I had a large order of Christmas presents from Tru-Tension. There was a delay due to stock issues, they were very responsive when I enquired about the delay and marked my order for express deliver... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ok so I have bought the heavy duty rain cover for my scooter. I bought a medium to cover my Vespa GTS300 with medium flatscreen and back rest should any Of you scooter riders need an indication regar... See more
Company replied
Have recently bought a few bits including both motorcycle chain and laser monkeys as well as cleaning products. Do the job without being overly engineered which in turn inflates prices. Good customer... See more
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I had a problem with one bicycle light that came as part of a set. The customer service was incredibly good as they sent me a new set of lights from the UK to Ireland in less than a week. A company... See more
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Company details
Written by the company
Tru-Tension designs, manufactures and sells a range of high-quality maintenance solutions. All of our products are designed to withstand regular use while maintaining affordable prices. There is nothing quite like our leading products, the Tru-Tension Chain Monkey and Belt Monkey, on the market. Patent protected, our innovative designs have helped motorcycle and motorsport enthusiasts across the globe achieve precise chain and belt tension. Tru-Tension also design and formulate high-performance lubricants and cleaning products to keep all moving components and bodywork in the best condition for reduced wear and increased performance. Our products are right for all levels of enthusiast; whether you are an inexperienced rider, a daily commuter or a competitive racer. Our products are sold through our own website and various other online and offline retailers.
Contact info
United Kingdom
- Info@tru-tension.com
- www.tru-tension.co.uk
4.1
Great
448 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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My grime guard was assembled backwards
My grime guard was assembled backwards! I don’t have extra rivets to switch it around.
October 29, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for your message. Just to clarify, Grime Guards are supplied unassembled and require assembly by the end user. That said, we’re more than happy to help, if you haven’t already, please email info@tru-tension.com
and we can arrange a replacement set of rivets for you.
I had a problem with one bicycle light…
I had a problem with one bicycle light that came as part of a set. The customer service was incredibly good as they sent me a new set of lights from the UK to Ireland in less than a week.
A company I would have no hesitation in buying from again so well done!
Michael
October 21, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thank you, Michael we really appreciate the kind words. We’re glad we could get the replacement lights out to you quickly and resolve the issue. It means a lot to hear you’d shop with us again, and thanks for choosing Tru-Tension!
I bought the heavy duty rain cover
Ok so I have bought the heavy duty rain cover for my scooter. I bought a medium to cover my Vespa GTS300 with medium flatscreen and back rest should any
Of you scooter riders need an indication regarding what size to buy. The quality is fab better than my lightweight Oxford. It was sat out last Night in the rain not a problem whatsoever. Only wish was I had gone for large just to give extra ground cover as part of the front wheel and back are exposed. But that’s nothing to do with the company.
October 22, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thank you for the detailed review, that’s really helpful feedback, especially for other scooter riders looking at sizing. We’re glad to hear the quality impressed you and that it handled the rain with no issues. Appreciate you choosing Tru-Tension, and thanks again for sharing your experience!
I bought the motorcycle rain cover and…
I bought the motorcycle rain cover and it is perfect delivered on time just as said wish I could put a picture up but can’t well worth it guys
October 4, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great feedback! We’re really pleased to hear the motorcycle rain cover arrived on time and did exactly what you needed. Appreciate the recommendation, and thanks for choosing Tru-Tension!
I bought the essential security & care…
I bought the essential security & care kit, so far very happy it arrived after a few days and it looks good I’ve just cleaned and lubed the chain so yet to ride it but the bike is certainly looking clean again and the cover is a great fit
October 12, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great feedback! We’re glad to hear the kit arrived quickly and that everything’s looking good so far. Sounds like your bike is already benefiting, enjoy the ride, and thanks for choosing Tru-Tension!
A Tire Revolution
Awesome design. Just used my tire monkey for the first time. I am useless when it come to getting in and out of tire issues…..usually shout for my wife to help lol!! Well….. 2 minutes total on and off including inflation!!! Revolutionary!!
October 3, 2025
Unprompted review
Reply from Tru-Tension Ltd
Love this review, thank you! We’re really glad to hear the Tire Monkey made the job quick and painless (and saved a shout for help 😄). Appreciate the support and happy riding!
Reply from Tru-Tension Ltd
Thanks for the great feedback! Glad to hear the delivery was spot on and you’re happy with the products 👌
First time ordering and I'll be using…
First time ordering and I'll be using Tru-Tension again. Great products, great delivery time just great all around 👍
October 1, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks so much for the great review! We’re really pleased to hear everything hit the mark on your first order, we really appreciate the support and look forward to serving you again 👍
First time buying off facebook advert…
First time buying off facebook advert but bought the bike cover and was really impressed . Have had other bike covers before which have been more expensive and less quality. Recommend to anyone as the service and delivery was very good
September 25, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thank you for the great feedback! We’re really pleased to hear the bike cover impressed you, especially compared to others you’ve tried. Great to know the service and delivery hit the mark too, thanks so much for the recommendation!
Top Products, Excellent Service
Top service from Tru-Tension very very pleased with my order and extremely pleased with the service I received, evri lost my parcel and I advised tru tension of this, they posted a second order out via DPD NDD, which I received early the next day, can’t thank or recommend these guys enough
September 13, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thank you so much for the kind words! We’re really glad we could get things sorted quickly despite the courier issue and that the replacement arrived next day as promised. We truly appreciate the recommendation and your support, thanks for choosing Tru-Tension!
Great product to keep overspray off…
Great product to keep overspray off rear disk!!
August 16, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great feedback! We’re glad to hear it’s doing the job and keeping overspray off the rear disc, appreciate you choosing Tru-Tension!
Would Buy Again
Ordered a product to help clean my bike. Shipping was quick, even though it was international. Product is well made and as advertised. Would buy from them again.
August 1, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great review! We’re really pleased to hear the shipping was quick and that the product met your expectations. We appreciate the support and would love to help you again in the future.
great customer service!!!
Bought a product (tubeless valves) through a third party seller (Amazon) and one arrived snapped.
After a quick email to the company, they quickly despatched a new set and I couldn’t be happier with the overall experience. No hassle just great customer service. Thanks again guys!
August 12, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks so much for the kind words! We’re really glad we could get the replacement set out to you quickly and make it hassle-free. Great to hear you’re happy with the experience, thanks again for the support!
Great products and service
Great products and service, been using the Banana slip chain lube for quite a while and never had any issues
August 9, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great feedback! We’re really pleased to hear BananaSlip has been working well for you, appreciate your continued support and loyalty.
Perfect service
Perfect service. Fantastic!
Also the tire monkey redefines the humble tire lever. Never had it so good in thirty years of goofing around with bikes. Chapeau’.
August 8, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thank you for the fantastic review! We’re thrilled to hear the Tire Monkey has made such a difference, that’s high praise after 30 years of bike tinkering. Really appreciate the kind words and support!
I ordered my XL bike cover
I ordered my XL bike cover, and with no fuss it was delivered at the time they said. It's a very nice cover to, if a little bit short at the back of the bike, which means my FJR 1300ae, is not fully covered. The front of the FJR 1300ae is well covered. I would give it a thumbs 👍 up
July 27, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the detailed feedback! We’re glad to hear the delivery was spot on and that you’re happy with the quality of the cover. We appreciate you mentioning the fit at the rear too, feedback like this really helps. Thanks again for the thumbs up and for choosing Tru-Tension 👍
Medium surprise box
Ordered medium surprise box great value for money , delivery very fast 👍
July 19, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great review! We’re really pleased to hear you were happy with the value and fast delivery, appreciate the support 👍
Motorcycle cleaning products
Ordered the luxury motorcycle bundle and the silicon Spritz, all products came very quickly after ordering and well packaged, one spray tin lid was broken but no spray had leaked. Very impressed with all the products, bike is very clean and well lubricated.
July 16, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great feedback! We’re really pleased to hear everything arrived quickly and well packaged, and that you’re happy with how the products performed. Sorry to hear about the broken lid, but glad nothing leaked. Appreciate you choosing Tru-Tension and enjoy the ride!
So good…
So good…. I bought one for each saddle bag! Can get my tyre off in no time. Wish I bought it years ago!
Superb delivery times, absolutely no complaints here.
June 28, 2025
Unprompted review
Reply from Tru-Tension Ltd
Love this, thank you! We’re really glad it’s made such a difference (and that you’re fully kitted out now!). Great to hear delivery hit the mark too. Appreciate the support and happy riding!
Excellent Value
Purchased a medium surprise stash box. well worth the money, full of products.
June 25, 2025
Unprompted review
Reply from Tru-Tension Ltd
Thanks for the great feedback! We’re really pleased to hear you found the medium surprise stash box well worth it and packed with products. Appreciate the support!
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