First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more
I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more
Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more
Company details
Information provided by various external sources
Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.
Contact info
United Kingdom
- www.twickets.live
4.8
Excellent
8K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great site
It’s the first time I’ve used the site, very easy, quick and safe to use will definitely use again
April 10, 2026
Unprompted review
Great simple process
Great process to legitimately sell tickets where unable to attend
All worked smoothly
March 31, 2026
Unprompted review
First time - impressed
Took a couple of goes to uplaod my tickets but then all good. Very rapid sale and prompt payment.
April 10, 2026
Unprompted review
Easy transaction
Easy transaction, even if the fees are a little pricey. Also I haven’t received my tickets yet, so I am relying on the owners forwarding them when they receive them.
April 9, 2026
Unprompted review
The perfect place to re-sell tickets if…
The perfect place to re-sell tickets if unable to attend an event.
April 10, 2026
Unprompted review
Easy buying resale tickets
Easy buying resale tickets, no rip offs and reliable experience
April 10, 2026
Unprompted review
Spinning captcha grrrr
So annoying you click on it when tickets become available but the captcha is already spinning so you have to wait until it stops before you can click by then tickets are gone it’s been happening for since January ! Unless someone has a way around it.
————
You say that but my point is why is it ALREADY spinning u then have to wait for it to stop before u can press it its dosent need to be doing that urs is the only one that does this.
January 24, 2026
Unprompted review
Reply from Twickets
Hi Mell,
Thanks for your feedback — we’re really sorry to hear how frustrating this experience has been, especially when you’re trying to secure tickets quickly.
We understand how the spinning captcha can feel like it’s slowing things down at a critical moment. It’s part of a wider set of security checks designed to protect users and ensure fair access, and it’s applied consistently across all accounts. That said, we appreciate how this can be frustrating in high-demand situations.
For popular or sold-out events, there can be thousands of people trying to secure the same tickets as soon as they become available, which means they can be snapped up very quickly.
We’d definitely encourage you to keep trying — availability can change frequently, and more tickets often appear closer to the event date.
Thanks again for taking the time to share your experience.
Kind regards,
The Twickets Team
A quick and easy process
A quick and easy process. Very happy to get the tickets and more importantly the gig was great too.
April 7, 2026
Unprompted review
Easy to use
A quick alert on available tickets for rugby - paid for tickets, communicated with seller and had received tickets within 5 mins
April 8, 2026
Unprompted review
I have bought and sold amazing safe…
I have bought and sold amazing safe size always my app I go too.
April 9, 2026
Unprompted review
James at the Hydro Glasgow
Everything worked smoothly, from dealing with Twickets to getting my tickets through Ticketmaster
April 8, 2026
Unprompted review
Quick sale of a pair of tickets that we…
Quick sale of a pair of tickets that we can't use. And now the money will be sent direct to my account rather than after a Paypal deduction has been made, as previously was the case.
April 6, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.