There was a very long wait for my order - 4 weeks - and then the cardigan is acrylic and not the organic cotton it promised. Returns are not free and sound very complicated - return address is not giv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute superstars! I ordered two small concrete pumpkins. The order was not in the system but the PayPal payment went through. Luke immediately solved this matter and created an order and the items... See more
Company replied
Lovely item and excellent service from Twigghome. Fast, efficient processing of order and I would be very happy to buy from them again. Only downside was DHL failed to deliver on two occasions, fin... See more
Excellent company to shop with. Not only is there are refreshingly different range of fabulous items, but the prices are extremely reasonable too. The website is very easy to use, and my goods were... See more
Company replied
Company details
Written by the company
"Twigg Home was born out of a love for the outdoors and clean Scandinavian living. Bringing fashion and lifestyle together Twigg Home is a place to soak yourself in life's simple pleasures with selected products for Home and Garden, Food and Drink and Fashion/Accessories. #twigghome"
Contact info
Unit 3 Mercia Marina, De56 6DW, Derbyshire, United Kingdom
- 01283704008
- info@twigghome.co.uk
- www.twigghome.co.uk
4.0
Great
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found this company online and found an…
Found this company online and found an item I had been looking for . It was excellent ... very well packaged and super fast delivery ! I wont hesitate to buy again from this lovely shop
April 30, 2021
Unprompted review
Fab shop
Great customer service, fast despatch of items and everything was well packaged and as it should be.
April 28, 2021
Great products and products at Twigg
As always, great product and great customer service! The planter I order was great and was delivered very quickly. Thank you!
April 27, 2021
It was exactly as expected and…
It was exactly as expected and delivered really quickly. I am really pleased with it but I want to use in doors for faux hanging plants so not great for real plants In doors as it has a hole in the bottom of the pot end where water can run out also a little difficult to get plants in as the bars are rigid and quite close together you have to squeeze them through...but it will look lovely once I navigate around it.
April 17, 2021
Reply from Twigg Home
Hi Wendy
We are really happy you like your purchase. Just a handy tip , the cage top screws off via the screws at the sides to make it easy to get plants in and out.
Thanks for purchasing from us
:)
5* Seller.🤗
5* Seller.🤗
I bought some things for my garden,online. I experienced no problems at all.
I was informed via email of my purchase and delivery.
Excellent service.
April 2, 2021
Beautiful dress
Beautiful dress. Hassle free return, refund and re order system. Excellent service
March 26, 2021
Unprompted review
Such a lovely shop
Such a lovely shop. Fabulous friendly staff too. Fantastic service during lockdown. Can’t fault it. Just support your local businesses where possible ☺️
March 6, 2021
After a lost order
After a lost order, Sophia dealt with the matter & within 48hrs a new parcel was sent to me. Excellent service & mannerism.
Thank you Sophia!
March 3, 2021
Very happy with my purchase
Very happy with my purchase. Excellent quality and reasonably priced.
February 28, 2021
Excellent speedy service
Excellent speedy service, great value and lovely extra large lantern. Many thanks.
February 24, 2021
It's a gorgeous looking rustic candle
It's a gorgeous looking rustic candle! It's the perfect shade of colour I've been searching for. It looks wonderful on the walnut candle plate I bought to go with it. The sellers provided great customer care and the candle was packed in recyclable packaging and the delivery was fast. Very happy with this purchase.
February 7, 2021
Perfect candles
Love them ! Such a fast delivery too! Will definitely order from Twigg again.
February 7, 2021
Excellent item real quality
February 5, 2021
Previously I had the scented body…
Previously I had the scented body lotion which I loved. I don't know why I selected the fragrance free one this time. I have a keen sense of smell and the fragrance free smells like wall paint.... So it's not the pleasure to use that the fragranced variety was. I think I probably did the order quickly and meant to get the scented one.
January 29, 2021
Reply from Twigg Home
Hi Debbie
Firstly we are really sorry you were not happy with the product you ordered. If you had contacted us via email we could have swapped this for you for the scented lotion. Sometimes we all order in a hurry and accidently order something we didn't mean to.
We hope you enjoyed your free candle that we added in your order
If you would like to contact us to discuss a replacement please contact us on info@twigghome.co.uk
Many Thanks
Sophia
Team Twigg
Reply from Twigg Home
Hi Louise
Thank you for your review much appreciated
Thanks
Sophia
Team Twigg
Beautiful wood shelf
Beautiful wood shelf ! Very prompt delivery. First time I use the website and very pleased. Thank you very much!
January 15, 2021
Reply from Twigg Home
Hi Soumy
Thank you for the review , these shelves are so handy we do have them in different sizes too. Its so cool that they have been repurposed and now have a new lease of life!
Thanks
Sophia
Team Twigg
Reply from Twigg Home
Hi Julie
Thank you for your review much appreciated
Sophia
Team Twigg
Love the items and thanks for all your…
Love the items and thanks for all your help, will definitely be buying again!
January 9, 2021
Excellent company
Excellent website, brilliant customer service, items delivered quickly with no issues at all. Lovely quality products, would highly recommend
January 5, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.