First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more
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Review summary
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First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more
I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more
Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more
Company details
Information provided by various external sources
Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.
Contact info
United Kingdom
- www.twickets.live
4.8
Excellent
8K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Very slick platform
Very slick platform, simple, transparent and a great alternative to the grabbing tout sites...you know who I mean.
March 26, 2026
Unprompted review
Very easy to process and sell
Very easy to process and sell - we sold on 2 x tickets that we couldn’t go to due to a wedding. The fact we sold these made it a very stress free experience. Its good that we got the full face value as well of course.
March 24, 2026
Unprompted review
Easy to list
Easy to list, tickets sold in a day. Just waiting for the gig to be over and get the money but so far so good!
March 24, 2026
Unprompted review
Really easy great seats easy transaction
Really easy great seats easy transaction
March 27, 2026
Unprompted review
Twickets is a wonderful and safe way…
Twickets is a wonderful and safe way for fans to get a chance to purchasing tickets for shows that have sold out. And at the same time it gives fans a safe place to sell them as well. Without rip off prices! It's also easy to sell and buy on their site...
Long live Twickets :-)
March 27, 2026
Unprompted review
Purchasing tickets was very…
Purchasing tickets was very straightforward, excellent site.
March 25, 2026
Unprompted review
A really easy way to sell spare tickets
March 24, 2026
Unprompted review
It couldn't have been easier
It couldn't have been easier. Gig was sold out, went on Twickets and there were 2 tickets there. All transfered within minutes. Great service when it works like that.
March 21, 2026
Unprompted review
Just brilliant
Just brilliant. I was able to sell tickets to a show I could no longer make, really easily. Have recommended to friends.
March 24, 2026
Unprompted review
Terrible customer service
Terrible customer service. Rude unprofessional and accusatory for no good reason. Literally just trying to put an otherwise wasted ticket to use and getting spoken to like some kind of minor criminal. Idiots
March 26, 2026
Unprompted review
Reply from Twickets
Hi,
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
We take customer service very seriously, and what you’ve described doesn’t reflect the standard we aim to provide. We’ve made efforts to locate your ticket and review the interaction, but unfortunately, we’ve been unable to find any record based on the information available.
We’d genuinely like to look into this further and understand what may have happened. If you’re willing, please respond to our request through Trustpilot for more details such as the email address used or any ticket reference number and we’ll investigate this as a priority.
We’re committed to resolving concerns wherever possible and improving our service, so we’d really appreciate the opportunity to assist.
Kind regards,
The Twickets Team
Really quick and easy
March 24, 2026
Unprompted review
Prompt and helpful responses every step…
Prompt and helpful responses every step of the way.
March 27, 2026
Unprompted review
A quick, safe and easy process!
The whole process of obtaining tickets was completed safely and easily within a few minutes.
March 26, 2026
Unprompted review
Simple efficient process
Simple efficient process , definitely recommend . Easy to communicate with the buyer and I can't fault it.
March 22, 2026
Unprompted review
Great service
Great service. Easy, intuitive and great way for tickets to stay with fans - rather than fall to touts! Love it.
March 26, 2026
Unprompted review
Simple and straightforward
The experience was simple and straight forward. I'd got my tickets within a few hours of the sale.
A great way to buy tickets with confidence
March 23, 2026
Unprompted review
Fantastic easy communication and…
Fantastic easy communication and tickets sorted within a day
Perfection
March 26, 2026
Unprompted review
Good communication from all parties.
March 25, 2026
Unprompted review
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