T W White & Sons - Orpington Reviews 

86
TrustScore 5 out of 5

4.8

Leesons Hill, BR5 2LF Orpington, England, GB


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Rated 5 out of 5 stars

I went to T W White to arrange a lease car. The sales staff were excellent. The contract and options were fully explained and all my questions were answered by a knowledgeable (and patient) agent. A s... See more

Rated 5 out of 5 stars

Great service and MOT - Service booked in for Friday, car dropped off 16:30 Thursday before. TWW started work immediately, and called Friday mid morning, sooner than expected, having completed MOT, se... See more

Company replied

Rated 5 out of 5 stars

We purchased used Mazda from T W White& Sons, and we were so positively surprised by the customer service we received. Aaron went above and beyond explaining the whole process of buying& selling ( as... See more

Company replied

Rated 5 out of 5 stars

This dealership goes above and beyond! The team was incredibly helpful and made the entire process easy and enjoyable. I never felt pressured, and they were honest and transparent every step of the wa... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Dealer

Information provided by various external sources

New & used Mazda car sales, servicing and parts in South London.


Contact info

  • Leesons Hill, BR5 2LF, Orpington, England, United Kingdom

  • 01689 664499

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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No recent history of asking for reviews

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4.8

All reviews

(86)

366 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff at T W White & Sons

The staff at T W White & Sons, Orpington always deliver exceptional customer service.
They are very helpful and will go out of their way to ensure the customer is happy.
My car is serviced each year and I trust their mechanics implicitly and I would not leave my car in anyone else's hands.

May 14, 2026
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

Linda, thank you for your kind words for our Orpington Mazda service team. We're happy to hear we've earned your trust over the years.

Rated 5 out of 5 stars

We purchased used Mazda from T W White&…

We purchased used Mazda from T W White& Sons, and we were so positively surprised by the customer service we received. Aaron went above and beyond explaining the whole process of buying& selling ( as we did part exchange), the car was super clean, he went with us to a petrol station, showing us on the way what's what in the car, organised for us Road tax and even 5 day insurance. Aaron was happy to answer all the questions we had and we can't recommend this place enough to any Mazda buyer ! Thank you, Agata& Mirek

May 17, 2026
Unprompted review
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Reply from T W White & Sons - Orpington

Agata, thank you, our team strives to deliver an excellent experience so we're glad you found this to be the case whilst buying one of our Mazda approved used cars. We do appreciate the recommendation.

Rated 5 out of 5 stars

Great sales process and service; would recommend

I purchased a Mazda CX-30 from TW White & Sons Orpington. I worked with Stuart Tickner and his colleagues throughout the process. I think they did a really good job. I knew what car I wanted and contacted dealerships up and down the country, and, honestly, it felt like Stuart and his colleagues were the only people interested in making a sale. Most dealerships didn't bother contacting me back, but I was supported throughout the process here, and was happy to make a purchase through this dealership.

I was offered the usual addons you would expect from a dealership in 2026, e.g. GAP insurance, ceramic coating, but I never felt like I'd been pressured into it.

The finance offer was very good and I was supported throughout, even after changing the spec I was going for. I got good advice about what to do with my previous car in terms of trade ins, etc, too. I really couldn't ask for more and I'll likely bring my car back here for service if it's not too much hassle.

The only odd part is that my car didn't come with floor mats and no arrangement was made to get them to me at a later date. Feels like an oversight rather than malice or a failure to provide a service though, and I've not chased it.

May 7, 2026
Rated 5 out of 5 stars

I can’t speak highly enough of them

I can’t speak highly enough of them. They went out of their way to help me get the exact car I wanted. Exceptional service.

May 9, 2026
Unprompted review
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Reply from T W White & Sons - Orpington

We're glad we could help.

Rated 5 out of 5 stars

Pleasant

Pleasant, efficient service. Reliable cars.

May 7, 2026
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Reply from T W White & Sons - Orpington

Clive, thank you for your high rating for our Mazda showroom team.

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful, polite and professional sales experience.

March 5, 2026
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Reply from T W White & Sons - Orpington

Matt, your wonderful feedback and rating mean a lot to us, so thank you.

Rated 5 out of 5 stars

Excellent attention to detail

Excellent attention to detail, extremely helpful and professional. Second car I have bought from them in a row and will return again.

March 6, 2026
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Reply from T W White & Sons - Orpington

Evelyn, our Mazda showroom team strives to deliver an excellent experience and are glad you've found this to be the case each time. We look forward to your next visit.

Rated 5 out of 5 stars

Every thing from start to finish was…

Every thing from start to finish was top notch coupled with the fact that there was no pressure put on me whatsoever. Friendly, helpful and just nice people.

April 23, 2026
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Reply from T W White & Sons - Orpington

Thank you so much for your positive comments about our Orpington Mazda showroom team. We look forward to your next visit.

Rated 5 out of 5 stars

Really pleased car was collected…

Really pleased car was collected serviced and returnd,Booked over the phone spoke with Stephanie who was very helpful correspondence was excellent whole experience was a pleasure.

April 16, 2026
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Reply from T W White & Sons - Orpington

Steve, we're glad to hear we delivered such a great experience. If there's anything else we can do for you, we're happy to help.

Rated 5 out of 5 stars

Bought a great car

Bought a great car. CX5.
Simon girders very professional and helpful.

April 23, 2026
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Reply from T W White & Sons - Orpington

Dave, we're so please to hear that you're enjoying your Mazda and found our showroom team to be so helpful. We do hope that we can be of assistance again in the future.

Rated 5 out of 5 stars

Excellent service.

Excellent service from our initial meeting with Ben to finalisation of the estimate. Now hopefully the delivery will just as good.

April 16, 2026
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Reply from T W White & Sons - Orpington

Grahame, thank you for your 5 star rating for our service team.

Rated 5 out of 5 stars

Excellent Service…

Simon was very helpful and the service I got was very good, I think the staff at this garage really look after their customers. I definitely recommend this garage to anyone considering a new car or a service.

April 16, 2026
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Reply from T W White & Sons - Orpington

Julie, your recommendation of our TW White Mazda Orpington site means a lot. Thank you for taking time to let others know about your positive experience with us.

Rated 5 out of 5 stars

Mazda Orpington exceptional customer experience

Both car sales and servicing in Orpington continue to provide an exceptional customer experience. As a customer of over 10 years I would highly recommend this dealership.

April 2, 2026
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Reply from T W White & Sons - Orpington

We always strive to provide a top quality service to each and every customer and it's great to hear that both our Mazda showroom and service teams have lived up to that for you over the years. Thank you for the feedback.

Rated 5 out of 5 stars

Fantastic service as always…

I always feel super confident when leaving my car with TW White & Sons; so professional, friendly and always do a fantastic job; I can’t recommend them highly enough!

March 23, 2026
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Reply from T W White & Sons - Orpington

Maria, your recommendation of our Mazda service team means a lot, so thank you for taking time to let others know about your experience with us.

Rated 5 out of 5 stars

Good staff…

Have been using this garage showroom for 15 years plus ..always pleasant staff and fair prices and advice if needed..

March 23, 2026
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Reply from T W White & Sons - Orpington

Don, great to hear such positive feedback from a long standing service customer, thank you.

Rated 5 out of 5 stars

As usual very polite

As usual very polite, friendly and efficient.

March 23, 2026
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Reply from T W White & Sons - Orpington

Elizabeth, thank you, we do appreciate your 5 star review for our servicing team.

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