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Rated 5 out of 5 stars

If I had more than 5 stars, I would give. The loan service was prompt and efficient; I don't think I have had such an experience in a while. Jason handled my requests, loan review and onboarding.... See more

Company replied

Rated 5 out of 5 stars

I recently made an application and it was quite easy and was done in a very expedient manner. Instructions were clear and efficient and I was impressed! I would suggest you give them a try. If the... See more

Rated 1 out of 5 stars

Another shambolic loan company saying a loan has been approved, making me sign a contract, then checking my bank account and instantly declining me. Surely do that first before approving and sendin... See more

Company replied

Rated 1 out of 5 stars

Poor communication, took almost three weeks for application to be processed and submitted. Finally went through a verbal contract over the phone for about 20 minutes only for it to be rejected even... See more

Company replied

3.0

Average

TrustScore 3 out of 5

318 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Complete waste of time

Complete waste of time. Go through all the process where everything is approved until last moment and then reject. Will never use. So many batter companies out there

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

The worst loan company going

The worst loan company going. Pre approved and accepted. Was told I’d get a call if accepted and I did to be told the money will go into account. Got asked a few weird questions about what football team is support and questions about wife which I did say was inappropriate. Then get a email of decline. I’m sorry but this company is a joke and it will be reported to the fca. If anyone sees this. Please please don’t apply for them. You won’t be accepted, I think it’s smoke and mirrors and I wished I had read the reviews myself cause they all say the same thing. There is better loans out there. The dirty rats.

July 15, 2025
Unprompted review
Rated 2 out of 5 stars

Flawed Application System

Firstly I have no hard feelings towards being rejected and had a relatively pleasant experience completing the application however, this system is flawed. First you are pre-approved after declaring my earnings, then I had to give consent to share my bank details and have a hard search put on my credit file only to receive a phone call and be told my earnings don’t qualify me for a loan.

This is definitely something that should have been disclosed earlier but instead I feel like this company rely on getting peoples hopes up to then reject them once a hard search has already been put on someone’s history. I highly suggest you do some research on whether this company is the right one for you before applying as nowhere on the application does it state a minimum earning requirement even on the pre contract I was requested to sign!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Approach

Perfect Place to be.

June 18, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi,
Thank you for the fantastic review! We're so pleased to hear you had a great experience with us. Your kind words mean a lot to the team.

Rated 5 out of 5 stars

Quick and easy application

Quick and easy application
Very good security at all times

May 20, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi Gary,
Thank you for your 5-star review! We’re really happy to hear you found the process quick and easy.

Rated 1 out of 5 stars

Poor acessment process

May 16, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi,
We’re sorry to hear you weren’t happy with our assessment process.
If you'd like to discuss your experience or get more clarity, please contact us on 0330 1200 313 or at info@1plus1loans.co.uk — we’re happy to help.
Sincerely,
Customer Support Team

Rated 5 out of 5 stars

They made it easy as they explained…

They made it easy as they explained everything and went into a lot more detail than other lenders do

May 15, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi Amanda,
Thank you for your feedback! We're really glad to hear that you found the process easy and that our team took the time to explain everything clearly.

Rated 1 out of 5 stars

Was pre-approved waited 3 days and got…

Was pre-approved waited 3 days and got an email saying they can't lend me the loan.

Just a mess about filling forms doing checks for them to change their minds.

STAY AWAY.

May 12, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi James,
We’re really sorry to hear that our service hasn’t met your expectations. Your feedback is very important to us, and we’re committed to understanding and addressing your concerns.
For privacy reasons, we’re unable to discuss specific account or application details on public platforms like Trustpilot. Please reach out to us directly by phone at 0330 1200 313 or via email at info@1plus1loans.co.uk, and we’ll do our best to assist you.
Thank you for sharing your feedback with us.
Sincerely,
Customer Support Team

Rated 4 out of 5 stars

The process was easy and straightforward

The process was easy and straightforward

April 25, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi Caroline,
Thanks for your review! We're glad to hear you found the process easy and straightforward. If there's anything we can do to make your experience even better next time, feel free to let us know.

Rated 5 out of 5 stars

It was easy process

Easy to apply for loan very fast proccedures

April 7, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi Deekshith,
Thanks for your great review! We’re happy to hear you found the application process easy and fast.

Rated 5 out of 5 stars

Quick

Quick, reliable, correct service.
Help me out financially.

April 4, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi Peter,
Thank you so much for your kind review! We're really glad we could help and that you found our service quick and reliable.

Rated 1 out of 5 stars

The application is back to front

The application is back to front, it says you are accepted, contract signed and then get questioned on the phone, they wait for you to say wrong thing and they change the amount. Then cause I question it, I get laughed out down the phone and can hear people in background laughing. I’d avoid, I wouldn’t trust them with my dead nan!

April 3, 2025
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi David,
We’re really sorry to hear that our service hasn’t met your expectations. Your feedback is very important to us, and we’re committed to understanding and addressing your concerns.
For privacy reasons, we’re unable to discuss specific account or application details on public platforms like Trustpilot. Please reach out to us directly by phone at 0330 1200 313 or via email at info@1plus1loans.co.uk, and we’ll do our best to assist you.
Thank you for sharing your feedback with us.
Sincerely,
Customer Support Team

Rated 5 out of 5 stars

Simple guide and user friendly.

Simple guide and user friendly.

November 4, 2024
Unprompted review
1Plus1 Loans logo

Reply from 1Plus1 Loans

Hi Keith,
Thank you for your kind words! We’re glad you found the guide simple and user-friendly – If there’s anything else we can help with, feel free to reach out!

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