TURNER & WALKER UK PET PORTRAITS Reviews 

216
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning, lifelike pet portraits, noting that the artists capture unique animal expressions and features perfectly. People highlight the huge choice of imaginative themes and options available, making the final prints truly special and beautifully presented. Consumers frequently emphasize how simple and straightforward the entire ordering process is from start to finish. Reviewers also mention the exceptionally friendly and efficient communication, with staff keeping clients updated and supportive. Many buyers are so delighted with the final results that they plan to purchase again and recommend the service to others.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the stunning and... See more

Service

Reviewers highlight great satisfaction with the service, consistently praising the efficient process,... See more

Quality

Customers consistently note positive experiences with quality, highlighting the brilliant lifelike portraits... See more

User experience

Consumers find user experience to be a delightful satisfaction, highlighting an easy process and lovely final... See more

Staff

Reviewers mention positive feedback about staff, highlighting that the team is very professional and provides... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw Lucy at her stand at Burghley Horse Trials, she was very friendly and helpful, nothing was too much trouble. We emailed over a couple of images for her to use and the proof has come back within... See more

Rated 5 out of 5 stars

Such a friendly and helpful business, a large choice of themes to have your pets as cowboys, gangsters, royalty and many more options. All high quality and presented beautifully. I chose Steam Punk fo... See more

Rated 5 out of 5 stars

Found this company at the Bath & West Show, sent in my doggie pictures a few weeks later and have just received my final print today. Easy process and the result is lovely - really captures my dog's h... See more

Rated 5 out of 5 stars

I recently purchased a pet portrait and today 31st October, I received a proof picture to see what it looks like. OMG! Brilliant. Absolutely over the moon. The artist has captured the features perfect... See more


Company details

  1. Portrait Studio

Written by the company

Turner and Walker is a specialised art studio dedicated to creating personalised pet portraits that capture the unique spirit of your beloved companions. Our team of talented artists works closely with you to craft high-quality, hand-painted artworks that serve as lasting tributes to your pets. Whether you’re commemorating a cherished pet or celebrating the joy they bring to your life, Turner and Walker is committed to delivering exceptional service and beautiful pieces that touch the heart. We understand the special bond between pets and their families, and we strive to honour that connection through our art.


Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(216)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great artwork!

We were totally confident in their work, very attentive to our requirements and the proof of the picture is outstanding. This is going to make a great gift for our grand baby puppy😊

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

They have owed us (a church charity)…

They have owed us (a church charity) over £300 for a stall they had at our winter craft fair last November. They never paid their invoice and are now ignoring all communications which have been sent numerous times to 3 different email addresses we can find for them. At least it looks like they reply to these reviews so here's hoping they do before we consider legal action.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fun pet portrait

We came across Lucy Turner by chance whilst visiting a local garden centre. We were drawn to a wonderful display of high quality pet portraits in different settings. We liked the style and ordering there and then was easy. We emailed her a photo of our dog and chose the required canvas and within a couple of days we received a proof. We did ask for a couple of small changes and again a proof was sent for our approval within a day or two. We loved it and our canvas arrived within 48 hours. Great service, fabulous pet portrait and would recommend anyone who wants a fun portrait to look no further. Thank you Lucy.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Came across Turner & walker by chance ...

I came across Turner & walker by chance at our local garden centre and the art work made me stop in my tracks. I am so in love with my boy dressed as Tommy from peaky blinders. The detail is incredible even has his paw in his trouser pocket. The colouring of my boy is perfect and that is hard to do with his markings. I would highly recommend Turner & Walker as I am genuinely blown away.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Love the finished artwork

Love the finished artwork!
Such a clever use of the most appropriate picture - from the ones I sent - to match the chosen setting. Also brilliant blending of the images and lovely little touches like the appropriate paws. You could really believe my dog had posed for the picture

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, there was a couple of minor tweaks I requested which were sorted very quickly. Super happy with the finished result.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing portraits

I purchased to portraits one of a horse in Harry Potter outfit and one of Paddington for my dog, and I was blown away when they arrived. I saw this company at a show exhibition about a hour away from home while I was trying to find a birthday gift for my sister, and it was just meant to be. From ordering to delivery the whole experience can not be put at fault, I was kept update with how my orders was getting on and the whole team have been great. If you want a unique gift or even just for yourself like I did then I wouldn’t hesitate to recommend Turner&Walker to anyone. They even gave me a free wine stopper for my sister birthday. 1000% recommend!

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

“I initially gave this company a glowing review, but my experience has since been appalling. I ordered a print, which arrived crooked. When I complained, they asked me to send it back for correction, which I did. However, it was returned to me in an even worse state than before. After waiting over a week for a response, they blamed the postal service and refused to take responsibility, saying I’d have to pay postage to send it back again.

The packaging was unacceptable—just a plastic bag and a piece of cardboard—so it’s no surprise the item arrived damaged. As a customer, I shouldn’t have to pay extra to receive an item in the condition I paid for.

It feels like this company has taken my money and completely washed their hands of me. Now I’m stuck with a crooked print of my dog, and they clearly don’t care. Thankfully, I only paid half price for this at a Christmas fayre, but even that feels like too much. I wouldn’t recommend this company to anyone.”

January 7, 2025
Unprompted review
TURNER & WALKER UK PET PORTRAITS logo

Reply from TURNER & WALKER UK PET PORTRAITS

Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve been left dissatisfied with your order, and we’d like to clarify the situation.

When you initially raised the issue with your canvas block, we facilitated a free return and promptly corrected and resent the item to you at no extra cost. Following this, we believed the matter was resolved, as the canvas was shipped back in perfect condition from our side.

When you contacted us again regarding further concerns, we did ask you to cover the postage for any additional returns, as per our standard policy, which is outlined in our terms and conditions. While we understand this may be frustrating, we aim to be fair and consistent in applying this policy across all orders.

It’s also important to note that this issue is an incredibly rare occurrence for us—we’ve successfully fulfilled over 100,000 orders without similar problems arising. However, we are always looking to improve, and we will be reviewing our packaging to ensure the highest level of protection during transit.

If there is anything further you would like us to address, please feel free to email us

Rated 5 out of 5 stars

Great

Great customer service and the proof looks amazing

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect present

Really easy and streamline process to order. Lots of options to choose from so that you can find something that captures your dogs personality well. Quick process too so came in good time for Xmas

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure to deal with!

Absolute pleasure to deal with!
Really simple process to upload our pictures and excellent communication throughout.
We received our picture today and absolutely love it!
Can't wait to get it on the wall.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Turned out better then I ever could…

Turned out better then I ever could imagine it could be.

January 9, 2025
Unprompted review
TURNER & WALKER UK PET PORTRAITS logo

Reply from TURNER & WALKER UK PET PORTRAITS

Thank you for taking the time to leave a review Lewis, im so pleased you love your artwork!

Lucy x

Rated 5 out of 5 stars

Work of art

We met Lucy at Yorkshire wildlife park and when we saw the work she does, it was hard not to purchase something! She was really friendly and approachable, quick and easy process and we are super happy with the preview of our portrait! Can’t wait to receive it over the next few days 🤩

December 13, 2024
Unprompted review
TURNER & WALKER UK PET PORTRAITS logo

Reply from TURNER & WALKER UK PET PORTRAITS

Thank you so much for the lovely review! It was an absolute pleasure meeting you at the Yorkshire Wildlife Park. I’m delighted to hear how happy you are with the preview of your portrait, and I can’t wait for you to receive the finished piece. Thank you again for choosing us to capture your special memory!

Lucy x

Rated 5 out of 5 stars

Absolutely 5 star!

Absolutely 5 star!! I met this lovely lady and her art work at a Christmas market and I was blown away by her work. I couldn't resist ordering there and then! I've seen work similar but I love the quirky twists that turner and walker have and that makes them stand out from the rest! Amazing and I will definitely be recommending to anyone and everyone! Thank you 😊

December 14, 2024
Unprompted review
TURNER & WALKER UK PET PORTRAITS logo

Reply from TURNER & WALKER UK PET PORTRAITS

Hi Stacey,

Thank you so much for your wonderful feedback! I’m thrilled to hear that our quirky twist on pet portraits caught your eye at the Christmas market and that you decided to order right away. Your kind words and recommendation mean the world to us. I can’t wait to see what you think once you receive your finished artwork.

Thank you again for choosing Turner and Walker!

Lucy x

Rated 5 out of 5 stars

This is my 2nd Pet Portrait from Turner & Walker

This is my 2nd pet portrait, and I think this will be an annual occurrence. The choice of pictures available amazing (the hard part is choosing what style) Each time the process was super easy, I sent over a couple of pictures of the pooch over and then wait for the art work to be completed. When I purchased the voucher I was told it would be late January before it would be completed, however Lucy and team must not have slept as I've been sent my latest proof today to give the thumbs up. Just need to wait now for this years portrait to arrive. ❤ Thank you (❁´◡`❁)

January 7, 2025
Unprompted review
TURNER & WALKER UK PET PORTRAITS logo

Reply from TURNER & WALKER UK PET PORTRAITS

Hi Katie,

Thank you so much for sharing your lovely review! I’m thrilled you’re enjoying your second pet portrait with us, and it’s wonderful to hear that it’s now becoming an annual tradition. We do our very best to keep the process smooth and to offer lots of fun styles, so I’m pleased to know you found it easy to pick and have been happy with the results again.

Thank you for your continued support, and I’m so glad we could get your proof to you sooner than expected. We’re just as excited for you to see the final piece in person!

Lucy x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look