I had to renew my Blue Badge application but it kept saying I was trying to download a file too big resulting in me ringing TT2 for help. A young lad helped me through & sent me an email which would a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
Worked well but uploading copies of Blue badge and utility bill not easy at 83 and disabled.
Company replied
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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Except certificate
They sent a reminder and delt with the renewal quickly and efficiently
April 27, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal process quick. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
staff were extremely helpful
staff were extremely helpful and informative and kept me updated on my application,I can not thank them enough, thank you
April 24, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Larry,
Thank you for your review. We are happy to hear our team was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
My wife had a seizure and was rushed to…
My wife had a seizure and was rushed to hospital and I forgot to pay the toll that day. I disputed this 3 times and although I was unsuccessful they put my fine up after stating this would not increase whilst I appealed. During this time period I was sent another 2 fines, when checking the dates of the journeys were not showing in my app and I had money in to cover them. I rang them up and they accepted it was a mistake, what if I had not rang and went ahead and paid these, I can see online now there was an app glitch that day. It seems they are able to make mistakes and send threatening letters out yet the people using the tunnel can not. Avoid at all costs.
February 27, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
We are sorry to hear about your experience. To ensure that customers are treated consistently, fairly, we have a three stage appeals process and complaints process. This allows customers to have multiple assessments of their case. We are happy to see in this instance that the correct outcome was reached.
If you have any further questions you can contact our team at 0191 574 0031
TT2 Customer Experience Team
Great that my disabled pass has been…
Great that my disabled pass has been approved again many thanks 😊
April 23, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Keith,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
I applied for a blue badge exemption
I applied for a blue badge exemption , it was straight forward and lightning fast. Like I was speaking to someone on a phone grate service thank you
April 23, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Kay,
We appreciate your review. It is great to hear you found your exemption application straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy to apply and quick response from…
Easy to apply and quick response from TT staff
April 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anthony,
Thank you for your review. We are happy to hear you found your exemption application process quick and easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy to apply and information…
Very easy to apply and information given on regular basis
April 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Norma,
We appreciate your review. It is great to hear you found your exemption application easy to complete.
TT2 Customer Experience Team
Every aspect of the service was first…
Every aspect of the service was first class. Thank you.
April 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Brian,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Simple to use online application system…
Simple to use online application system , just operator error at my end !
April 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are glad to hear you found your exemption application process simple.
TT2 Customer Experience Team
The TT2 advisor was very considerate…
The TT2 advisor was very considerate and helpful with my Blue Badge exemption application, and fully understood my situation.
April 14, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Barry,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption application.
TT2 Customer Experience Team
Very easy to renew Blue Badge
Very easy to renew easy to follow instructions.
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Colin,
Thank you for your review. We are happy to hear you found your exemption renewal application process easy to follow.
TT2 Customer Experience Team
The whole team at TT2 are great
The whole team at TT2 are great. Very helpful and super fast whenever I need to renew my account, and they make the whole process so easy. Keep up the great work guys. Thank you.
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Edward,
We appreciate your review. It is great to hear you found your exemption renewal application process quick and easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy
Easy, relatively quick process in applying for blue badge exemption.
Thank you
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jeff,
Thank you for your review. We are glad to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
1st Class Experience
No fuss, no bother.
The Renewal Notice arrived in very good time.
The online forms was very straightforward.
In the past when I had difficulty with the size of the photos, the people to who I spoke could not have been more helpful.
This time, I managed to get it right
The people who run the system are polite and helpful both online and on the phone.
I am very happy!
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
Thank you for your review. We are happy to hear you found your exemption renewal application straightforward. Our team is always working hard to provide a polite and helpful service.
TT2 Customer Experience Team
Blue Badge for the tunnel
This great makes a big difference been able to go the tunel with my blue bage
April 16, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Indie,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Absolute joke
Absolute joke. I have the app, I top up the app. I had a return journey through, didnt register on the app, so payment was not made. Sending me fines for something out of my control, they wanted this automated system, they want to charge people. Tax payers paid for a tunnel used by a private company to charge tax payers who are doing all the right things. Disgusting.
April 5, 2026
Unprompted review
Reply from Tyne Tunnels
Hi James,
We are sorry to hear about your experience. The Tyne Tunnels are private roads that do not benefit from local authority or Government-funded maintenance, refurbishment or operational support.
The Tunnels require constant maintenance and operation, and as we are a private road, it is vital that tolls continue to be collected to cover the costs for the extensive operation, safety and maintenance of the tunnels.
You can read more about this here: https://www.tt2.co.uk/toll-information/why-pay-a-toll/
If you feel you have wrongfully been issued an Unpaid Toll Charge Notice, you can appeal up to three times using the link below.
https://www.tt2.co.uk/pay-an-unpaid-toll-charge-notice-utcn/appeals-best-practices/
TT2 Customer Experience Team
Very easy to renew my application
Very easy to renew my application, all questions are answered online, making the process simple to check mplete
April 6, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal application easy to complete. Our team is always working hard to provide a simple service.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Royston,
Thank you for your review. We are pleased to hear you found your exemption application renewal process easy.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
the renewal procedure
the renewal procedure was straight forward and went without a hitch
April 10, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
Thank you for your review. We are happy to hear you found your exemption renewal application straightforward.
TT2 Customer Experience Team
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