I had to renew my Blue Badge application but it kept saying I was trying to download a file too big resulting in me ringing TT2 for help. A young lad helped me through & sent me an email which would a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
Worked well but uploading copies of Blue badge and utility bill not easy at 83 and disabled.
Company replied
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent response and straight forward…
Excellent response and straight forward understanding from you guys
Thank you for your service
April 10, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Peter,
Thank you for your review. We are pleased to hear you found your exemption application process straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Was very easy to follow insructions…
Was very easy to follow insructions highly reccomend
April 8, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carol,
We appreciate your review. It is great to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Marilyn,
Thank you for your review. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Prompt and helpful reply.
April 4, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
It was easy to register.
It was easy to register for a concessionary pass. The request was dealt with and approved efficiently and quickly.
April 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear you found your exemption application easy to complete. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Blue badge
Straight forward application only waited about 10 days to receive confirmation .
April 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Janet,
We appreciate your review. It is great to hear you found your exemption application process straightforward.
TT2 Customer Experience Team
The application was easy to complete…
The application was easy to complete and confirmation of acceptance was done quickly. Great service.
March 28, 2026
Unprompted review
Reply from Tyne Tunnels
Hi George,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Easy to do staff very helpful Thankyou…
Easy to do staff very helpful Thankyou very much
April 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Morris,
Thank you for your review. We are glad to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Not being very technical
Not being very technical
i found the process easy
March 25, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carol,
Thank you for your review. We are pleased to hear you found your exemption application process easy.
TT2 Customer Experience Team
Iff you make a mistake it's simple to…
Iff you make a mistake it's simple to rectify and they are always happy to help
April 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Keith,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent to deal with
Excellent to deal with, renewed on line with no problems great service
April 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jim,
Thank you for your review. We are happy to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Thank you for the kind reminder.
I think I am so grateful for the reminder that I need to renew the Blue Badge Exemption with a 4 week notice. This gave me time to photograph the new Blue Badge front and back as part of the application process.
April 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Seamless procedure
Seamless procedure. It took very little time to complete the application process.
March 21, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Glynne,
We appreciate your review. It is great to hear you found your exemption application process seamless. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
SIMPLES !!!
Very easy to renew my Blue badge application.
Clear helpful information and great communication during process.
April 1, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Kathleen,
We appreciate your review. It is great to hear you found your exemption application renewal application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
expiration dates
they monitor the relevant information and then send you prompts when to renew
April 1, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Sylvia,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Renewal was easy to perform
Renewal was easy to perform, with emails along the way.
March 30, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Bill,
We appreciate your review. It is great to hear you found your exemption application easy to complete.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Michael,
Thank you for your review. Our team is always working hard to provide a quick and easy service.
TT2 Customer Experience Team
Nothing a problem
When I couldn't process my application on line
I contacted TT2 who wers very attentive pleasant & helpful
Thx
March 4, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Lyn,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Fantastic Customer Service
I went to renew my Blue Badge on line and unfortunately entered the incorrect account number. I rang them direct to explain what I had done. I spoke to a gentleman called Angus who could not have been more helpful and understanding. He took the time to sort it all out for me and to reassure me that it was not a problem and he was there to help. Thank you Angus for going the extra mile.
March 19, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Dorothy,
Thank you for your review. We are glad to hear Angus was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Had problems with renewal form not…
Had problems with renewal form not being able to upload so contacted tt2 and the operator was more than helpful and sent me an attachment to complete and return which solved my issue
Thank you very much
March 26, 2026
Unprompted review
Reply from Tyne Tunnels
Hi James,
We appreciate your review. It is great to hear our team was able to assist you with your exemption application.
TT2 Customer Experience Team
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