TrustTwo Reviews 

263
TrustScore 2 out of 5

2.0

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Rated 5 out of 5 stars

Second time dealing with Trust Two, who approached me upon qualifying for a further loan, due to good repayment history. Easy to apply, great two communication, and fast BACS into your bank. Only flaw... See more

Rated 1 out of 5 stars

Terrible experience, incompetent company that needed my help to find my Trans Union credit file. Went through the whole process of credit checks and helping them find my guarantors application. Fully... See more

Company replied

Rated 2 out of 5 stars

There is a few good agents within this team but there is absolutely no communication between any of them. My account is currently in arrears due to hardship of COVID however I have spoken to an a... See more

Company replied

Rated 1 out of 5 stars

Terrible, I have lost my job due to Covid-19, they are not offering any payment holidays despite government advice. I cannot pay so now it will fall onto my guarantor who has also lost their job. Nega... See more

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

TrustTwo offer guarantor loans between £500 to £10,000 at Representative 49.5% APR. Use our online application to apply today.


Contact info

2.0

Poor

TrustScore 2 out of 5

263 reviews

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2.0

All reviews

(263)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time went through with no hiccups…

First time went through with no hiccups and very helpful. 2nd time took longer as they messed up the application form so took nearly 2weeks to get the loan. Got there in the end. Polite and helpful.

May 13, 2019
Unprompted review
Rated 2 out of 5 stars

Not good communication

You said more than once money would be in bank by end of day and wasn’t. Hours of business are wrong and even when you ring when both say open phone says closed!! You repeatedly r mail to say you are ready to release funds please sign. When you go to sign there isn’t any thing to sign and when you ring you get told that’s just an automated e mail!! Also been emailed 5 times after having the money to say it’s ready to release!!!!

May 6, 2019
Unprompted review
TrustTwo logo

Reply from TrustTwo

Dear Kerrie

I am sorry to hear of your experience with Trusttwo. Please can you e-mail complaints@everyday-loans.co.uk with your application reference and/or your name, address and date of birth so we can look into your concerns. Please also advise that it is in relation to a Trustpilot review.

Regards

Rated 1 out of 5 stars

Awful customer service

Bullies with really bad customer service. I took out a loan with TrustTwo around 2 years ago. I would highly advise against anyone doing this as there are far better guarantor lenders out there.

My payment date was moved without my consent, and naturally when the money isn’t in the account both you and your guarantor will receive a flurry of threatening phone calls, before they even begin to ask when money is available and when you can pay.

You’re not treated as a customer, rather-more a liability. Avoid at all costs

April 29, 2019
Unprompted review
TrustTwo logo

Reply from TrustTwo

Dear Mr Gordon

I am sorry to hear of your experience with TrustTwo. Please can you e-mail complaints@everyday-loans.co.uk with your loan reference number and/or your name and address so we can locate your account. After which, we will log this as a complaint to formally investigate.

Regards

TrustTwo

Rated 4 out of 5 stars

Very good customer service

Very good customer service.
Assisted by David to begin with quick and efficient contact between myself and my guarantor.
Was told could get money on same day but in their defence I did it very late in the afternoon on a Friday but was in my account first thing Monday!!

March 25, 2019
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service and seem a responsible lender. I’m a guarantor for my daughters loan. The setup was straightforward.

January 29, 2019
Unprompted review

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