Amazing service from the team at Kia. I was really impressed with the customer service skills from my service advisor. Will definitely use them again for my next service.
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The Byfleet service centre is very efficient ( same can not be said for the Bookham one in the past) . The car is taken in for service at the allotted time, and is ready half an hour early, washed... See more
Company replied
The service provided by TW White is always excellent. The staff are friendly & helpful, there is always a reminder call ahead if the booking, they give an upfront cost wherever possible & keep you inf... See more
Company replied
I have used TW White and Son since buying my Kia a couple of years ago, and can't speak highly enough about them. Friendly, professional, outstanding service from start to finish. They even kept... See more
Company replied
Company details
Information provided by various external sources
Mazda, Suzuki, Kia and Hyundai service centre offering all service and repairs.
Contact info
19 Wintersells Road, KT14 7LF, Byfleet, England, United Kingdom
- 01932 642063
4.7
Excellent
35 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Consideration,advice,expertise
March 5, 2026
Reply from T W White & Sons - Byfleet
Roger, thank you for your kind words for our bodyshop and servicing teams, much appreciated.
Reply from T W White & Sons - Byfleet
Pauline, thank you so much for your high rating of our Hyundai servicing. See you again next year.
Great customer service and support when needed.
I have a good relationship with the service team for my CX-30 Company Car which is regularly serviced by the dealership. There was an issue with a Radiator replacement and also an injector clean both which were done under warranty three years ago. However the team liaised with Mazda, and they agreed to cover the cost of both procedures. Great team and support for their loyal customers when needed. Many dealerships and car manufacturers could learn a thing or two about good and fair customer service......
February 11, 2026
Reply from T W White & Sons - Byfleet
Martin, we are glad we could help. We're happy that you found our service team to be so supportive during your latest experience with us. If ever in need of further assistance, do let us know.
Great Service
Great Service, prompt and efficient, knowledgeable staff and good value for money
January 22, 2026
Reply from T W White & Sons - Byfleet
Clare, thank you for your positive comments. We're glad we could help.
Reply from T W White & Sons - Byfleet
David, thank you so much for the positive review for your Hyundai servicing.
Staff knowledgeable on what was…
Staff knowledgeable on what was required. Was kept informed of the progress
January 8, 2026
Reply from T W White & Sons - Byfleet
Robert, thank you for your positive feedback. We do hope you'll use our services for your Hyundai again in the future.
Good service, well informed
Booked mot and service with price given in advance. Few days before was informed the wrong service was proposed and new service price given and agreed.
Asked for mot to be completed early due to obligations later during the day and was informed at lunch all was done.
Well explained what was done.
Happy to have the mot done even if it's a bit more expensive.
December 4, 2025
Reply from T W White & Sons - Byfleet
Jeroen, apologies for any mix up with the required service level this time around. Thank you for the positive review.
Excellent Service Every Time
The service provided by TW White is always excellent. The staff are friendly & helpful, there is always a reminder call ahead if the booking, they give an upfront cost wherever possible & keep you informed. The car is always ready in good time and thoroughly cleaned after each service. This time I took advantage of a courtesy car which was excellent. I highly recommend this garage
December 10, 2025
Reply from T W White & Sons - Byfleet
Debbie, your recommendation means a lot so thank you for taking time to share your positive experience of our service operation here.
They are always a pleasure to deal…
They are always a pleasure to deal with. Efficient and reliable. Very well run buisiness.
December 22, 2025
Reply from T W White & Sons - Byfleet
Heather, thank you for your kind words, much appreciated.
Great garage for regular servicing
Great garage for regular servicing. I always feel well respected when I come here and I never feel like there is more work done to the car than is necessary, or that the charges are more than they ought to be. The traffic in the surrounding area is often rather heavy but that's not the garage's fault, it just means that getting there and home again can be a challenge sometimes. I don't feel it's a reason not to use them though as it's only usually once a year! If you use their courtesy car service they are always very good quality vehicles and it gives you the chance to try out one of their other models. I tried the electric car last time!
December 11, 2025
Reply from T W White & Sons - Byfleet
Angela, thank you for letting our team know how we did. We do hope to continue to provide service to you and your Mazda in the future.
Excellent !!
Great and open communication, flexible on dates, friendly and personable.
November 19, 2025
Reply from T W White & Sons - Byfleet
Catherine, we look forward to your next visit and thank you for leaving feedback.
Good service and friendly
November 27, 2025
Reply from T W White & Sons - Byfleet
Jorge, thank you, we hope we can be of assistance in the future.
Second year in a row that I've used T W…
Second year in a row that I've used T W Whites for my car service. Very happy with customer service and Comms. Convenient location for me. Will use again and recommend.
November 27, 2025
Reply from T W White & Sons - Byfleet
Andrew, we are very happy to have provided you with such a positive experience, and do appreciate the recommendation, thank you.
Always efficient and polite.
Always efficient and polite.
Service carried out (cost notified prior to service)and car cleaned.
November 27, 2025
Reply from T W White & Sons - Byfleet
Sonya, thank you for your kind comments for our Byfleet service team. We look forward to seeing you again next year.
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