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See what reviewers are saying

Rated 5 out of 5 stars

Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more

Rated 5 out of 5 stars

Outstanding service delivery came pretty much the next day ! Beautifully wrapped and an absolute bargain aswell beautiful trousers in the sale

Rated 5 out of 5 stars

I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more

Company replied

Rated 5 out of 5 stars

This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more

Company replied

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Decoration and Interior Design Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truly great!

Great item, great service, fast delivery.

March 25, 2023
Truly logo

Reply from Truly

Hi Mr Holland,

Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.

Nonetheless, we want to thank you for taking the time to leave us this TRULY lovely review, we are so glad that you had a great experience when shopping with us and really value your feedback.

Thanks again,
Truly x

Rated 5 out of 5 stars

Lovely silk cami nightdress

Lovely silk cami nightdress. Quick service and delivered on time.

March 29, 2023
Truly logo

Reply from Truly

Hi Sally,

Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.

Nonetheless, we want to thank you for taking the time to leave us this five star review, we are so glad that you had a great experience when shopping with us and we really appreciate your feedback.

Thanks again,
Truly x

Rated 5 out of 5 stars

Beautiful photo frame

Beautiful photo frame delivered very quickly by Royal Mail. Had a slight issue with a 10% off which was sorted straight away. Great service.

March 29, 2023
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Reply from Truly

Hi Shelley,

Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.

Nonetheless, we want to thank you for taking the time to leave us this fabulous review, whilst we are sorry you had an issue with your 10% off code, we are glad our customer service team was able to resolve that for you so promptly.

Thanks again,
Truly x

Rated 5 out of 5 stars

Fabulous quality Jumper.Great…

Fabulous quality Jumper.Great service!!! Highly recommend !

March 25, 2023
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Reply from Truly

Hi Sylwia,

Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.

Nonetheless, we want to thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us.

Thanks again,
Truly x

Rated 5 out of 5 stars

I tried to use terry but couldn't so…

I tried to use terry but couldn't so this is the same firm as I've used it before Terry's is great both good service

March 1, 2023
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Reply from Truly

Hi Erika,

Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.

Nonetheless, we want to thank you for taking the time to leave us this five star review, we are so glad that you had a great experience when shopping with us.

Thanks again,
Truly x

Rated 5 out of 5 stars

Item ordered was sent out very…

Item ordered was sent out very quickly.Great service from Truly

February 26, 2023
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Reply from Truly

Hi Lesley,

Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.

Nonetheless, we want to thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us.

Thanks again,
Truly x

Rated 1 out of 5 stars

Sent a feedback request before the item…

Sent a feedback request before the item arrived. Endless spam emails

March 4, 2023
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Reply from Truly

Good afternoon Zach,
Thank you for this feedback. I can see you haven't subscribed so you shouldn't receive any communication from us other than to rearrange your redelivery as looks like you weren't in.
Thanks
Truly

Rated 5 out of 5 stars

Beautiful glasses and truly exceptional…

Beautiful glasses and truly exceptional customer service

February 1, 2023
Truly logo

Reply from Truly

Good Morning Ele,
Thank you so much for taking the time to write us this review, its very much appreciated. Hope you are still loving your gin glasses :)

Thanks
Truly

Rated 4 out of 5 stars
Truly logo

Reply from Truly

Good Morning Diane,
Thanks for taking the time to write us this review and glad that you had a great experience shopping with us.

Thanks
Truly

Rated 5 out of 5 stars

Fabulous quality

Always happy to support smaller companies, Truly have 10/10 for communication, prompt delivery and beautiful quality leather trousers. Will definitely use again

February 8, 2023
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Reply from Truly

Hi Lynn,
Thank you for taking the time to leave us this lovely review and we are so glad you are loving your leather trousers.

Thanks
Truly x

Rated 2 out of 5 stars

Women's black watch jacket

Ordered size 14 women's black watch jacket, apart from it been too small I was disappointed in the quality of the material and it arrived in small parcel and very crushed.

February 7, 2023
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Reply from Truly

Good morning Mrs Balfour,
Thank you for taking the time to leave us this review and we appreiciate the product and delivery feedback. This will be passed onto the relevant team members.

Take care
Truly x

Rated 5 out of 5 stars

Incredible service

Beautiful product, better quality than I had imagined, delivered very quickly.

February 6, 2023
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Reply from Truly

Good morning Mary,
Thank you for taking the time to leave us this fab review!
We hope that you are still loving your coupes as much as we do.

Take care
Truly x

Rated 5 out of 5 stars
Truly logo

Reply from Truly

Good morning Sheralyn,
Thanks so much for taking the time to write us this great review.
We are so glad that you are loving your hoodie and its just the perfect colour for Spring. Fingers crossed it arrives soon :)
Take care
Truly x

Rated 5 out of 5 stars

Lovely jumper which came very quickly…

Lovely jumper which came very quickly and was beautifully wrapped. I have nt worn it yet but it is true to colour and size.

February 3, 2023
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Reply from Truly

Good morning Janine,
Thanks you for this lovely review!
Were so glad that you are enjoing your cashmere jumper, perfect colour for Spring.
Take care
Truly x

Rated 5 out of 5 stars

Delivered quick

Delivered quick
Packaged lovely
Happy with quality

February 1, 2023
Truly logo

Reply from Truly

Good morning Linda,
Thanks for taking the time to write us this review, we really appreciate it and so glad you get a great experience shopping with us.

Thanks
Truly x

Rated 5 out of 5 stars

Liked it so much I’m tempted to buy another

Fast dispatch, great quality item and excellent communication.

January 4, 2023
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Reply from Truly

Good afternoon Julie,
Thanks so much for taking the time to leave us this great review and so glad that you had a good experience shopping with us.

Thanks
Truly

Rated 5 out of 5 stars

Lovely trousers and jacket

Lovely trousers and jacket, well made, beautiful tailoring and great fit. Would recommend

January 2, 2023
Truly logo

Reply from Truly

Good afternoon Susan,
Thank you for taking the time to leave us this review and so glad that you are loving your purchase.

Thanks again
Truly

Rated 5 out of 5 stars

Beautiful glasses

Beautiful glasses, well packaged. Arrived promptly

December 30, 2022
Truly logo

Reply from Truly

Good afternoon,
Thanks for taking the time to leave us this review.
We are so glad that you're loving your coupes.

Thanks again
Truly

Rated 5 out of 5 stars

Good experience

Good experience. Thanks.

November 12, 2022
Truly logo

Reply from Truly

Good afternoon Maggi,
Thanks for taking the time to leave us a review and we are so glad that you had a great experience shopping with Truly.
Thanks again
Ashleigh

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