Purchased an item, which turned out faulty, a quick WhatsApp communication and a return form sent to me, a recommendation from themselves for a replacement item sent out and received it within 36... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... See more
Really impressed with their service and arrived in good time. I had a little problem (with my brain function) and contacted them with their wattsapp and the guy was brilliant and really helpful.
They are located in the UK and I am in the USA and my order from Two Wheel Empire arrived before several local purchases I had made. Communication was excellent from beginning to end. Thank you for th... See more
Company details
Written by the company
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Contact info
166, College Road, HA11BH, HARROW, United Kingdom
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4.4
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
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Amazing
Amazing perfect place to buy your e bike tuner kits also they are very happy to help resolve any issues you have will definitely buy from them in the future 😀
June 18, 2024
Unprompted review
Still didin’t get a product.
May 28, 2024
Reply from Two Wheels Empire
Dear Marko,
It is sad to see such a low review after you agreed to wait for the restock. We value open communication and customer satisfaction, and we are here to assist you with any further concerns.
Your order was indeed delayed due to unforeseen challenges with restocking our warehouse. We communicated this via email the day after your order was received, explaining the situation and seeking your permission to dispatch once we restocked. As we did receive your confirmation in reply, we shipped your order immediately upon receiving the supplies.
We apologize for the delay. We understand your frustration and sincerely regret any inconvenience caused...
Two Wheels Empire
New lease of life !
Does exactly what it says on the tin. Makes your cycle so much more enjoyable. Easy to install (vids are good) and quite operation 10 out of 10
May 27, 2024
Very happy with the levociraptor
Very happy with the levociraptor, very helpful when ordering to insure I had the correct one
May 25, 2024
Delivery quite tardy
Delivery quite tardy! Suppose smalle package by mail goes must faster iso courierservices.
May 22, 2024
Best customer service hands down
Wow, you’ve no idea the level of customer service this company provide, it’s like your best mate FaceTiming you and helping you out with every single problem you’ve got ha even if it’s not the product they’ve sold, I’m amazed at the level of professionalism and knowledge, and the products they sell they stand by, I was offered everything to sort the problem which turned out to be nothing, I challenge you to find a company that FaceTimes you and emails and messages constantly until the problem is sorted, although the volspeed doesn’t go over 28mph it’s still the best one, but I like it FASTER, and I know if I need more help there at the other end of the phone, longest I waited for a response was 2 hours followed by a 1 hour FaceTime consultation, seriously amazing company, thank you again and again 🙌🏼🙌🏼🙌🏼
May 24, 2024
Unprompted review
Excellent product that completely lives…
Excellent product that completely lives up to expectations. Delivery (from manufacturer) was a bit delayed but I was informed straight away and had the time to get some advance tech support questions in. All the emails have been prompt and friendly. Very happy!
April 26, 2024
Excellent customer service
I messed up my order and they went out of their way to help and resolve the issue.
Speedi works perfectly.
April 26, 2024
Slow delivery (good communication from…
Slow delivery (good communication from supplier though)
Not really working as expected. Bike still cuts in and out below 15.6(ish) and this was supposed to reduce drag in system but still happening up towards 17-19mph.
April 26, 2024
Pure and simple speedi
Lads on cube owners club recommended your to me for a speedi for my slx750.
Excellent product.
Easy to fit.
Would recomend highly.
Thanks for putting the smile back into my rides out.
April 19, 2024
SPEEDi for Cube Stereo 140 (2022-2023) - Newmen Fade 6 Bolt to install
Fast shipping and easy to install. Installed this to my radon deft 10, it has same newmen fade hub as cube stereo, so it fits there nicely! First test ride was short but everything works and no fault codes.
April 22, 2024
topproduct en delivery
April 17, 2024
Just Great 🤩
April 17, 2024
This is my 1st time to abroad e-…
This is my 1st time to abroad e- commercial shopping. I bought tuning kit it delivered in 15day to korea with free of charge. When I installed tuning kit it doesn't work. According to the service teams e-mail guide I've installed again. Now it works perfectly.
Great support and product.
Really recommend
April 27, 2024
Unprompted review
Online Purchase Experience
My buying experience with Two Wheels Empire was great! They took the time to answer a few emails from me before I finally decided to buy. The answers Sima (Customer Service Manager) provided were detailed and informative. The shipping speed from Europe to Canada was very quick.
I wouldn't hesitate to buy from them again.
April 25, 2024
Unprompted review
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