Truly Reviews 

246
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more

Rated 5 out of 5 stars

The whole experience has been incredible, communication from seller is amazing. The timings and delivery were brilliant. The trainers are everything I imagined and more. I was so sceptical when order... See more

Rated 5 out of 5 stars

I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more

Company replied

Rated 5 out of 5 stars

This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more

Company replied

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Decoration and Interior Design Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(246)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely product

Lovely product! the only small thing is it would be great if the batteries were included.

April 4, 2021
Truly logo

Reply from Truly

Hi Tamsin,
Thanks for leaving us a review and glad you are loving the domes. I'll pass your comment on about the batteries to the team.

Take Care

Rated 4 out of 5 stars

My order arrived promptly packed in a…

My order arrived promptly packed in a lovely box. The fit was perfect and the only minus is that the fabric was silky and I had expected it to be a heavier cotton as it was termed a sweatshirt. However it will be good for the spring and maybe wet days in summer with jeans so I am fairly pleased with it.

April 3, 2021
Truly logo

Reply from Truly

Good Morning Pam,
Thank you for taking the time to leave us this lovely review, we really appreciate it.

Rated 5 out of 5 stars

Totally Efficient

Totally efficient- ordered, confirmed, delivered and love the product. Will definitely use Truly again. Thank you.

April 2, 2021
Truly logo

Reply from Truly

Hi Claire,
We are so glad you had a great experience at Truly and thank you for writing us this lovely review.
Take Care

Rated 5 out of 5 stars

I ordered some fluted wine glasses

I ordered some fluted wine glasses, they are excellent quality at a very reasonable price .

April 2, 2021
Truly logo

Reply from Truly

Good Morning Belinda,
So glad you are loving the wine glasses, if we could "cheers" you we would!
Take care

Rated 5 out of 5 stars

All great!

Lovely website, good service, fast delivery and beautiful quality product!

April 2, 2021
Truly logo

Reply from Truly

Hi Sue,
So glad that you had a great experience with Truly and we hope you are still loving the gin glasses.

Rated 5 out of 5 stars

Had fabulous customer service from…

Had fabulous customer service from Truly.....sent items that were too small back and within no time received the next size up

March 8, 2021
Truly logo

Reply from Truly

Good Morning,
Thanks for writing us this lovely review and hope that you are still loving the bralettes!

Rated 5 out of 5 stars

Truly...'wow!!!'.

Truly...'wow!!!'.. excellent service, exquisite product and so well packaged..i am extremely delighted with my purchase and will definitely recommend ..love love love !!! Xx

March 5, 2021
Truly logo

Reply from Truly

Good Morning Julie,
What a lovely review, thank you so much for taking the time to write it.
Hope that you are still loving the coupes and getting to enjoy them in the sunshine.

Take care

Rated 5 out of 5 stars

Good looking glasses

Good looking glasses. Arrived on time. So beautifully presented and boxed. Would make an ideal gift

March 4, 2021
Truly logo

Reply from Truly

Good Morning Dawn,
Thanks for leaving us this fab review and hope that you are still loving your gin glasses.

Rated 2 out of 5 stars

Ordered a set of silk cami and shorts

Ordered a set of silk cami and shorts, after 1 wear the strap has broken on the cami top. Such a shame as I loved the feel of them and was going to order more but glad I didn't now.

Received reply on trustpilot stating that Truly would get an email over to rectify but it never arrived.

Truly ...Checked all emails and nothing has been received apart from the monthly mailshot...its not in spam..have checked!

March 3, 2021
Truly logo

Reply from Truly

Good Morning Sharon,
I've sent you over an email so we can get this sorted out for you, you've only had it a week so this definitely shouldn't have happened.
Please get in touch so we can sort this out :)

Thanks
Truly

Hi Sharon,
Further to your update,we emailed on the 3rd March to the same email address the order was placed using but had no response.

Thanks
Truly

Rated 5 out of 5 stars

Recommended

I've placed 2 orders now and have had a great experiences both times.
Items are beautifully packaged and received on time. I ordered some items as a gift and were perfect to send on as they were.
One item of clothing i returned was refunded quickly and the process was easy. Would recommend and order form again. Its lovely to find smaller businesses to order from, especially for presents for a new born.

February 25, 2021
Unprompted review
Truly logo

Reply from Truly

Hi Lou,
Thanks for much for this lovely review ad we hope that you will shop with again soon.

Take Care
Truly

Rated 5 out of 5 stars

The snowsuit was perfect for my granddaughter

The snowsuit was perfect for my granddaughter who is 7 weeks old. 0-3 months is still pretty big on her but sometimes we just lay her in it and zip up regardless of weather her arms and legs are in the arms and legs and it’s just like a sleeping bag. Very good quality. Truly service was very good

February 8, 2021
Truly logo

Reply from Truly

Good Morning Jan,
Thanks for taking the time to write us this lovely review, we really appreciate it.

Take Care
Truly

Rated 5 out of 5 stars

Lovely sweater

Lovely sweater, nicely wrapped, arrived very quickly. Delighted with the purchase and would buy again from Truly.

February 8, 2021
Truly logo

Reply from Truly

Good Morning Peter,
Thanks for the fab review and so glad that you are loving the jumper!

Rated 5 out of 5 stars

I've been searching for a snowsuit for…

I've been searching for a snowsuit for a few weeks now and I randomly came across this one in an advert. I ordered this and to my surprise it came very quickly which I didn't expect. The fabric is lovely and the inside is so soft to touch. Can't wait to use this. Speedy service good correspondence through email

February 8, 2021
Truly logo

Reply from Truly

Good Morning Cheryl,
Thanks for taking te time to write us this lovely review and so glad that you are loving our baby snowuit!

Take Care
Truly

Rated 4 out of 5 stars

Ok service

Ok service. Delivery took time but all good at the End. Recommended.

February 8, 2021
Truly logo

Reply from Truly

Hi Petar,
Thanks for writing us this review, we will certainly look into the delivery time.

Take Care
Truly

Rated 1 out of 5 stars

Terrible customer service!

Terrible customer service!
Ordering from website is not clear. After choosing a size, the website changes the size back to original size.
I contacted them straight away, and they couldn’t do anything for me. Very disappointed
Waist of money!

February 4, 2021
Unprompted review
Truly logo

Reply from Truly

Good Morning Jacqueline,
Thanks for taking the time to write us this review.
We would really appreciate if you could get in touch with us as we cant find a record of speaking with yourself or an order with us so would like the opportunity to make this better and find out a bit more.
Please get in touch with us via live chat on the website or using our help@truly.co.uk customer service email address.

Thanks
Truly

Rated 5 out of 5 stars

Lovely collections

Lovely collections. Good descriptions of items. Well packaged and delivered quickly with plenty of updates/tracking of parcels.

February 2, 2021
Truly logo

Reply from Truly

Good Morning Deb,
Thank you for taking the time to write us this review and we are so glad you had a great experience with us.
Take Care
Truly

Rated 5 out of 5 stars

This is my second order with Truly

This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unwrapping extra special and makes you feel special. Which is lovely with what we are all experiencing at the moment. And then to get to lie in bed cocooned in cotten heaven. Wake up and shower then wrap a big fluffly towel around me. Can always pretend I am in that boutique hotel and not at home X

February 2, 2021
Truly logo

Reply from Truly

Good Morning Karen,
Thank you so much for this lovely review, our team really appreciate it and we are so glad that you are loving the towels.
Take Care
Truly

Rated 5 out of 5 stars

A great experience for a blue January

Really impressed. Great customer service and really lovely quality items at reasonable prices - parcels arrived gift wrapped and really brightened a very blue January. Thank you Truly

February 1, 2021
Truly logo

Reply from Truly

Good Morning,
Thank you for this lovely review, its brightened our day!
Glad that you had a great experience shopping with us.

Take Care
Truly

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look