AOMEI Backupper Reviews 2,146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and efficient resolution of issues. Consumers are particularly impressed with how promptly their problems are addressed and solved. However, some people mentioned issues with the product itself, specifically regarding AOMEI Backupper ceasing to work or difficulties in finding product keys. A few other people also felt that the Image Deploy feature needed more work, finding its ability to perform large deployments limited.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the support team for being... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the support team for... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product as a "life-saver" and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

The software did not work out for me. I was unable to capture any working files. I do see the potential for using this software & will certainly try it again should have have another unfortunate eve... See more

Rated 5 out of 5 stars

I have been very pleased with AOMEI Tech Support, in particular with Kamlee Kamlee who has been my POC during this activity. Kamlee has been very reponsive with accurate answers and with effective gui... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent and fast support from Lanry Lucky

I had a license activation issue after resetting my laptop, but Lanry Lucky from the technical support team resolved it very quickly. The communication was professional and the solution worked perfectly. I'm very satisfied with the service and highly recommend AOMEI.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Licence support

Needed some support with transferring licence codes. Larry Lucky was super helpful. Promptly provided me with a solution. Thank you.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I had a serious problem with AOMEI backupper installing

I had a serious problem with uninstalling AOMEI Backupper and then reinstalling a newer version.
My email to ubackup for help was quickly and very helpfully answered by Megan Z, by indicating a helpful web side. By using that information, I could solve the problem by deeply going into the Windows 11 registry.
Thank you very much. A.L.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Last night

Last night, around 12 o´clock I noticed a problem with upgrading AOMEI Backupper Professional and sent an email to AOMEI-customer-support. Already this morning I received a helpful reply from Lanry Lucky solving the issue immediately. Thank you very much!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

License Issue after OS rebuild

I had a license issue where the product did not decommission from the previous OS install. The license problem was corrected very quickly after sending an email to support. Very happy with quick resolution of the issue.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Aomei Backup

I'm hoping that Aomei will give me dependable backups for the future to come. The operation to setup was simple and I am using it as we speak. I have had many issues with the previous one I had installed. So far so good. 👍

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

A pleased user of AOMEI Partition Assistant

A frequent user of AOMEI products, I use AOMEI Partition Assistant to optimise disk space and performance, and keep data secure.
I recently had a problem installing the latest version. After half a day trying, I gave up and emailed Owen Tan at AOMEI Support Team.
Readily on the issue, Owen promised to deliver a solution within 24 hours - and did so. Very pleased.
Thanks for your product AOMEI. And thanks Owen Tran for the fix.

March 25, 2026
Unprompted review

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