It would be helpful if tui took responsibility for airport staff that wear the tui uniform, we have flown in and out of palma where we were supposed to provide wheelchair assistance and welfare taxis fir my wife and myself, only to be met with staff who have an air of indifference towards disabled people that boarders on rudeness at the very least, tui states on complaining that the staff are not under their control, on board marrella voyager the cruise coordinator has over two cruises told us porkies about welfare taxis, we have just completed our third cruise on marella voyager and had to seek compensation twice, latest still pending. We enjoy cruising and just need tui to get their act together regards cock ups that take the enjoyment out of a long awaited holiday, it doesn't help when you ask for help and guidance from the rui shop on board where the staff have told us on 3 consecutive cruises, they are only employed to book future cruises, we have spent in the region of £20,000-£30,000with rui so they should consider pulling their finger out and training staff to a higher level where needed, does the customer come first or the profit.
