Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more
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The whole experience has been incredible, communication from seller is amazing. The timings and delivery were brilliant. The trainers are everything I imagined and more. I was so sceptical when order... See more
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more
Company replied
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contact info
Fieldhouse Lane, SL7 1LS, Marlow, United Kingdom
- help@truly.co.uk
- www.truly.co.uk
4.6
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was was told I would get 25% off my…
Was was told I would get 25% off my first order if I signed up for their newsletter but was only given a 10% off code. I queried this but got no response.
November 11, 2022
Unprompted review
Reply from Truly
Good afternoon Maggi,
Thanks for taking the time to leave us a review and we are so glad that you had a great experience shopping with Truly.
Thanks again
Ashleigh
Beautiful jumper
Beautiful jumper. Perfect colour and fit and arrived earlier than expected
November 3, 2022
Reply from Truly
Good afternoon,
Thanks so much for taking the time to leave us this great review.
We are so glad that you are loving your cashmere jumper.
Thanks again
Truly
Good champagne glasses
Good champagne glasses, with reasonably quick delivery.
The rest of this text is because trust pilot irritatingly makes me type more characters
November 6, 2022
Reply from Truly
Good afternoon Robin,
Thanks for taking the time to leave us a review and glad that you're coupes arrived safe and soundly.
Thanks again
Truly
First order I have made from Truly and…
First order I have made from Truly and it won't be the last...
I bought a cashmere jumper beautiful quality will definitely purchase more cashmere from here...
Easy website excellent delivery time...
October 28, 2022
Reply from Truly
Good morning Maria,
Thanks so much for the 5* review!
So glad that you had a great experience with us and are loving your jumper.
Thanks again
Truly
Reply from Truly
Good afternoon,
Thanks for the fab review and we are so glad your loving your jumper :)
Thanks again
Truly
Reply from Truly
Hi Suzanne,
Thanks for taking the time to leave us this review.
So glad you had a great experience shopping with us.
Truly
Excellent quality
Loved the item - Pram suit 3-6 months. Quality, fit and customer service all excellent. Very pleased.
October 2, 2022
I did not like the product as much as I…
I did not like the product as much as I thought I would from looking at the website. Their condidition was good thanks to splendid packing and the goods arrived quickly
September 7, 2022
Due to “a glitch” my order was…
Due to “a glitch” my order was cancelled and the lovely cashmere jumper was no longer available- after my payment was taken. Although I did get it refunded I would have preferred the jumper - disappointed
August 28, 2022
Reply from Truly
Hi Sally,
We are so sorry about this and are working hard to make sure this doesn't happen to orders in the future.
Thanks for taking the time to write us this review.
Sadly the belt was missing from the…
Sadly the belt was missing from the dress. I had to return it, but 'Truly' have responded to apologise and this was very welcome.
August 22, 2022
Reply from Truly
Hi there,
Thanks for taking the time to leave us this review and we're sorry that on this occasion we did not meet your expectations.
Kind Regards
Truly
Prompt delivery
August 21, 2022
Reply from Truly
Hi Rita,
Thanks for taking the time to leave us this great review, we are so glad that you've had a great experience when shopping with us.
Thanks again
Truly
Very good experience ordering from you
Very good experience ordering from you, my order came before the date I was given so that was nice, one small downside that was you went way over the top with the packaging, but as I say 1st class service
August 18, 2022
Reply from Truly
Good morning Richard,
Thanks so much for taking the time to leave us this great review, so glad that you've had a good shopping experience with us and thanks brining the packaging to our attention.
Thanks again
Truly
Good size ideal for lots of coffee !!
August 14, 2022
Unfriendly & unhelpful customer service
I'm not ready to review the garment yet, as you never know with cashmere. How will it wash? Will it bobble? But no, the poor rating is because of bad customer service. They offered a 10% discount on first purchase if you signed up to their newsletter, so I did. No email came through with a code, so I thought it must happen automatically at checkout, but no, it charged me the whole £140. I emailed to complain, and they said the email must have gone to junk - which it hadn't. They then offered me a code to use next time, but how do I know there will be a next time? That will depend on the quality and fit of the goods. So I asked for a refund instead of £14. They refused. I am not happy, it's poor customer service, they didn't give me what I expected and they don't seem to care.
1st March - I followed up on the offer they made below, and now they are claiming I never joined the mailing list. DO NOT TRUST THIS COMPANY.
February 11, 2022
Unprompted review
Reply from Truly
Good afternoon Felicity,
Firstly thank you for taking the time to provide us with this feedback and we're very sorry that you have had such a bad experience with Truly.
Unfortunetly it looks like there was an issue with you signing up but we would very much like to opportunity to rectify this issue, please get in contact with our customer service team so we can sort this.
Kind regards
Truly
Cancelled my order
Cancelled my order, over 48 hours after I placed it with the explanation ‘due to unforeseen circumstances’. Great, thanks for that. Christmas gift down the pan.
December 20, 2021
Unprompted review
Reply from Truly
Hi Sarah,
Thank you for taking the time to leave us feedback and I am sorry that this happened to your order.
Whilst your order was a Christmas present, we would really like the opportunity to make this up to you.
Kindest regards
Truly
Sub-standard Cashmere Quality
I bought a (number of pairs actually) pair of socks and after one wash by hand in cold water they disintegrated! The customer service woman said I’d washed them incorrectly and refuses to replace them! I have loads of cashmere and are fully knowledgeable about how to wash it! I didn’t even an ‘I’m terribly sorry to hear this and as a good will gesture we’d like to replace them with another similar pair as we no longer stock that style’ which would have been the right customer service approach. I strongly recommend people not to buy from them as the quality of cashmere is sub-standard.
November 2, 2021
Unprompted review
Reply from Truly
Good afternoon,
Im very sorry to hear that you had such a bad experience with our product and have passed on your comments to our buyer.
We would like the chance to rectify this with you so please get in touch with our customer service team.
Thanks
Truly
They shipped so fast I almost got whiplash
Bought a stunning party dress from Truly. Great quality piece. They shipped incredibly fast, I’m so impressed. Also love their sustainability efforts. Will be back for more goods :)
November 1, 2021
Unprompted review
Reply from Truly
Hi Anna,
Thank you for taking the time to write us this lovely review and we are so glad you'd shop with us again.
Thanks again
Truly
Reply from Truly
Hi Anna,
Thanks for much for leaving us this review and we are so glad you had a good experience shopping with us and are loving your sweatshirt.
Take Care
Truly
Quick delivery and good products
Quick delivery and the products were good quality. Would definitely use Truly again.
August 9, 2021
Reply from Truly
Good Afternoon,
Thank you for taking the time to leave us this review and so glad that you have had a good experience with us at Truly and are loving the products.
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