AOMEI Backupper logo
Visit website

AOMEI Backupper Reviews 2,146

•
TrustScore 5 out of 5

4.9

Software Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and efficient resolution of issues. Consumers are particularly impressed with how promptly their problems are addressed and solved. However, some people mentioned issues with the product itself, specifically regarding AOMEI Backupper ceasing to work or difficulties in finding product keys. A few other people also felt that the Image Deploy feature needed more work, finding its ability to perform large deployments limited.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the support team for... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product as a "life-saver" and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more

Rated 5 out of 5 stars

I have been very pleased with AOMEI Tech Support, in particular with Kamlee Kamlee who has been my POC during this activity. Kamlee has been very reponsive with accurate answers and with effective gui... See more

Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lanry Lucky is the best

Lanry Lucky is the best. He works for AOMEI Support Team and gave me a big big help to repair a disk. I'm so happy to still have my photos... Thank you again Lanry maybe another time...

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and seamless transition to my new laptop!

I recently bought a new laptop and wanted to transfer my AOMEI Backupper license. I contacted the support team for help, and I received a solution very quickly. Now the software is up and running on my new device!
I would like to give a special thanks to Lanry Lucky for the fast, kind, and friendly support. This is how you treat customers! I highly recommend them.
Best of luck to the entire AOMEI team!

March 23, 2026
Unprompted review
Rated 2 out of 5 stars

“Mandatory recurrent payment”

“Mandatory recurrent payment” is an attempt to legalise “unauthorised charges”. Avoid this condition wherever you can! AOMEI (or their agents?) failed even to remind me of their intention to charge me a full year subscription on a product I stopped using after the initial 2-3 months. Luckily my bank declined payment - and AOMEI (to their credit!) disisted immediately. So 0 stars for overpriced and sneaky contract but very good customer service - albeit after complaint!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Lanry Lucky AOMIE Support

Lanry Lucky from AOMIE Support was very professional and was able to help me very quickly. I appreciate all your help and would not hesitate to get hold of him again if I have issues in the future. Thank you for your help.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

License sorted quickly and efficiently.

I needed to extract a backup but realized that the backup machine was faulty. I still had the licence key but it was associated with the faulty machine. Lanry Lucky very quickly resolved the license key and i managed to get my data.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Tech Support

I contacted support because I had two subscriptions and mistakenly confused their renewal times. Lanry Lucky answered all of my questions quickly and clearly.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a lifetime membership to…

I purchased a lifetime membership to AOMEI Backupper many years ago. I haven't used it in a long time. Now I need a reliable backup program, so I contacted AOMEI customer service. Despite not being in touch or using the program for years, they responded within 24 hours with my password. I'm very impressed.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Had a hard drive crash

Had a hard drive crash, sent an eMail to have the registration reset, it was done the next morning, VERY FAST! Thanks for taking care of this Lanry Lucky

March 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look