Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more
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Outstanding service delivery came pretty much the next day ! Beautifully wrapped and an absolute bargain aswell beautiful trousers in the sale
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more
Company replied
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contact info
Fieldhouse Lane, SL7 1LS, Marlow, United Kingdom
- help@truly.co.uk
- www.truly.co.uk
4.5
Excellent
244 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Truly
Hi Mr Holland,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this TRULY lovely review, we are so glad that you had a great experience when shopping with us and really value your feedback.
Thanks again,
Truly x
Lovely silk cami nightdress
Lovely silk cami nightdress. Quick service and delivered on time.
March 29, 2023
Reply from Truly
Hi Sally,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this five star review, we are so glad that you had a great experience when shopping with us and we really appreciate your feedback.
Thanks again,
Truly x
Beautiful photo frame
Beautiful photo frame delivered very quickly by Royal Mail. Had a slight issue with a 10% off which was sorted straight away. Great service.
March 29, 2023
Reply from Truly
Hi Shelley,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this fabulous review, whilst we are sorry you had an issue with your 10% off code, we are glad our customer service team was able to resolve that for you so promptly.
Thanks again,
Truly x
Fabulous quality Jumper.Great…
Fabulous quality Jumper.Great service!!! Highly recommend !
March 25, 2023
Reply from Truly
Hi Sylwia,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
I tried to use terry but couldn't so…
I tried to use terry but couldn't so this is the same firm as I've used it before Terry's is great both good service
March 1, 2023
Reply from Truly
Hi Erika,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this five star review, we are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
Item ordered was sent out very…
Item ordered was sent out very quickly.Great service from Truly
February 26, 2023
Reply from Truly
Hi Lesley,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
Sent a feedback request before the item…
Sent a feedback request before the item arrived. Endless spam emails
March 4, 2023
Reply from Truly
Good afternoon Zach,
Thank you for this feedback. I can see you haven't subscribed so you shouldn't receive any communication from us other than to rearrange your redelivery as looks like you weren't in.
Thanks
Truly
Beautiful glasses and truly exceptional…
Beautiful glasses and truly exceptional customer service
February 1, 2023
Reply from Truly
Good Morning Ele,
Thank you so much for taking the time to write us this review, its very much appreciated. Hope you are still loving your gin glasses :)
Thanks
Truly
Excellent customer service
January 31, 2023
Reply from Truly
Good Morning Diane,
Thanks for taking the time to write us this review and glad that you had a great experience shopping with us.
Thanks
Truly
Fabulous quality
Always happy to support smaller companies, Truly have 10/10 for communication, prompt delivery and beautiful quality leather trousers. Will definitely use again
February 8, 2023
Reply from Truly
Hi Lynn,
Thank you for taking the time to leave us this lovely review and we are so glad you are loving your leather trousers.
Thanks
Truly x
Women's black watch jacket
Ordered size 14 women's black watch jacket, apart from it been too small I was disappointed in the quality of the material and it arrived in small parcel and very crushed.
February 7, 2023
Reply from Truly
Good morning Mrs Balfour,
Thank you for taking the time to leave us this review and we appreiciate the product and delivery feedback. This will be passed onto the relevant team members.
Take care
Truly x
Incredible service
Beautiful product, better quality than I had imagined, delivered very quickly.
February 6, 2023
Reply from Truly
Good morning Mary,
Thank you for taking the time to leave us this fab review!
We hope that you are still loving your coupes as much as we do.
Take care
Truly x
Great hoodie and 100% cotton
February 5, 2023
Reply from Truly
Good morning Sheralyn,
Thanks so much for taking the time to write us this great review.
We are so glad that you are loving your hoodie and its just the perfect colour for Spring. Fingers crossed it arrives soon :)
Take care
Truly x
Lovely jumper which came very quickly…
Lovely jumper which came very quickly and was beautifully wrapped. I have nt worn it yet but it is true to colour and size.
February 3, 2023
Reply from Truly
Good morning Janine,
Thanks you for this lovely review!
Were so glad that you are enjoing your cashmere jumper, perfect colour for Spring.
Take care
Truly x
Reply from Truly
Good morning Linda,
Thanks for taking the time to write us this review, we really appreciate it and so glad you get a great experience shopping with us.
Thanks
Truly x
Liked it so much I’m tempted to buy another
Fast dispatch, great quality item and excellent communication.
January 4, 2023
Reply from Truly
Good afternoon Julie,
Thanks so much for taking the time to leave us this great review and so glad that you had a good experience shopping with us.
Thanks
Truly
Lovely trousers and jacket
Lovely trousers and jacket, well made, beautiful tailoring and great fit. Would recommend
January 2, 2023
Reply from Truly
Good afternoon Susan,
Thank you for taking the time to leave us this review and so glad that you are loving your purchase.
Thanks again
Truly
Reply from Truly
Good afternoon,
Thanks for taking the time to leave us this review.
We are so glad that you're loving your coupes.
Thanks again
Truly
Was was told I would get 25% off my…
Was was told I would get 25% off my first order if I signed up for their newsletter but was only given a 10% off code. I queried this but got no response.
November 11, 2022
Unprompted review
Reply from Truly
Good afternoon Maggi,
Thanks for taking the time to leave us a review and we are so glad that you had a great experience shopping with Truly.
Thanks again
Ashleigh
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