TVreus Reviews 

I bought a 4K Samsung tv around 8 months ago. Quick delivery and excellent product quality.

I see that everybody is complaining about the communication with TVReus. For me this was not the case. Of course I did not even try to call them after reading the reviews. However they were quite responsive via email.
My problem is that after almost 2 weeks from the date (1 December) in which I ordered an LG OLED, I was announced that LG apparently has stopped production on those TVs (due to some sort of technical issue) and they will only be able to send them to TVReus in January.
The timeline of events:
1 December order made (advertised on the website that the product is available and is shipped in Belgium in 2 days).
4 December - I get mail from TVReus that there is a delay and LG will inform them in the next days about the date when they can provide the TVs.
7 December - After sending an email I am informed that product will be delivered on 12 December (as they did get some sort of confirmation from LG)
12 December - I am informed that LG has some sort of technical problems and they stopped production on that specific TV until January.I am being proposed alternative OLE, but I refuse and request immediate refund. I also order the same TV from a different Belgian supplier which is delivered the next day.
15 December I get a credit note with my refund
17 December - the refund is received on my account
I do not believe their explanations and I think that they have a serious issue with their website which is not updated and advertises delivery times of 1-2 days for products which are not even in stock. I can't complain too much about the customer service, but then again I interacted with it just via email. I did not even try to call them.
At least I was refunded, but I am sure that I will never order from them again.

Probably the worst service I have ever experienced. TV was not delivered as promised and no response to emails, Facebook or Twitter for days. Genuinely believed they'd stolen my money. Finally got through by phone after literally hours in the queue to get more empty promises that never happened. I did finally get my TV but a horrible experience. Never again.

Customer service is not reachable. Sometimes the line is disconnected, sometime it says it will connect with an employee but it takes forever and then the line is disconnected, and other times it says that there are 19 (or 30 or whatever) people waiting and the waiting time is expected to be 47min or another extremely long time that nobody will wait for. The funny thing is that these 19 people were waiting 2min after the customer service lines were open. So the whole customer service appears to be one big scam.
Probably an ok website is you receive a good product or nothing breaks, but if you have a problem, do not expect them to fix it.
Easy to promise 3 years guarantee if they don't reply.

Ordered a TV with next day delivery promised. Took the day off to receive the shipment. On the day itself they inform me that the delivery will be delayed without giving an updated delivery date. Calling the support line was useless as well since the waiting time was 31 minutes. Unsatisfying service. How do you expect customer to trust other things you state on your website like the 3 year guarantee?

I have received the TV in good condition. Though I received it two days late, I am happy with my purchase. I recommend people to check out TVReus.

some time ago my fiance ordered a tv from this store. the next day we received a message that this TV is not available. We can't get our money back since then! No one replies to e-mails and someone is still trying to get rid of me in the chat that they are sending money. It gives them a chance until Monday, if I don't do it as I wrote them, i.e. I report this company to my bank, the police and the Consumer Ombudsman. Maybe there are more cheated people here who would like to report it together? It can't be that someone is holding our money.

Within 24 hours of ordering the television we received it. And on a Sunday.
Installed the TV the same evening and unfortunately found that the TV was slightly defective. There were random bright green pixels lighting up at random times particularly along one vertical column of the screen. Clearly, this was a manufacturing defect.
We contacted TV Reus on Monday morning. After some short discussion and description of what the problem was they offered to exchange it asap.
The new TV was delivered late in the evening on the Tuesday around 9 pm. The driver offered to help set it up but we declined saying that it wasn't necessary. We set the new TV up in 20 minutes and it works perfectly.
Very Happy with the customer service and positive attitude shown by staff at TV Reus.
Keep up the good work guys!

Do not try to buy Samsung TV from this website.
The TV's they sell are not supposed to be in this country, they sold me a Tv that was meant to be in Hungary with a serial code "WXXH" (H stands for Hungary)
I ordered a Samsung 65 7 series paid 750€ and it was delivered.
When I powered up the Tv I immediately noticed that the corners of the display were foggy.. due to poor assembly I guess.

I called Tv Reus for solution and they ask me to call official Samsung repair service for the tv to be fixed...( In less than 24 hours on a brand new tv they ask me to call someone to come and fix it.... I mean what the hell 🤔🤨
SO I called Samsung and they asked me to read the serial number of the tv and then we discovered that the tv is made and set up for HUNGARIAN market not for NETHERLANDS . Then I was advised to return the TV in order to avoid future problem.
When I called back TV Reus they said is ok to return it, BUT I had to pay 40€ for return costs...

There you go, don't buy from this scammers.

Attractive price and fast delivery, to recommend

My name is Virginia, and I ordered a Samsung tv on 6 October 2019, and after 4 days not delivered I’ve called them and told me that the amount was not charged, while I received through mail a confirmation of the purchase with a order number(bestelling nummer).
In meanwhile I check my bank account and the amount is blocked, and my bank can not release them because they need a confirmation from Tv Reus that they didn’t withdraw the amount and will not do it for the next 30 days.
They don’t reply my mails, messages, they don’t pick up calls, and let you hang on the phone so they can charge you (16minutes it cost me 5,80€)
What a mess, just for ordering a tv !!

The speed of shipping was amazing. I ordered my TV at 23.30 and it came to my doorstep at 10.00 in the morning next day.

If it were possible to give this company 0 stars I would. I have been waiting for my television since November 24th and there has been a never ending assortment of excuses. They pass the blame off on Post NL, make you wait for an hour to reach them by telephone, promise to deliver the television directly from their own drivers only for this to not be true. This company has no understanding of customer service or customer satisfaction and they seem to not care about their reputations. They specialize in lies and/or incompetence. If I could prevent even one person from doing business with this company I could take some measure of satisfaction. If they were unprepared to properly deal with Black Friday then then should have closed up their site until the date passed.

Ordered TV on Friday at 10PM and had it in my house on Saturday at 7PM.

Good prices but they state on the website "order today - deliver tommorrow" but it will take 1 week because it was a hectic day, i can understand that but remove that from your website when its hectic to avoid false illusions...

Super bad client service. Promissed to contact me 1 hour in advance, contact me 11 minutes before arrival, I told them I had a 25 minute drive todo. Very rude driver told me he didn't have time to wait. Contact customer support to ask when I would get a new delivery, they said they couldnt tell because it was busy and just shut down the chat. Will never order here again. They also refused to give me an invoice tax free since it was ordered on a belgium company.

good product and a amazing seler thx a lot