Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!! Also want to thank, Steve, Alex and Callum for ALWAYS... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our wo... See more
Company replied
We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and re... See more
Company replied
Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss.... See more
Company replied
Company details
About U-Drive | Car, Van, Minibus & Truck Hire
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
Fancy Road, BH12 4QH, Poole, United Kingdom
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Perfect experience hiring a van
Hired a van for the day. Friendly staff made the whole experience straightforward and easy. Trust worthy and not looking to rip you off as no hidden fees or attempts to take your deposit - would 100% use again, as also the best prices for a van hire I could find in Bristol
August 7, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi James,
thank you for your 5-star review. We’re glad your hire experience was straightforward and easy. Your feedback is much appreciated. We’ll make sure the Bristol team hears your kind words. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
Exceptional service and assistance from Andrea and the team
Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss. Andrea was polite and helpful, helping me decide to choose the collision upgrade as traffic is quite high in the holidays. The paperwork they needed was reasonable and did not make me feel like a criminal filing out my probation paperwork.
Thanks so much for rescuing our holiday. I'm not crass enough to mention which company let us down but I feel the enterprise I used in finding u drive was worthwhile! The phone service pre booking was excellent too.
Cris r
August 6, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Cris,
thank you for your 5-star review. We’re pleased to hear Andrea and the team were able to provide efficient and helpful service for your hire. We hope you had a great holiday, and we’ll be sure to pass your kind words on to Andrea and the Salisbury team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
The team are so friendly and helpful
The team are so friendly and helpful. We've been using this company for years. Highly recommend.
August 4, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Jane,
thank you for your 5-star review. We’re glad to hear our team has consistently provided friendly and helpful service over the years. Your continued support means a lot to us. We’ll be sure to pass your kind words on to the Bristol team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
Excellent experience with Ty
Excellent experience with Ty. It was a very last minute booking and this didn’t cause any problems. Ty was amazing, really friendly and helpful given our last minute needs. Would definitely recommend. Thank you for helping us out.
August 1, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Kimberley,
thank you for your 5-star review. We’re pleased to hear Ty was able to help with your last-minute booking and provided friendly, helpful service. It’s great to know everything went smoothly and met your needs. We’ll be sure to pass your kind words on to Ty and the Poole team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
AMAZING customer service!
Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!!
Also want to thank, Steve, Alex and Callum for ALWAYS being welcoming and attentive!
@fancy road. Poole from Eric Kidd
August 2, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you so much for your kind words and 5-star rating! We’re delighted to hear that Ty went above and beyond for you. We’ll be sure to pass on your praise to him. And a big thank you also for recognising Steve, Alex, and Callum. The whole team will be pleased to hear your feedback. We hope to see you again soon.
Kind regards,
U-Drive Customer Service
Second to none
I’ve used u-drive 4-5 times in Poole and Southampton and they’re always super helpful and honest too. I’ve had nothing but service that’s second to none and can 100% recommend to anyone.
August 1, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks, Diego! It’s brilliant to hear you've had consistently great experiences with our teams in Poole and Southampton. We really appreciate your recommendation and kind words. We’ll make sure to pass them on to the teams. Looking forward to seeing you again next time!
Kind regards,
U-Drive Customer Service
Van hire
Very good service.
Quick to check van and Very good condition. Will be using again.
July 20, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the great review, Tom! We're pleased to hear everything went smoothly and that you were happy with the van’s condition. We look forward to welcoming you back to our Poole branch again soon.
Kind regards,
U-Drive Customer Service
Charlie was outstanding
Charlie was outstanding, thank you so much for your professionalism and support during a difficult journey.
June 28, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Anna,
Thanks for your kind words and 5-star rating! We're really glad Charlie could support you. We’ll be sure to pass on your feedback to him. We appreciate you choosing U-Drive.
Kind regards,
U-Drive Customer Service
Smooth experience from start to finish
Well priced. Quick pick up process. Easy hassle free return. Vehicle was clean and well prepared. Couldn’t have gone any better really. Recommended!
July 8, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the great review and 5-star rating, Lee! We're so pleased to hear everything went smoothly with your hire from our Bristol branch. We really appreciate the recommendation and hope to see you again soon!
Kind regards,
U-Drive Customer Service
Great experience renting from U-drive
Great experience renting from U-drive. Very flexible and accommodating, great new vehicle, excellent customers service!
July 8, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Jess,
Thanks so much for the 5-star review! We're really pleased to hear you had a great experience and found our team helpful and flexible. We hope to welcome you back to U-Drive again soon!
Kind regards,
U-Drive Customer Service
Efficient and professional
Everything about the van hire was efficient and professional. It took 15 minutes from getting online to having a confirmed booking. Charlie Jory in the office was superb, getting everything done in short order. Very recommended..
June 26, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Mike! We're so pleased to hear your booking experience was smooth and efficient. It's great to know Charlie provided such excellent service. We'll be sure to pass on your kind words. We appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
U-Drive Customer Service
Easy booking & collection process
Easy booking & collection process. Asha was super friendly and efficient on reception. Would definitely use U-Drive again
June 28, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Toby,
Thank you for the great review and 5-star rating! We’re glad to hear Achia made your booking and collection easy and friendly. We’ll definitely make sure she knows your kind words. Looking forward to helping you again!
Kind regards,
U-Drive Customer Service
A great experience
A great experience . One of the best I’ve had with vehicle hire . Some minor complications but team were very very professional and was sorted . Very friendly , too. Charlie and Ash were particularly helpful.
June 30, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Matthew. We're so pleased to hear it was one of the best hire experiences you've had. Even with a few minor complications, it's great to know the team handled everything professionally. We'll be sure to pass your kind words on to Charlie and Achia!
Kind regards,
U-Drive Customer Service
Ty was extremely helpful and went above…
Ty was extremely helpful and went above and beyond with his customer service.
June 23, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review! We're so pleased to hear that Ty went above and beyond. Great customer service is what we aim for, and it’s brilliant to know that came through in your experience. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
Reliable, affordable, helpful
Charlie in the Bristol branch always goes above and beyond to ensure we have the exact type of vehicles we need, and we always get them delivered on time or early unlike many other suppliers. Super fast communication and resolutions if any issues arise.
June 24, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Jess,
Thank you for the great review and 5-star rating. It’s brilliant to hear that Charlie has consistently gone above and beyond to support your bookings. We'll be sure to pass on your kind words to him and the team in Bristol – they’ll really appreciate it. Looking forward to continuing to support you!
Kind regards,
U-Drive Customer Service
TY has to be the best sales advisor i…
TY has to be the best sales advisor i have ever met, funny, polite, patient and over all made hiring a van very easy and informative, will 100% recommend U- drive to friend and family and will be using again
June 23, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review, Josh. It’s great to hear that Ty made the process so easy, informative, and enjoyable. We’ll be sure to pass your kind words on to him. We really appreciate the recommendation and look forward to seeing you again!
Kind regards,
U-Drive Customer Service
All good
The car was brilliant, the office staff was kind and helpful. Everything was good. I can recommend this business for everyone.
June 20, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Sandor. We're really pleased to hear you had a great experience with both the car and our team. Your recommendation means a lot to us!
Kind regards,
U-Drive Customer Service
I exclusively hire my cars from U-Drive…
I exclusively hire my cars from U-Drive Poole because of their fantastic customer service and reliable vehicles. Today has been no different, getting to the pick up point this morning was a challenge. However, Ty made the collection of the vehicle smooth and enjoyable. I couldn't recommend U-Drive more highly.
June 16, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your kind review and continued loyalty, Mike. We're so pleased to hear that Ty made your experience smooth and enjoyable, even after a challenging start to your day. It's great to know our customer service and vehicles keep you coming back, we really appreciate the recommendation!
Kind regards,
U-Drive Customer Service
Old Vans with Panels /rust
Scammers and defect Worn/van given prior to hire..
I will certainly recommend and be back in future
March 13, 2025
Unprompted review
Courteous and helpful
Courteous and helpful. Good value for money. Would hire from U-drive again.
June 11, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Matthew,
Thanks for your review and 5-star rating. We're glad to hear you found the Exeter team courteous and helpful, and that you felt you received good value. We look forward to seeing you again!
Kind regards,
U-Drive Customer Service
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