Marella Cruises Reviews

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Went thoroughly enjoyed the cruise the staff were all professional. The food was fantastic and the entertainment brilliant, everything was good from start to finish except when I got my final statement they are included a bottle of wine which we did not have and have taken the payment for it from the card you have to register??? It is still ongoing nearly a month after I’ve been back if this is happening to me it must be happening to other people as well, very inconvenient and has spoilt the holiday.

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Excellent service, excellent food and entertainment, brilliant staff, could not fault the cruise

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Absolutely fantastic cruise! Friendly atmosphere with superb crew members.

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Brilliant staf

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Our third trip we had 2 birthdays the cabin staff were fantastic,We couldn’t fault anyone even down to the lads and lasses who cleaned the public toilets stairs floors and to all the people who we never see a very big thank you next the Caribbean on voyager end of Jan into Feb ,the whole staff are a credit to marella please look after them

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Had a fab time , well organised trips and fantastic staff , we had a group of 22 and tried to make sure we were always sat close by in the restaurant , would highly recommend

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We miss out one port of call because they said the sea was too rough so we should have a refund of £450 as I paid £4,500 for the cruise every think was great on the cruise

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After sales service terrible

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Excellenty organised cruise with a quality experience on board.

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We had a relaxing cruise. All staff were helpful if we had a query. I would specifically mention the House Team who cleaned the cabin, responded to any request we made, and was always polite. Thankyou to Mark, Chris and Johnson.

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Could not fault the cruise but the shore excursions were terrible. Poor value for money. The cruise was good, food was excellent, the crew were very pleasant nothing was too much trouble for any of them.

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The cruises are brilliant, the staff onboard are amazing and the quality of the food/drinks/etc is perfect. The entertainment onboard has become a bit stale for me personally with lots of easy listening singers which are not particularly my vibe. It also felt that the entertainment around the pool had been scaled back with less live performances, but this could just be personal preference.

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Bit too busy around the pool area and loud music everywhere. I also got left behind on the Athens day trip, guide left early and obviously didn’t do a head count. Suit case colours too similar (two shades of blue)!

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My only problem was that the sun beds are to close together

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On ship there is you and premium,not a good vibe

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Excellent times

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Very clean rooms, very friendly staff, very good entertainment. Disappointed they closed half the pool to paint.

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This being our 3rd consecutive cruise we noticed significant differences in quality including the food, what seemed like tasteless watered down soft drinks, lack of information when visiting certain places. One example was we paid for a taxi to get to the harbour in Izmir only to find the Tram ran near enough direct to the dock at little cost. We also noticed a significant drop on the entertainment side, especially the main shows compared to the previous years. The main 47 restaurant was hit and miss and we actually left some of the meals served. I do hope these comments will be taken into consideration for future and returning holidays makers as we have decided to avoid Marella and any cruise for the next holiday and future ones.

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Too much geared towards activities around the pool. Needed more quiet time, we are able to entertain ourselves. More thought to port destinations - there was not a lot to do in a couple of our destinations without paying expensive excursions. Could do with more info on the Cruise News if it could be a beach day following day. Food ok, would have been nice to have had more daily choices in the Latitude Restaurant. Inside cabin good for the price, loved the amount of storage and our cabin stewards were fab. Happy to leave them a gratuity.

Verified

I have been going on cruises for years - and years - I love the freedom of being nowhere near a phone and away from land - the sea, the beautiful tranquility or power of the sea is overwhelming at times,. . . ..I have been with TUI many times, several times and have to say it is avery "relaxed" way to cruise, easy to boo,, even faster than ever to get onto the ship - very efficient in so many ways . . .so why only 4 stars? BAR STAFF - the bar staff (except on the top deck) are really poor, they ddi not sued to be, now you can stand at the bar - in front of them - for 10-15 minutes and not get served, or worse still simply ignored, annoying? of course it is , they have offered, promoted and sold a PREMIUM DRINKS package, which is great, but you canot get served to get the drink and relax. . . . it is annoying and a waste of time! Go to any decent pub and they know, are aware, who to serve next, not go to the any persone they WANT to go to. "ENTERTAINMENT" - someone really does need to look at the entertainment they engage with, it is liek (I would imagine) a failed Butlins, some of the acts had decent set lists, but very rare, the defualt positon was a 70's grandmotehrs 95th Birthday Party . . . ..many peolle clapped along for the frist thre or four days . . . we all know the words to "We'll Meet Again"; "High-Ho Silver Lining" "Will you be my girl" .. . we know the words, we know the songs but we do not want to hear them on our holdiays - you can play middle of the road / pop and classice without being predictabel - the events director at Tui really does need to do some more homework and research . . . . . just abit of effort and energy would chnage the dynamic day and night to much more fun and excitement. FOOD OPTIONS - as always the food Tui offer is amazing ; the chefs and wating staff; in every single area, are beyond exceptional and fun - even as they are working . . . food was never average or disappointing and from 'casual' to 'formal' it was always 5 star quality. The ship was great, the staff "working" on the ship were really ncie, pleasant, enagged and cheery, cheeky evben, but in a really nice way.. . . .and mixing it up with many of the other holiday makers was a real joy, the average customer on board this cruise was much more active, but a lot were disappointed - some complaiend - about the points rasied above. Would I crise again? YES for sure, but I would have to consider carefully where it was going and with whom I was crusiing.