you value your time,money and peace of mind

We recently used Troocost through CLA Energy Services to renew a portfolio of business contracts. They were very helpful and presented the options clearly which made our decision much easier.
Since then we needed Troocosts assistance to resolve a meter issue with our supplier and Aaron Lee (Customer Experience Manager) was particularly helpful in coordinating and resolving despite the challenging circumstances.

Responsive and supportive of my many questions and queries . Great account management from Aaron Lee!

Adam and Craig were both excellent in helping arrange our half hourly metered gas and electricity contracts. I wasn't familiar with this type of supply but they were very knowledgeable and answered all my questions in detail.

CLA Energy Services' Aaron Lee did a great job of ensuring we got our new electricity supply at the price agreed and on time. When there was a slight issue at one site he was quick to follow up and resolve it.
Thank you Aaron and CLA Energy Services

Very helpful and informative when looking at comparisons with Gavin Galloway. Easy change over as a CLA Energy services customer and Aaron Lee kept in touch to check the first bills from the new supplier were correct. Easy to call or direct email if any questions or need help.

I recently had the pleasure of working with Aaron Lee, and I couldn't be more satisfied with my experience

Received contact at exactly the right time as we were just coming to the end of our contract with our existing supplier. Rosie and Andrew just made the whole process simple, responding quickly and were nothing but helpful.

Aaron Lee sorted out the problem with YGP trying to over charge me
He was a great help.

Lindsey has always been very helpful and such a great support for us! I would recommend Troo to others.

I came across Troo from a cold call regarding changing utility suppliers. I was in the middle of looking for a new contract for our business Gas, Electric and Water services, they came along at the right time.
Gemma was my first contact and she came up with goods, keeping in touch with me all the way through the process - which at times was 'a bit of a trial' Obviously our suppliers didn't want us to leave so didn't exactly make it easy! However never daunted, Gemma got there in the end.
I was then passed to Marie in Admin and again the service was excellent.
I would recommend this company with no hesitation.

I would like to thank Aaron lee from CLA energy services for his outstanding service and quick responses. He was able to resolve my queries quickly and efficiently.

Cassandra Price & Emily O'Hare were helpful, knowledgeable, professional, polite and a pleasure to deal with.
Most of all they saved us money across the board.
Perfect.

We went through Troo when we switched our deal to another provider. The switch was easy but we needed a metre upgrade because we intend to use solar on our site. We had a mountain of issues trying to get this sorted due to the type of metre we had but Mitchel at Troo Assure supported us through the whole process. Mitchel was the middle man between us and the supplier, he explained things clearly, he chased everything up and updated us regularly. It took several weeks for the upgrade to happen through no fault of Troo but we got there eventually. Mitchel has been a pleasure to deal with and we would highly recommend Troo to anyone looking to move provider.

Mitch is always at hand to help whenever i need him. He guides me through every process with ease and always gets the job done!