AOMEI Backupper Reviews 2,146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and efficient resolution of issues. Consumers are particularly impressed with how promptly their problems are addressed and solved. However, some people mentioned issues with the product itself, specifically regarding AOMEI Backupper ceasing to work or difficulties in finding product keys. A few other people also felt that the Image Deploy feature needed more work, finding its ability to perform large deployments limited.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the support team for... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product as a "life-saver" and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more

Rated 5 out of 5 stars

I have been very pleased with AOMEI Tech Support, in particular with Kamlee Kamlee who has been my POC during this activity. Kamlee has been very reponsive with accurate answers and with effective gui... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Support is awesome, product is amazing.

Support is awesome. Lanry Lucky, the support Rep, did me right and provided a quick, sound solution for my issue. I had screwed up the order and when I tried to fix it I actually ordered something else so I had two things that I couldn’t use. In less than 24 hours, Support fixed it and gave me exactly what I needed with a lifetime license for less than what it would cost if I hadn’t made a mistake. They were concerned about making me happy. That is a company I want to do business with. And the software is absolutely amazing. I’m operating on a new hard drive that has everything that my other one had and I was able to change it from MBR to GPT all in the switch. I’m grateful to AOMEI for an amazing product and an amazing experience.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

AOMEI Backupper is a great program!I…

AOMEI Backupper is a great program!I use it all the time. One of the best functions is that it can restore an image from a larger drive to a smaller drive, something that Symantec Ghost did that I could not find in another backup program. It is easy to use. Has been invaluable to me for years in maintaining all my computers.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Aomei Support Saved the Day

My PC hard drive with my Aomei Backupper Pro, was out of space.

So I bought a new, larger hard drive.

After I re-installed Aomei Backupper Pro on my new hard drive, I found that my Aomei Backupper Pro license key wouldn't register my software. The program wouldn't work at all.

So I wrote an email asking Aomei Support for help.
They answered very quickly, providing very knowledgeable, courteous and helpful support.

My Aomei Backupper Pro is now registered on my new hard drive and it works again. Great job. Thanks !!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for your quick support.

This time, thanks to Megan Z - san's quick response and support, I was able to use a very useful application again, even after successfully updating the OS.
I am very grateful to Megan Z - san.
Thank you very much.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

AOMEI has by far the best PC backup…

AOMEI has by far the best PC backup software on the market. Lany was so helpful with getting me a solution to my multiple problems. He replied in a reasonable amount f time and always got back to me.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had to contact support for a matter that does not reflect on the quality of AOMEI products which I'm very happy with. The support request was handled by Lanry Lucky within a very reasonable time frame and solved based on my first post in the ticket.

March 6, 2026
Unprompted review

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