TVreus Reviews 

Very speedy delivery! Ordered at 11pm, delivered the following morning at 11am!

It was a great pleasure buying a TV with TVreys. I bought the TV on Friday and it arrived just on time for the snowstorm.

Many thanks!
Victor

I bought a TV on TV reus on 23/11 and since then I still haven't received anything. I have contacted the company by e-mail many times and I have only received one reply telling me that the television would be delivered to me on 07/12. But still nothing... since then I have not received a single reply from the company.
I confess that I don't know what to do anymore. I have the impression that they have simply stolen my money.

Mooie aanbiedingen en supersnelle levering!!
Keep up the good work guys.

I'll start off by saying, do NOT believe the ratings. The 5 star reviews are fake written by new accounts (likely by staff and owners).

This has been one the WORST shopping experiences I've had in a long time.

[20-Nov] ordered a tv from them and arranged delivery over email for 2-Dec. At this stage they were still replying to emails and very friendly.

[2-Dec] No TV arrived without any communication why. I emailed them stating that no delivery was made and I will call them.

[3-Dec] After no communication was received by I decided to call. {note the phone lines are extremely "busy" and you can expect to hold anything from 10 - 30 minutes}. I spoke to an employee telling me he will send this to the delivery person yo follow up and phone me back within one hour. Three hours later I did not receive any call. I phoned again, this time speaking to a different employee, telling me that my reserved unit was SOLD TO ANOTHER client and they will ship a new TV to me with the incoming stock.

[4-Dec] I decided to cancel my order and request a refund. Phoned them at 11:00 and spoke to a man who would not give me his name. He confirmed the order was cancelled and that I will receive a credit memo within an hour and refund within two days.

Later that afternoon when no credit memo was received I phoned again, this time speaking to a different employee. He confirmed the order was indeed NOT yet cancelled and he would do it with the same story - credit memo and refund. Nothing came of this

[9-Dec] With no credit memo or refund in my bank account I phoned again in the morning and the same thing happened. When I did not receive any confirmation of cancellation by 2pm I had to phone again. This time I received my first cancellation notice. FOUR CALLS LATER WITH THE SAME REQUEST!!!

[15-Dec] At the time of writing this, no credit memo has been received and no refund either. Between 10th and 15th I've phoned another 4 times, each time getting told the credit memo and refund will be processed and paid within 2 days. I have also sent several emails with no response.

Next step will be opening a civil lawsuit against TVReus. I am tired of waiting to get my money back.

Final word of advice: DO NOT BUY HERE!

Ordered a TV on 27th nov promising a 1-2 day delivery on website. Called multiple times, everyday they promise next day delivery still no TV. Finally 3 weeks and no TV, out of stock due to corona etc blah blah. Atleast they gave the refund back.

Don't spoil your black friday, buy from a trusted seller. Zero stars for tvreus, worst website to order a tv from.

The first order was cancelled because I made the crime to pay with my Swedish bank card. Wait 2 days and 1 cancellation comes. I order again, bank transfer this time. The money arrive next day. First email, I receive that they haven't received the money. Second day the same. Third day, I ask for a cancellation-no response. Reminder email, response after hours: yes we received the payment, but the tv is not in stock..

THe product works fine, but the service is HORRENDOUS. They sold a product that is not intended for the Dutch market, but then lie about it. There is no serial number nor stickers on the box, and they ignore questions on where the sticker is.
They answer rudely, or ignore questions, in their customer service.

Customer service = 1 out of 10.

Sneaky, dishonest and disrespectful.
A perfect company to avoid :)

Fantastic from start to finish. Perfect experience.

Very good service, very helpful and prompt chat with an expert when finetunning the TV to be ordered. TV delivered on time and we already enjoy the great picture and other qualities of the new TV.

Product as described, competitive price, friendly customer service and speedy delivery. Very happy!

Excellent competitive price and very good service. I recently bought an OLED TV set. The full package was delivered in less than 48 hours, during the week-end, with the driver calling me 1 hour beforehand to make sure someone is home to receive the box. I placed the order from Belgium.

I ordered a TV SAMSUNG 950TS 5699 Euros from TV reus on the 14th of September 2020
it was not in stock - my first mistake should have checked! After many emails and online chats, I realized the TV was never going to arrive !
At the beginning of October, I agreed that the order should be canceled and they should issue a refund
Again many email and chat exchanges stating i would receive my refund soon... This Friday ... next Friday ... now the latest ...should be on your account in 3 days -no proof of payment from them - I still have not received my refund. I think they have finally agreed to cancel the order today............................................. let us pray that they are as good as their word and the refund payment is issued
they do communicate but its a lengthy process
I am willing to adapt this review if I receive my refund

As promised updated story
after promised payment suddenly i received the tv 06th November but...... after i set it up i realised there was a 1cm black line running down left side of the screen imagine my disappointment the TV was brand new sealed so i dont think i could blame TV reus i gave them the benefit of the doubt .... i contacted tvreus they said they would order a replacement due on the 25th November but i did not want to wait
i resolved to contact SAMSUNG they were excellent and sent an engineer yesterday and he replaced the screen so tv now working correctly i am sure TVreus would have provided a replacement - they always replied to all my emails so in the end i have a great TV and Samsung do honour the warranty even if only a few days old - remember check if in stock before ordering
TV reus rang me today to check that tv was ok

Delivery next day for TV, best price I could find. Very satisfied with service and TV so far.

I ordered a LG C9 PLA 65 inch television in June 2020, and after 3+ months still not received it. Not only didn't I receive it, they never communicated, they never replied me really back when I asked them to up until I almost forced them. And on their website it constantly says the TV is available within 5-10 days.

I never had to wait this long ever on anything. And they may have had problems getting the television, but it's about how things have went, and how they dealt with it. Even after 3+ months they gave me no outlook on the situation. Well whatever then. I highly recommend buying TV's elsewhere.

Bought Samsung UHD 4K TV from TVreus.
I was surprised that TV was delivered next day (1day)!
All other online sellers were delivering in 2-5 working days.
Also after lot of research found that the price was the cheapest on TVReus.
Item was perfect in the new packing with box and invoice.
Highly recommend to buy from TVreus.

Got my TV next day after purchase. All good, no issues at all!

Ordered on Sunday afternoon once found by Web search, received on Monday afternoon - all works fine, prefectly done!