For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more
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AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.
Contact info
Unit 83, 3/F, Yau Lee Centre, No.45 Hoi Yuen Road, Kwun Tong, Kowloon, 999077, Hong Kong, Hong Kong
- support@aomeitech.com
- www.ubackup.com
Replied to 8% of negative reviews
Typically replies within 24 hours
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thanks to..
thanks to...
Lanry Lucky for his quick and successful help.
Excellent and fast support from Lanry Lucky
I had a license activation issue after resetting my laptop, but Lanry Lucky from the technical support team resolved it very quickly. The communication was professional and the solution worked perfectly. I'm very satisfied with the service and highly recommend AOMEI.
Support technique excellent
Un grand merci à Megan Z pour la rapidité et la précision de sa réponse
à ma question
You should inform your customers well…
You should inform your customers well that offered prices are offen without any VAT. So in my case I was offered two PAssist with lifetime upgrades for $ 49.95. Finally I have almost paid € 60,-- with VAT included...
Licence support
Needed some support with transferring licence codes. Larry Lucky was super helpful. Promptly provided me with a solution. Thank you.
With the help of co-pilot I was able to…
With the help of co-pilot I was able to navigate through the backup to find and restore my Music to a different computer. THANKS!
I had a serious problem with AOMEI backupper installing
I had a serious problem with uninstalling AOMEI Backupper and then reinstalling a newer version.
My email to ubackup for help was quickly and very helpfully answered by Megan Z, by indicating a helpful web side. By using that information, I could solve the problem by deeply going into the Windows 11 registry.
Thank you very much. A.L.
Last night
Last night, around 12 o´clock I noticed a problem with upgrading AOMEI Backupper Professional and sent an email to AOMEI-customer-support. Already this morning I received a helpful reply from Lanry Lucky solving the issue immediately. Thank you very much!
Resolved my issues quickly.
The immediate response
The immediate response, the solution to the problem I faced.
License Issue after OS rebuild
I had a license issue where the product did not decommission from the previous OS install. The license problem was corrected very quickly after sending an email to support. Very happy with quick resolution of the issue.
Assisted in less than 24 hours
Assisted in less than 24 hours
Outcome was positive
Helped me move software two new system
Here you're dealing with professionals…
Here you're dealing with professionals who help quickly and easily! Just like it should be everywhere! I'm thrilled!
Thank you Owen Tan for your very fast…
Thank you Owen Tan for your very fast response. I am now able to retrieve my backup.
Aomei Backup
I'm hoping that Aomei will give me dependable backups for the future to come. The operation to setup was simple and I am using it as we speak. I have had many issues with the previous one I had installed. So far so good. 👍
The product is of good quality and reasonably priced
The product is of good quality and reasonably priced. Furthermore, the technical support team provided enthusiastic assistance during the license activation process. Special thanks to Lanry Lucky.
Needed help getting my license that I…
Needed help getting my license that I lost. Got it within 60 seconds. Thanks again!
I give Lanry Lucky a 5-star rating for…
I give Lanry Lucky a 5-star rating for quickly transferring my AOMEI Backupper Pro license from my old computer to my new computer.
Prompt response
Prompt response. Good and correct solution from Lanry Lucky.
A pleased user of AOMEI Partition Assistant
A frequent user of AOMEI products, I use AOMEI Partition Assistant to optimise disk space and performance, and keep data secure.
I recently had a problem installing the latest version. After half a day trying, I gave up and emailed Owen Tan at AOMEI Support Team.
Readily on the issue, Owen promised to deliver a solution within 24 hours - and did so. Very pleased.
Thanks for your product AOMEI. And thanks Owen Tran for the fix.
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