For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more
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AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.
Contact info
Unit 83, 3/F, Yau Lee Centre, No.45 Hoi Yuen Road, Kwun Tong, Kowloon, 999077, Hong Kong, Hong Kong
- support@aomeitech.com
- www.ubackup.com
Replied to 8% of negative reviews
Typically replies within 24 hours
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Great support
Great support from Lanry Lucky at AOMEI. My issue was resolved quickly and the licence reset was handled smoothly.
Professional and efficient service.
Thank you!
Support is very responsive and efficient
The support is very responsive and efficient. My problem was the following: after changing my PC, I wanted to transfer my AOEMEI license to my new machine.
Thanks to the support, this was done without any problem.
Great support indeed
Great support indeed. I will first consider to buy your solutions if anything need in the future.
The service was quick and efficient
The service was quick and efficient; I was satisfied with the result.
My company issued me a new laptop
My company issued me a new laptop. My old license wouldn't work with the new laptop. Sent an email off to AOMEI and Joey sent me a new license code.
Thanks Joey!!!
Great product, great support
Bought this great product. Works flawlessly. Great support: had some specific questions, they were solved the same morning.
Can highly recommend AOMEI Backupper!
Fantastic support and prompt reply.
Fantastic support n quick response fixing the issue.
License Application Issue
I have a five (5) slot license for Backupper Pro w/lifetime upgrades. I had used two (2) slots and needed to install it on a laptop running the standard version of the app. When I tried to upgrade it, I received a message saying the license had exceeded the available slots. I contacted Tech Support, and within 24 hours, Lanry Lucky had reset the license, and the new version was up and running. Great Service!!!
Unprecedented Fast service regarding a…
Unprecedented Fast service regarding a program download. First Class.
Kudos to Joey A.
Great software
Great software, powerful and easy to use. Special thanks to Megan Z from Customer Support!
Great support
Great support! Quick reaction and efficient help. Thanks to Lanry Lucky!
Reliable Recovery & Exceptional Support
I’ve been using AOMEI Backupper Professional since 2021, and it has proven to be an incredible value. Recently, I had to reinstall Windows 11 and ran into some trouble getting my software back up and running. I reached out to their support team, and they responded within hours.
A huge shoutout to Joey A. in support—he stayed with me via email through the entire process until everything was installed and running perfectly. It’s a massive relief to have a 'backup for your backup' and to know this company truly stands behind their lifetime upgrades. If you want a reliable product with a team that has your back, this is it.
Megan addressed my concerns…
Megan addressed my concerns successfully and on the first attempt.
Needed login help
Needed login help. Customer support responded within 12 hours. Suggested a solution which worked perfectly. Needed software application for a backup restoration. Came through in flying colors. Bought a lifetime license and more than paid for itself already. Lanry (Support Team contact) was instrumental in quickly getting laptop back in service. Excellent customer service experience.
Updating, Upgrading or Repair
Updating, upgrading or repair this company stands behind it's product. I have had this program for years. If I have a problem they are there to help. Thank You!
Quick and to the point.
Quick response
Quick response. Send one email next day receive reply and problem resolved .
Thank you
Bad record keeping on my part (email…
Bad record keeping on my part (email address changes and forgot to deregister a computer before replacing it) made me panic when I tried to install AOMEI on my new computer. A plea to support was met with a quick response and the help and hints to get me back up and running. Well done Lanry Lucky!
They always get back to you right away…
They always get back to you right away with real solutions rather than making excuses.
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