Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more
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The whole experience has been incredible, communication from seller is amazing. The timings and delivery were brilliant. The trainers are everything I imagined and more. I was so sceptical when order... See more
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more
Company replied
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contact info
Fieldhouse Lane, SL7 1LS, Marlow, United Kingdom
- help@truly.co.uk
- www.truly.co.uk
4.6
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very impressed with the service I…
I was very impressed with the service I received from Truly 😊 Katie was very patient and quick to respond with all my queries and I would definitely buy from Truly again. My sister was absolutely delighted with the sheets and so I am very happy with the whole buying experience. Thankyou very much Truly
August 8, 2021
Reply from Truly
Hi Valeria,
Thanks for leaving us such a great review.
We're so glad you had a great experience with us and Katie will be over the moon with this review.
As always fantastic service and products
As always fantastic service, beautiful products, well packed and on time. Highly recommend! Thank you
August 3, 2021
Reply from Truly
Hi Clare,
Thanks so much for taking the time to leave us this lovely review.
We are so glad you have had a great experience and are loving our range.
Reply from Truly
Hey Will,
Thanks for leaving us this fab review and so glad that Truly has lived up to expectations, we hope that you will shop with us again soon.
Take Care
Star bowl on the stand
I bought the star bowl on the stand, it was meant as a gift for someone but Im having trouble parting with it! I love it and may have to keep it for myself.
I love the unusual items Truly sells, its perfect for gifts, (and items for me!).
July 14, 2021
Reply from Truly
Good Afternoon Nadine,
Thanks so much for the review and so glad you are loving our bowls.
Love the brand
Love the brand have purchased from women’s and baby section now and always fast delivery with great communication.
Baby clothes are unique and so cute always had compliments when my daughter was wearing a truly outfit.
July 7, 2021
Reply from Truly
Hey Amy,
Thanks for leaving us such a nice review!
Were so glad that you are loving your Truly products and the experience, he hope to see you again :)
Can't fault any part of their service or their products
Products are always so nicely packaged, fantastic quality, and delivered quickly. I recently needed to contact Truly and their communications are really prompt and their advisors are super helpful. A great website and I'm always keen to see what new products they have.
July 7, 2021
Reply from Truly
Hi Kay,
Thanks for such a lovely review and we are so so glad that you are loving the Truly products and experience.
The service is brilliant
The service is brilliant. The packaging is brilliant. The items I purchased are brilliant. I love love the quality of the silk and cashmere items, and at the sale price even better value
July 7, 2021
Reply from Truly
Hey Angelah,
Thanks for the fab review and we are so glad that you are loving your Truly items.
I bought a shagreen tray
I bought a shagreen tray. It arrived very quickly and is just what I wanted. Love it! My only criticism would be that the outer carton was absolutely enormous for the size of the tray.
July 6, 2021
Reply from Truly
Hi Anne,
Thanks for writing us this review and for the helpful feedback on our packaging.
Reply from Truly
Good Afternoon,
Thanks for taking the time to leave us a review. We're so glad that you are loving our products :)
Lovely quality and great service
June 15, 2021
Reply from Truly
Hi Nicola,
So glad that you are loving the hareems, thanks for leaving us the review!
Take care
Truly
The service was perfect
The service was perfect. Purchased the item and had to return it as the style was not as I thought. The return and refund process was smooth all the way throughout.
June 15, 2021
Reply from Truly
Hi Gil,
Thanks for taking the time to leave us this review, such a shame the hareems weren't right for you but glad that the experience was easy and smooth.
Take care
Truly
Gorgeous wooden chopping boards for the…
Gorgeous wooden chopping boards for the kitchen, arrived in good time & very happy with overall service
June 13, 2021
Reply from Truly
Hey Claire,
So glad that you are loving your wooden serving boards and glad that you had a great experience shopping with us.
Take Care
Truly
Amazing presentation
Amazing presentation, beautiful quality, great customer service Highly recommend
June 4, 2021
Reply from Truly
Hi Maria,
Thanks for taking the time to write us this review and so glad you had a great experience with Truly.
Fantastic silk and lace vest
Fantastic silk and lace vest! Fits me perfectly (uk12 - got M) and very flattering!!! Will get tons of wear out of it too!
June 3, 2021
Reply from Truly
Hi there,
So glad that you are loving your silk camis and thanks for taking the time to write us this lovely review.
Excellent service and great product
June 1, 2021
Reply from Truly
Good Afternoon,
Thanks for the fab review, we hope you are still loving your Shagreen tray.
Take Care
Truly
Reply from Truly
Good Afternoon Rebekah,
Thanks so much for this lovely review, so glad you had a good experience at Truly.
Take Care
Truly
Great shopping experience
Great shopping experience, quality products and delivered within 1 business working day, what more could you ask for! Definitely recommend and will keep an eye out for their new ranges
May 11, 2021
Unprompted review
Reply from Truly
Hi Marcus,
Thanks for taking the time to write us this fab review!
So glad you had a great experience at Truly and hope you shop again with us soon.
Take Care
Truly
Reply from Truly
Hey Tim,
So glad you are loving the silk nightdress and thanks for taking the time to write us this review.
Thanks
Very good service and lovely product
May 5, 2021
Reply from Truly
Hi Susan,
Thanks for the fab review and we are so glad you are enjoying you cashmere jumper.
Take Care
Fast delivery
May 4, 2021
Reply from Truly
Hey Camilla,
Thanks for leaving us this review, we really appreciate it.
Take Care
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