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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly experience, making it easy to buy and sell tickets. Many appreciate the fair pricing, often at face value or less, and the quick, smooth transaction process. People frequently highlight the efficiency of the service, noting how quickly tickets are sold or transferred, and the reliability of the platform for securing tickets to sold-out events. However, some customers encountered difficulties with the listing process, finding it confusing or time-consuming to upload tickets. A few users also reported issues with the website's functionality when trying to purchase tickets for popular events, experiencing captchas or spinning icons that caused them to miss out on available tickets.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy, simple, and... See more

Website

Consumers generally express satisfaction with the website, highlighting its ease of use for both buying and... See more

Order

Users describe positive interactions with order. Many customers found the process of buying and selling... See more

Price

Customers consistently note positive experiences with price. Many reviewers appreciate the fair and... See more

Service

Customers had positive experiences with service. Many reviewers found the service efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user - found the link on Liverpool Empire after tickets were sold out and ended up finding sold out concert tickets last minute. Would defo use the site as it's no like others, which allow... See more

Rated 5 out of 5 stars

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied prompt... See more

Rated 5 out of 5 stars

I invested in Twickets many years ago when they launched, primarily as an advocate against the people who buy tickets with no intention of going but just to sell their tickets at vastly inflated fees.... See more

Rated 5 out of 5 stars

Had one false start with a seller wanting me to log in to their account but Customer Services agreed this wasn't ideal and refunded within a few days. Made a second purchase to the same event and al... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I must admit I was quite dubious about…

I must admit I was quite dubious about using the App to get a ticket to see Gorillaz but I really shouldn't have worried at all. Everything went through fine & received the ticket transfer within about 30 minutes. Could not have gone any better - very happy!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to list tickets

Easy to list tickets. Sold immediately. Money came through straight away. I had a query which twickets were quick to resolve and gave reassurance needed. Only thing that could be better is if you could list tickets that aren't in hand yet. For less popular events if you can't list until you have received the tickets sometimes this will only give you a day or two by which time can be too late for anyone looking to purchase.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

First time using Twickets

Eventually able to get tickets for a sold out show at face value price
Will definitely use again - although it was fastest finger first to be able to get them!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy process

First time of using but hugely impressed at speed of process. Had to contact twickets for help in uploading tickets as the email address was very confusing and didnt work for me. They replied promptly offering support.
Tickets sold within minutes of being listed, now just waiting on payment so hoping that goes as smoothly as everything else has done.
It would be much easier in future if an email address worked to forward tickets etc as having to convert to pdf files was difficult for me.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

Sale of my tickets was straightforward…

Sale of my tickets was straightforward once they were listed. Listing was more tricky than expected even for a well known event - I had to go through the process several times and delete my listing before getting it set up.

March 29, 2026
Unprompted review

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