I had to renew my Blue Badge application but it kept saying I was trying to download a file too big resulting in me ringing TT2 for help. A young lad helped me through & sent me an email which would a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
Worked well but uploading copies of Blue badge and utility bill not easy at 83 and disabled.
Company replied
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had problems with renewal form not…
Had problems with renewal form not being able to upload so contacted tt2 and the operator was more than helpful and sent me an attachment to complete and return which solved my issue
Thank you very much
March 26, 2026
Unprompted review
Reply from Tyne Tunnels
Hi James,
We appreciate your review. It is great to hear our team was able to assist you with your exemption application.
TT2 Customer Experience Team
Happy with Customer service help
Happy with Customer service help, thank you 😊👍
March 16, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jacqueline,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Application for Tyne tunnel…
From start to finish the service was excellent. It took less than 14 days. Which i thought was good
March 26, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Paul,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very good service and prompt service
Very good service and prompt service
March 26, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Kevin,
We appreciate your review. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
This company was very professional and…
This company was very professional and helped me sort my problem out very quickly. Brilliant service
March 26, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Malcolm,
Thank you for your review. We are pleased to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Process for renewal is straight forward…
Process for renewal is straight forward and easy to follow. Had to clarify something and staff were very helpful.
March 13, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
We appreciate your review. It is great to hear you found your exemption renewal application easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Charged for a crossing I didn't make
Traded in my car 28th February 2026 as part of my new car purchase. I then received a notification of my old vehicle going through the tunnel which had been taken from my account balance. The new owner then clearly added the car to their account as I got a further notification stating this vehicle had been removed from my account. I have requested a refund as I was not the registered keeper and TT2's answer is essentially - no we can't do that sorry. Which is utter nonsense. Just further examples of this companies greed since the automated system was introduced. They've made somewhere between £25-40 million in fines, accounting for 24% of their total revenue. Distgusting company preying on drivers.
I avoid the tunnel at all costs as I'd rather add 5 minutes to my journey than pay these bandits. They're just as a bad as the car park operators.
March 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We are sorry to hear about your experience. Pre-paid accounts are self managed, and are linked to individual VRMs. VRMs can only be associated with one account at a time. If the VRM remains on an account after sale/trading of a vehicle, then toll will still be deducted for passages.
TT2 Customer Experience Team
excellent service
March 25, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Exceptionally quick and helpful service.
March 23, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Becki,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy form to complete on line, quick process
Really easy form to complete on line. Everything was processed within a week.
March 24, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gillian,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Very good service and fantastic…
Very good service and fantastic response from the company. Easy to use for the person's application. Polite emails and professional service. Thank you very much.
March 23, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ken,
Thank you for your review. We are happy to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Charged me and my brother each for one…
Charged me and my brother each for one journey and refused to refund the extra journey paid. Thieves, avoid if you can.
March 20, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Luke,
We are sorry to hear about your experience. If you believe you have been wrongfully issued an Unpaid Toll Charge Notice, you can appeal up to 3 times, 28 days after payment of the UTCN.
https://www.tt2.co.uk/pay-an-unpaid-toll-charge-notice-utcn/appeals-best-practices/#tab-77131
If you have exhausted the appeals process, please see the link below to the Customer Complaints form.
https://www.tt2.co.uk/help/complaints-process/complaints-form/
TT2 Customer Experience Team
Renewal was straight forward.no…
Renewal was straight forward.no complications.reply letters were friendly and put one at ease.
March 19, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mrs Sparks,
Thank you for your review. We are pleased to hear you found your exemption renewal application straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Tyne Tunnels experience
Easy to deal with, good communications with telephone and e mail.
March 19, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide an easy service.
TT2 Customer Experience Team
Accolades all around for Tyne Tunnel management.
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
March 18, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Dorothy,
Thank you for your review. We are pleased to hear you our team was able to assist you with your enquiry. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
i got to speak to someone which was…
i got to speak to someone which was very helpfull and was kept up to date with progress WELL DONE & THANK YOU
March 18, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Matthew,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Tyne tunnel renewal
As a 82 year old I have difficulty with modern technology.i contacted tyne tunnel who talked me through completing my renewal application the lady I spoke with was very understanding and helpful.
March 7, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jim,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption renewal application. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
Brilliant service straight forward…
Brilliant service straight forward forms. No hassle at all, keep you informed every step of the way
March 16, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carole,
We appreciate your review. It is great to hear you found your exemption application process straight-forward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
So easy to make application
So easy to make application. Nothing complicated at all. Great communications throughout.
March 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gordon,
Thank you for your review. We are pleased to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
As a blue badge holder this permit from…
As a blue badge holder this permit from TT2 is so very helpful. They are very helpful and professional and I highly recommend them
Kindest Regards
Andrew
March 11, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Andrew,
Thank you for your review. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.