Truly Reviews 

246
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more

Rated 5 out of 5 stars

The whole experience has been incredible, communication from seller is amazing. The timings and delivery were brilliant. The trainers are everything I imagined and more. I was so sceptical when order... See more

Rated 5 out of 5 stars

I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more

Company replied

Rated 5 out of 5 stars

This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more

Company replied

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Decoration and Interior Design Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(246)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truly wonderful shop

Cashmere socks arrived quickly and are everything I was expecting. Truly (pun intended) wonderful little shop. I’ll definitely be returning.

May 3, 2021
Unprompted review
Truly logo

Reply from Truly

Hi Val,
Thanks for this fab review and so glad that you are loving our cashmere socks.

Take Care

Rated 5 out of 5 stars

Came across this website by looking for…

Came across this website by looking for bamboo bedding, exceptional website, kept me informed with delivery dates & times.
Absolutely luxurious to sleep..you even get a little bag to keep them in. Just lovely 😊

May 2, 2021
Truly logo

Reply from Truly

Hi Julia,
What a lovely review, thanks for taking the time to write it.
So glad that you are loving our website and product.

Take Care

Rated 5 out of 5 stars

Great quality gin glasses

Great quality gin glasses. Bought them as a moving in gift but we were tempted to keep them for ourselves! Simple purchase process. Highly recommend!

May 2, 2021
Truly logo

Reply from Truly

Hey Bethany,
So glad that you love the gin glasses, hope the gift went down well and thanks for taking the time to write us this review.

Take Care

Rated 5 out of 5 stars

Quick, cute, easy

I bought a blazer and cami from truly! I love them both, they are true to size and really nice quality staples. Will look forward to getting any future staples from here

April 16, 2021
Truly logo

Reply from Truly

Hi Paula,
Thanks for this fab review, we really appreciate it and so glad you love the silk cami and blazer.

Take Care

Rated 5 out of 5 stars

Beautiful Silk products and very…

Beautiful Silk products and very efficient staff.
Great service.

April 16, 2021
Truly logo

Reply from Truly

Hi Sandie,
Thanks for this lovely review and so glad you have a great experience shopping at Truly.

Take care

Rated 5 out of 5 stars

Good product and good customer service!

I got my item on time (a black leather motorcycle jacket) and I was happy with it but the largest one was not big enough. Return was speedy, and I will keep ordering from Truly. Good product and good customer service!

April 16, 2021
Truly logo

Reply from Truly

Hi Cal,
Thanks for taking the time to write us this review and whilst the product wasn't quite right we are glad you had a good experience with Truly.

Thanks

Rated 5 out of 5 stars

Absolutely beautiful product

Absolutely beautiful product, well packaged, arrived really fast and great customer service.

April 12, 2021
Truly logo

Reply from Truly

Hi Maria,
Thanks for taking the time to write us this review, we really appreciate the feedback and hope you are still loving the Coupes!

Rated 4 out of 5 stars

The item arrived within the estimated…

The item arrived within the estimated time, well packaged and well presented. The silk was of good quality and the shade of pink was just lovely, so complimentary. I am so pleased with my purchase.

April 10, 2021
Truly logo

Reply from Truly

Good Morning Shirley,
Thank you for taking the time to leave us this review and we are so glad that you are a fab of the cami.
Take Care
Truly

Rated 5 out of 5 stars

Jumpsuit

The ordering process was easy and delivery was very quick. Unfortunately the item was too big for me. I am 5ft 2ins and the proportions of the jumpsuit just didn't work for me.

It was easy to return the item and I await a refund.

April 10, 2021
Truly logo

Reply from Truly

Good Morning Mrs Telfer,
Firstly thank you for taking the time to write us a review, and secoundly whilst its a shame the jumpsuit wasnt quite right for you we hope that you might find something else you'd love from Truly in the future :)

Rated 4 out of 5 stars

Really beautiful product

Really beautiful product, but there is a lot of wastage in the packing - this VAST cardboard box for a tiny beanie!

April 10, 2021
Truly logo

Reply from Truly

Hi Antonella,
Thank you for taking the time to write us a review and so glad you love the beanie!
I have passed your packaging feedback onto the team to take a look into.
Take Care!

Rated 5 out of 5 stars

Love the website and I am very happy…

Love the website and I am very happy with my purchase. Packaging all recyclable and products exactly as shown on website

April 10, 2021
Truly logo

Reply from Truly

Good Morning Annette,
What a lovely review, thank you!
So glad you had a good experience and we hope you will come back and visit the website again.
Take Care

Rated 5 out of 5 stars

Beautiful quality

Beautiful quality. Excellent service!

April 9, 2021
Truly logo

Reply from Truly

Good Morning Catherine,
So glad that you had a great experience with Truly and hope you find something else you love i the future.
Take Care!

Rated 5 out of 5 stars

Really lovely dress

Really lovely dress, fully lined. Very pleased with it. Just need some sun!

April 9, 2021
Truly logo

Reply from Truly

Hi Linda,
Thank you for taking the time to write us this review.
We are a little confused as its a 1 star but the reviews seems like you are loving the dress.
If there is anything we can do to fix this star rating then please contact our customer service team.
Take Care
Truly

Rated 5 out of 5 stars

Fantastic customer service and super…

Fantastic customer service and super fast delivery

April 9, 2021
Truly logo

Reply from Truly

Hi Kath,
Thank you for taking the time to write us a review and we are so glad you had a great experience with Truly. Hope that you are still loving the Tumblers!

Rated 5 out of 5 stars

This website is a recent find and I…

This website is a recent find and I wish I'd found it sooner. The quality, service and delivery is very good. Not a massive amount of choice but that's fine for me as Truly has gone for quality over quantity.

April 9, 2021
Truly logo

Reply from Truly

Hi Rena,
Thanks so much for taking the time to write us this lovely review, you've made the teams day!

Rated 5 out of 5 stars

Extremely pleased with the product…

Extremely pleased with the product quality and will order again.
Cushions look fantastic on the sofa.

April 9, 2021
Truly logo

Reply from Truly

Good Morning Paul,
Thanks for the lovely review and we are so glad you are loving the cushions, hopefully you'll come back to Truly soon.
Take Care

Rated 4 out of 5 stars

Truly were great package was sent…

Truly were great package was sent well-wrapped but Royal Mail didn't wait for us to answer the door and took the package away so we had to wait 4 days to receive it!

April 9, 2021
Truly logo

Reply from Truly

Hi Sian,
Thanks for taking the time to write us this review and we will feed back to Royal Mail your frustration but we are so glad you are loving your order.

Take care

Rated 5 out of 5 stars

I decided to shop at Truly

I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly.
I am thrilled with everything , particularly the tumblers - just perfect for G&T’s !
I also bought a couple of pillow slips , beautiful cotton , and will soon be ordering the bed sheets to match .
Highly recommend shopping at Truly , very good quality and reasonable pricing .

April 9, 2021
Truly logo

Reply from Truly

Hi Jeannie,
Thank you so much for taking the time to write us this lovely review, the team and I really appreciate it.
Glad that you are loving the tumbles and satin stitch bedding range, we hope you come back and visit Truly again soon.
Take Care.

Rated 5 out of 5 stars

My partner bought me some silk…

My partner bought me some silk nightwear for my birthday.they were the wrong size but was quick and easy to exchange for the correct size free of charge.packaged beautifully, the pjs look and feel amazing on my ridiculously sensitive skin.i thought he’d gone mad when i saw the price but after wearing them i quickly realised they are absolutely worth the money! Thanks

April 8, 2021
Unprompted review
Truly logo

Reply from Truly

Hi Naomi,
Thank you for taking the time to write us this fab review and so glad that you had a great experience with Truly and are loving our PJs.

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