Scammers. Takes your money and then nothing. They do not reply mails. My order is still not delivered and I have asked them four times to cancel the order and refund my money. Absolutely no respons... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very correct and friendly staff, they accepted the Davinci vaporizer for warranty, and I paid extra for the newer version. Everything was handled professionally and honestly. I bought the vaporizer ye... See more
I’ve made several purchases from Tvape and have always been happy with the experience. They have a great selection of hardware and accessories, with pretty much everything you could need at fair and r... See more
Ahmed K, from Tvape, saved the day! It was very important for me to get express delivery to Croatia, which was mission impossible with everyone else. Ahmed K was patient, kind, helpful wit... See more
Company details
Der TVape Vorteil: Auswahl, Support und Qualität
Written by the company
- Bei TVape machen wir es einfach, den perfekten Vaporizer zu finden – mit einer großen Auswahl an Geräten aller führenden Marken: Zeus, Puffco, Utillian, Tronian, PAX und mehr. Egal, ob Sie gerade erst anfangen oder ein erfahrener Enthusiast sind, unser Team steht Ihnen vor, während und nach Ihrem Kauf zur Seite, um Ihnen bei der Wahl des richtigen Geräts und Zubehörs zu helfen. Wir unterstützen jedes Produkt mit unkomplizierten Rückgaben, verlässlichen Garantien und reaktionsschnellem technischen Support, damit Sie mit Vertrauen einkaufen können. Unsere wettbewerbsfähigen Preise, Preisgarantie und unser Engagement für Qualität machen TVape zur Anlaufstelle für hochwertigen Vaporizer-Hardware. TVape – Premium-Hardware, vertrauenswürdige Marken, fachkundige Beratung und ein auf Sie zugeschnittenes Erlebnis.
Contact info
Esperantostraße 8B, 70197 , Stuttgart, Germany
- +49 (0)711 38934024
- cs@tvape.de
- www.tvape.de
4.5
Excellent
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
I had the pleasure of being assisted by Ahmed, and I can't praise him enough! From the very beginning, he was professional, patient, and incredibly knowledgeable. It’s rare to find someone so dedicated to delivering outstanding customer support. Ahmed turned what could have been a frustrating experience into a smooth and reassuring one. Give this man a raise he’s a true asset to the team!
April 24, 2025
Unprompted review
Excellent customer service from Ahmed at TVape/ Thermodyne Systems. 🙏 ❤️ 😍 🤩
Excellent customer service from Ahmed at TVape/ Thermodyne Systems. They reply to their emails within 24 hours and they’re extremely friendly and helpful. 🙏 ❤️ 🤩 😍
I really like my Zeus Bolt XL Grinder from TVape and if there are any issues with it then TVape will send me a brand new Grinder free of charge due to its lifetime warranty which I really appreciate. Thank you so much Ahmed and TVape you’re the best 🙏 😊 ❤️ 😍
April 25, 2025
Unprompted review
Impressive Service: Quick Resolution and Respectful Treatment
Despite needing a replacement for my pipe, I still have a very positive impression of both the device and the company. They handled my warranty issue quickly and respectfully, making the entire process smooth and convenient. I’m sure I’ll be able to enjoy my new pipe soon, and I can definitely recommend this shop. I would also be happy to purchase from them again in the future.
March 1, 2025
Unprompted review
Fast Delivery (2days in Germany)
Fast Delivery (2days in Germany), Chat Support was good as well. Support via Email was fast an uncomplicated - thx Ahmed Khaled. Def. recommend
February 28, 2025
Unprompted review
Excellent customer service
Excellent customer service.
I was in contact with Lisa beacause of a failure of my Utillian 723 and it was immediately taken care of. I already have a new one that was sent to me free of charge! Thank you.
February 15, 2025
Unprompted review
I have bought the Zeus Ion
I have bought the Zeus Ion
Its a super nice little device! Auper happy with it
Sadly i had some issues… Lisa of the Customer Support turned the whole situation and in just one day the whole thing is now basically solved!
Woow, I would say thats one of the best customer service experiences ive had in my life
December 28, 2024
Unprompted review
Excellent and very kind service!
Mr. Ahmed Khaled gave me great support, was very fast, kind and helpfull. One of the best services I have had so far!
Big thanks and compliments for the good and fast solution!
August 15, 2024
Unprompted review
Top assistance from Ahmed
Top assistance from Ahmed. Very professional outfit.
July 12, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.