For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more
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AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.
Contact info
Unit 83, 3/F, Yau Lee Centre, No.45 Hoi Yuen Road, Kwun Tong, Kowloon, 999077, Hong Kong, Hong Kong
- support@aomeitech.com
- www.ubackup.com
Replied to 8% of negative reviews
Typically replies within 24 hours
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Support is awesome, product is amazing.
Support is awesome. Lanry Lucky, the support Rep, did me right and provided a quick, sound solution for my issue. I had screwed up the order and when I tried to fix it I actually ordered something else so I had two things that I couldn’t use. In less than 24 hours, Support fixed it and gave me exactly what I needed with a lifetime license for less than what it would cost if I hadn’t made a mistake. They were concerned about making me happy. That is a company I want to do business with. And the software is absolutely amazing. I’m operating on a new hard drive that has everything that my other one had and I was able to change it from MBR to GPT all in the switch. I’m grateful to AOMEI for an amazing product and an amazing experience.
AOMEI Backupper is a great program!I…
AOMEI Backupper is a great program!I use it all the time. One of the best functions is that it can restore an image from a larger drive to a smaller drive, something that Symantec Ghost did that I could not find in another backup program. It is easy to use. Has been invaluable to me for years in maintaining all my computers.
Very good support team I would…
Very good support team I would recommend highly!
Reply was quick and helpful from Megan…
Reply was quick and helpful from Megan Z.
Good help for my small problem
Lot of helping with my small problem, needed to change my laptop and they helped me with the activation issues.
Aomei Support Saved the Day
My PC hard drive with my Aomei Backupper Pro, was out of space.
So I bought a new, larger hard drive.
After I re-installed Aomei Backupper Pro on my new hard drive, I found that my Aomei Backupper Pro license key wouldn't register my software. The program wouldn't work at all.
So I wrote an email asking Aomei Support for help.
They answered very quickly, providing very knowledgeable, courteous and helpful support.
My Aomei Backupper Pro is now registered on my new hard drive and it works again. Great job. Thanks !!
Very quick response & problem solved…
Very quick response & problem solved very quickly.
Problem sorted
I was having a problem and was given a work around from Owen Tan. I am happy with the outcome now I know the back ups are working.
Thank you for your quick support.
This time, thanks to Megan Z - san's quick response and support, I was able to use a very useful application again, even after successfully updating the OS.
I am very grateful to Megan Z - san.
Thank you very much.
Change over of computers was very quick…
Change over of computers was very quick with no problems and kept me informed.
Lanry Lucky Helped me out by resetting…
Lanry Lucky Helped me out by resetting my registration so I could reinstall PA Pro. Very prompt service.
Thank you very much.
AOMEI has by far the best PC backup…
AOMEI has by far the best PC backup software on the market. Lany was so helpful with getting me a solution to my multiple problems. He replied in a reasonable amount f time and always got back to me.
I had a problem with re-installing…
I had a problem with re-installing AOMEI Backupper on my new computer.
I contacted AOMEI support and Megan Z was able to solve my problem quickly and efficiently.
I was contacted with a solution
I was contacted with a solution well within the 24 hour suggested time line. On Sunday! Great!
support team advised me on what to do…
support team advised me on what to do and it fixed my problem. I am very grateful.
Great Support
Found the support team to be quick and straight to the point, whith no obstruction.
Licence migration
Quick answer and licence migration problem solved. Thanks to Megan Z. support.
When you changed your computer
After my old computer died, I built a new one. I contacted the support to reset my licence. Because it was before the weekend, they did the reset when it ended
Excellent Customer Service
I had to contact support for a matter that does not reflect on the quality of AOMEI products which I'm very happy with. The support request was handled by Lanry Lucky within a very reasonable time frame and solved based on my first post in the ticket.
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