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The information on this page is based solely on product reviews written by customers of TUI via Trustpilot.
Recently returned from a tui cruise, which was very enjoyable. Most of the staff were excellent and very hard working. Few things let it down. People reserving sunbeds for hours and hours. Pool reps didn't seem to bother doing anything about it. Reception staff didn't seem very knowledgeable. Also our bill was settled and paid in full at end of week. Only to get home to find they have duplicated the payment and 3 weeks later still trying to get it sorted.
Just came back from our first ever cruise. We decided to booked a Marella cruise, travelling in the Marella Voyager. From booking with TUI (8 days before departure) to arrival back in the UK, it couldn't have gone any smoother. I was delighted how organised the whole experience was, and we will definitely book a Marella cruise again.
Been on there ships for years ,always have a wonderful time , but do your homework before booking so you don’t end up with a noisy cabin or one with an annoying pole in it ! But over the last few years we have noticed there is cost cutting being done - food quality not so good / very repetitive food menus / no drinks cart going around the pool area / only one guest act in a weeks cruise / staff running around like mad people because there has been staff cuts . Despite the above we are still going on more cruises with them but after talking to other guests that have cruised with other companies, it gets us thinking should we try another cruise company .
5 Star for food,restaurants service,cabin,crew, 4 star for booking with TUI,
Marella Cruises gives you the opportunity to see many beautiful places. We thoroughly enjoyed our latest cruise. Marella Cruises are relaxing and more casual than some others but you still receive excellent service from a professional crew. Nothing is too much trouble.
3rd Marella cruise & as good as ever. Explorer 2 this time. Great staff & our favorite place to eat was Nonnas, headed up by Lal. Lovely bloke. We'll certainly be booking again
Great service from TUI staff and Marella is a great cruise line.
Excellent cruise
Such a beautiful experience with beautiful countries and beautiful people! Everything was superb! Our cabin crew Juna Kat and Joshua couldn’t do enough and always greeted us with a smile. Everyone works so hard to assure perfection
Lovely staff cleanliness all over the ship food lovely especially surf and turf worth every penny
great holiday experience fantastic staff that make the whole experience enjoyable.
Staff on board were exception. Couldn't do enough for you.
Great crew, lovely food, super entertainment
Not the best cruise nor was it the worst. Some things could be improved on. Food good but in the main buffet - repetitive. Drinks not always available. Luggage went awol - found at reception but no real effort to find me. Sun bed policy not the best.
Staff excellent trips good shows good
It would be helpful if tui took responsibility for airport staff that wear the tui uniform, we have flown in and out of palma where we were supposed to provide wheelchair assistance and welfare taxis fir my wife and myself, only to be met with staff who have an air of indifference towards disabled people that boarders on rudeness at the very least, tui states on complaining that the staff are not under their control, on board marrella voyager the cruise coordinator has over two cruises told us porkies about welfare taxis, we have just completed our third cruise on marella voyager and had to seek compensation twice, latest still pending. We enjoy cruising and just need tui to get their act together regards cock ups that take the enjoyment out of a long awaited holiday, it doesn't help when you ask for help and guidance from the rui shop on board where the staff have told us on 3 consecutive cruises, they are only employed to book future cruises, we have spent in the region of £20,000-£30,000with rui so they should consider pulling their finger out and training staff to a higher level where needed, does the customer come first or the profit.
Not cheap but felt like TUI are going cheap. Removing fridges from the rooms... strange but then all they want to do is sell you the premium drinks package. Most of the food was meh, not terrible just meh.
We had a wonderful cruise from start to finish (except for the flight home!) The staff were wonderful, helpful and kind. The food was amazing and the destinations stunning. Thank you
The ship layout was not suitable for us. We both had mobility problems held was very low not like the other cruise ships very good and very helpful. We were very disappointed with this cruise.We are in our 80s.
Amazing entertainment, gorgeous food and fabulous staff!
