UC Blinds Limited Reviews 323

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I cannot recommend UC Blinds enough- friendly, efficient service (thanks Ben and Dave) and very well priced blinds for my apartment with plenty of choice of colours. Would use again!

Rated 4 out of 5 stars

Good price for blinds. Approx. 2 weeks delivery. Suspect that the blinds ordered were subcontracted or commission sales to a company in N.I. as delivery from N.I. co. that we had from before when ot... See more

Rated 5 out of 5 stars

Have just had one Vertical blind and three Horizontal blinds fitted by David from UC Blinds and he's done a fabulous job. He was very efficient and friendly and managed to keep everything clean and ti... See more

Company replied

Rated 5 out of 5 stars

I've posted elsewhere regarding the company, but wanted to give particular credit to the fitters. Both Dave and Mick were fantastic. They turned up within the allocated window, were unfailingly profes... See more

Company replied

Company details

  1. Blinds Shop
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

We are a family run business selling high quality made to measure window blinds and curtains in Birmingham, Solihull and surrounding areas. We offer a FREE local survey & fitting service and also sell to the whole of the UK from our secure online website. We are manufacturers, suppliers and installer of all types of window blinds and curtain. Most of our blinds come direct from our own factory. We are full active members of the British Blinds and shutters association and are bound by their code of practice. We strictly adhere to Child Safety Standards and a health and safety management system approved by Citation PLC.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The blinds were spot on the material…

The blinds were spot on the material the fit everything was just perfect so a big thanks UC Blinds limited and i will use them again and I have already recommended them to friends and family.

June 16, 2025
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Reply from UC Blinds Limited

Thank you for your recommendation and your kind review.

Rated 1 out of 5 stars

Daylight Robbers-Avoid like plague

This is a really bad company and they are day light robbers. I could have given 1000 negtive stars if I allowed. We asked for a quote for blinds for the whole house and Ben came along. He gave us the quote which wasn't the most competitive however due to a friends recommendation we decided to go with them. Grave Mistake! We paid 50% deposit and Ben came again to take proper mesaurements. All worked well till then. There were no paperwork supplied and Ben denied us to take te picture of the measurements he took. Since then we had no communication about fitting date and I had to call them to ask. Ultimately fitter came, guess what he hasn't got the blind for the room where we discussed everything with Ben. He told us that we aren't even quoted for this room. After several phone calls and after 2 weeks, Ben came to our house and he implied if it was our mistake that he missed the measurement. He wasn't at all apologetic but rude and arrogant. He was keep saying ill be out of pocket even when I explained to him that I had a cheaper quote but decided to go with you due to recommendation. He just wants us to pay for his mistake. He wanted us to pay for the missing blind which we denied. In the end he threaten us with a legal action even though they are completely wrong. I asked him if I am getting blinds for 7 rooms why Ill leave 1 room, which he had no answer for. Mind you this company is so bad that till date they haven't supplied me a single paper work. I would not recommend them to anyone at all unless you want to be scammed.

June 26, 2025
Unprompted review
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Reply from UC Blinds Limited

Mr Agarwal,

Following my visit last week (26th June 2025), I can confirm as discussed, the back lounge blind was never quoted for on my initial quotation on 22nd May. If I remember correctly, you accompanied me into every room whilst I measured the blinds. I left you a hand written quotation on a compliment slip stating the quote was for 11 venetian blinds, 1 vertical blind and 5 roller blinds. You gave me a call in the office on Saturday 24th May to talk through the quote I left with you, which again I confirmed from my survey sheet from the 22nd.

You placed an order with us by telephone and paid a 50% deposit on 24th May and a re measure (to take accurate measurements) was agreed for 28th May. When I came to re measure, I used a new survey sheet and again measured the same rooms and quantity of the blinds. Again you were at the property and saw what I measured.

The fitting of the blinds was carried out on 18th June where you advised the fitter that the blind was missing, he measured the blind and a price was given of £320. You were not happy with this, so an appointment was made for me to come out and see you on 26th June. The first thing I asked you was to get the written quotation out I left with you so I could show you that this was never quoted for, but you said you had not got the quote anymore and had probably thrown it away as there was no need for you to keep it. I showed you my survey sheets from the initial quote and the re measure, showing no measurements were taken for this missing blind. I could see you were very frustrated so I offered you as a gesture of goodwill to do the blind at half price (£160). You were adamant you told me about this window, which I said I don’t remember, but even so, you were not charged for it, so I believe giving it to you at half price is very fair. I also said I would change the vertical headrail for you in the Kitchen at no extra cost, as this is normally an additional £25 to the vertical blind.

Unfortunately, you started being quite Irate with me and telling me that you were not going to pay me the balance of £1090.50 for the blinds that we have installed.

I have emailed your invoice to you, which was made out in your company’s name and address as requested. My offer of doing the additional blind half price and replacing the vertical track in black still stands once the balance is paid in full.

I feel I have been very fair with you and I am sorry that you are not happy with my response.

We rely heavily on good reviews for our small business and I am proud to say we have been awarded the Feefo Platinum Trusted Service Award for Outstanding Service the last 3 years and the gold award for the previous 2 years, so false statements about my conduct and business practices is unfair. As you can see by all our other reviews on Google, Trustpilot and Feefo we are precious about good customer service.

Ben Kirsch
Managing Director

Rated 5 out of 5 stars

Fantastic service and great quality

Fantastic service. Was looking for some roller blinds for my bay window and found a pattern online that I really liked but they were pricier than I wanted to pay. After shopping around I found UC Blinds and they were the cheapest by far. The custom blinds were delivered quickly and well packaged. They are top quality and look fantastic! I highly recommend this company.

FOLLOW UP!
Today is 01/07/2025 (so 4 months after my original order) and I felt I should add a follow up to my original review. I contacted UC Blinds for help last week. The child safety connectors for the chains kept popping open when rolling the blinds up ( this is my husband's fault for installing them a bit too snug). I was hoping that US Blinds could help me solve the problem. I spoke with a lovely woman (I think her name was Amanda) who said "leave it with me"... I always expect never to hear back when people say that but she called me back the very next day and gave me a solution. She posted out some new connectors to me and they arrived today. They're just the job and I'm just so impressed with the original blinds (they still look great!) and the customer service which is absolutely perfect. If I could give them 6 stars, I would!

If you're looking for blinds, this is your shop!

March 6, 2025
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Reply from UC Blinds Limited

What a lovely review, as a small family run business it really means a lot. Thank you

Rated 5 out of 5 stars

Looking for vertical lind accessories

I was looking for some accessories for vertical blinds and searched various options. UC Blinds was an easy website to navigate and to find what I wanted very quickly.

February 22, 2025
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Reply from UC Blinds Limited

Thats great to hear, thank you for your review

Rated 5 out of 5 stars

I just needed replacement hangers…

I just needed replacement hangers because the dog ripped 2 off the rail. They arrived pronto and fitted perfectly.

February 16, 2025
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Reply from UC Blinds Limited

Wonderful, thank you for your review

Rated 5 out of 5 stars

Blinds

All worked out in the end great communication great staff

February 13, 2025
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Reply from UC Blinds Limited

Thank you

Rated 5 out of 5 stars

Exactly the blinds I was looking for

Exactly the blinds I was looking for
It took me several months to finds the perfect blinds.
Also, they were so helpful answering my questions via email very quick
It was hard to find the perfect conbination because most of the providers matches the slat colour with the tape but I wanted a different one and UC Blinds Limited gave me that option.

January 9, 2025
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Reply from UC Blinds Limited

We are really pleased you received a great service. Thank you for your review

Rated 1 out of 5 stars

High hidden delivery fee

Ridiculous hidden delivery fee of c. £10 for a very small item sent in an envelope. Millions of nagging emails asking for a review.

January 25, 2025
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Reply from UC Blinds Limited

All delivery fees are clearly displayed on our website, on the product page, delivery page and checkout page before you purchase and are in line with other companies, sorry you are disappointed.

Rated 4 out of 5 stars

The blind is very good and the world…

The blind is very good and the world map is great. We only just put it up today. The plastic cord which controls the blind opening and closing keeps breaking at the joining points. So improvements should be made to this feature.

October 26, 2024
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Reply from UC Blinds Limited

Due to child safety regulations, we either have to supply the chain with a child safety breakaway connector that is meant to break apart when excessive weight is applied that can be clipped back together, or we supply a shorter chain that is fixed to the wall with a securing device. If the chain keeps breaking we can swap this over for you. Please contact us to arrange this.

Rated 5 out of 5 stars

Total value for money.

Total value for money.
1st time using UC Blinds and they exceeded my expectations.
I placed rather a large order (14 Roller Blinds). I knew what material I wanted which I am thoroughly pleased with.
I was delighted when Amanda from UC Blinds contacted me saying they would deliver my order personally due to the amount of Blinds and didn't want them being damaged or lost.
The order came as arranged, Dave (little) was so helpful even informing my husband about screws etc for fitting.
Would definitely recommend this company and wouldn't hesitate using them again.
Thank you UC BLINDS

October 2, 2024
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Reply from UC Blinds Limited

What a lovely review, we are really pleased you received a great service :-)

Rated 5 out of 5 stars

Conservatory blinds

Great service. Dave was excellent. Professional and personable. Great job, would highly recommend. I placed the order on recommendation from a friend and we are very pleased with the results.

August 31, 2024
Unprompted review
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Reply from UC Blinds Limited

Please thank your friend for the recommendation :-)
Thank you for your lovely review

Rated 5 out of 5 stars

UC Blinds excellent service…

Have just had one Vertical blind and three Horizontal blinds fitted by David from UC Blinds and he's done a fabulous job. He was very efficient and friendly and managed to keep everything clean and tidy as he went along. Would highly recommend UC Blinds, everything was dealt with quickly, accurately and efficiently and all the staff were very friendly.

September 11, 2024
Unprompted review
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Reply from UC Blinds Limited

That's great to hear. Thank you so much for taking the time to leave such a lovely review :-)

Rated 5 out of 5 stars

New blinds

Great work, no mess helpful guy, service excellent very impressed from the initial visit to the fitting.

September 6, 2024
Unprompted review
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Reply from UC Blinds Limited

We are really pleased you received a great service from start to finish. Thank you for your review.

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