There was a very long wait for my order - 4 weeks - and then the cardigan is acrylic and not the organic cotton it promised. Returns are not free and sound very complicated - return address is not giv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute superstars! I ordered two small concrete pumpkins. The order was not in the system but the PayPal payment went through. Luke immediately solved this matter and created an order and the items... See more
Company replied
Lovely item and excellent service from Twigghome. Fast, efficient processing of order and I would be very happy to buy from them again. Only downside was DHL failed to deliver on two occasions, fin... See more
Excellent company to shop with. Not only is there are refreshingly different range of fabulous items, but the prices are extremely reasonable too. The website is very easy to use, and my goods were... See more
Company replied
Company details
Written by the company
"Twigg Home was born out of a love for the outdoors and clean Scandinavian living. Bringing fashion and lifestyle together Twigg Home is a place to soak yourself in life's simple pleasures with selected products for Home and Garden, Food and Drink and Fashion/Accessories. #twigghome"
Contact info
Unit 3 Mercia Marina, De56 6DW, Derbyshire, United Kingdom
- 01283704008
- info@twigghome.co.uk
- www.twigghome.co.uk
4.0
Great
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely products
Lovely products - fast delivery - excellent customer service - would recommend
November 14, 2020
Reply from Twigg Home
Thank you Audrey , we hope you shop with us again :)
Sophia
Team Twigg
First time buying from Twigg
First time buying from Twigg. Follow up email from Luke which was nice and trust that if there were any issues then customer service will also be excellent.
November 9, 2020
Reply from Twigg Home
Thank you Cat we are always available to answer your questions or queries regarding your order and we try our best to make our customers happy.
Thanks
Sophia
Team Twigg
Excellent service from extremely…
Excellent service from extremely helpful staff. Will definitely recommend to friends and look forward to visiting their shop.
November 7, 2020
Reply from Twigg Home
Thank you Jane , we look forward to seeing you in store :)
Thanks
Sophia
Team Twigg
The parcel arrived on time
The parcel arrived on time. The Christmas cards were beautiful, good quality and the hair band was lovely, excellent service.
November 5, 2020
Reply from Twigg Home
Thank you Mrs Stevens , the packs of cards are great as they are just a little bit unique so they really stand out when sending to friends and family
Thanks
Sophia
Team Twigg
Love the different and unusual items…
Love the different and unusual items for sale and the fact you can shop online. My order arrived very quickly, well packaged and well pleased with the goods. Correspondence and easy ordering made for a pleasant experience. 5 Stars and very happy to recommend.
November 5, 2020
Reply from Twigg Home
Thank you Janet , we like to give good customer service from purchase to after sale , makes all the difference when buying online :)
Thanks
Sophia
Team Twigg
Great customer service
Great customer service. Products delivered on time and well packaged to avoid damage.
November 3, 2020
Great customer service and quick…
Great customer service and quick delivery! Pumpkins were amazing!
November 1, 2020
Reply from Twigg Home
Thank you Carrie really means a lot! the pumpkins are one of our best sellers I have several now all over the house :)
Thanks
Sophia
Team Twigg
I've been reminded to review my order
I've been reminded to review my order. I have only received half of it so being reminded to review it is silly.
October 31, 2020
Reply from Twigg Home
Hi There
Apologies for this, unfortunately trust pilot review emails are automatically sent. We have contacted you directly through our site in regards to your order which should be soon on its way to you.
Thanks
Sophia
Team Twigg
Purchased to small Buddha’s for my Herbs.
Purchased to small Buddha’s for my herbs. They look Great. Fast Cheap Delivery!
October 30, 2020
Great service and packed really well.
October 25, 2020
Great service, product and delivery
Extremely smooth ordering service. Delivery was completed within a few days and the product purchased was of an excellent quality. Really happy and would use Twigghome again!
October 23, 2020
Reply from Twigg Home
Thank you Miss Williams we really appreciate the review and we hope you shop with us again :)
Sophia & Luke
Luke and all the guys at Twigg home are…
Luke and all the guys at Twigg home are amazing! So professional, friendly and so accommodating! And the big plus is their stock and taste is fantastic! Thank you for all my lovely wee bits over the months! Take care! Stay safe!
October 21, 2020
Reply from Twigg Home
Hi Tracy , Thank you so much for the review , we really appreciate you as a customer and we hope we keep giving you lots of lovely products to look at.
Luke & Sophia
Friendly helpful company
Friendly helpful company, good quality item's, arrived quickly.
October 21, 2020
Reply from Twigg Home
Hi Aerin , Thank you for your 5* Review we hope you enjoy your items and shop with us again soon :)
Thanks
Sophia & Luke
Excellent company to shop with
Excellent company to shop with. Not only is there are refreshingly different range of fabulous items, but the prices are extremely reasonable too. The website is very easy to use, and my goods were dispatched promptly and were very well wrapped. I was very impressed with the quality of my items when they arrived, and found them to be even better than expected.
The customer care offered throughout and after my interaction with Twigg Home is exemplary. I will definitely but from them again and I'll happily recommend Twigg to my friends and family.
October 21, 2020
Reply from Twigg Home
Hi Mrs Williams , Thank you so much for this amazing review it really makes a different to our small business and we hope to always provide the customer service level that is excellent to all of our customers.
Hope you enjoy your purchases
Thanks
Sophia & Luke
Beautiful products
Beautiful products, speedy delivery.
Excellent customer service. Cannot recommend them enough.
October 19, 2020
Reply from Twigg Home
Hi Trish , Thank you for your brilliant review we hope you love your items and enjoy shopping with us again
Thanks
Sophia & Luke
Great selection of items and efficient…
Great selection of items and efficient and friendly service .
October 14, 2020
Reply from Twigg Home
Hi Vikki , Thank you for your fab review it really makes the difference to our small business and we hope you love all of your items purchased we have lots more coming in soon
Thanks
Sophia & Luke
Beautiful product
Beautiful product. . Friendly communication from the company. Very efficient.
October 14, 2020
Reply from Twigg Home
Thank you for your review and we hope you shop with us again soon Team Twigg x
Absolute superstars
Absolute superstars! I ordered two small concrete pumpkins. The order was not in the system but the PayPal payment went through. Luke immediately solved this matter and created an order and the items came within 2 days. Can highly recommend. Customer service second to none. Items really nice. Shipping quick! Thanks!
October 14, 2020
Reply from Twigg Home
Thank you for your review and we hope you shop with us again soon Team Twigg x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.