uCheck Reviews 

9,041
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and knowledge, ensuring pleasant and efficient interactions. People frequently highlight the outstanding customer service, noting the team's ability to provide quick and effective solutions. Reviewers are particularly impressed with the prompt response times and the overall smooth, user-friendly experience, often describing the website as straightforward and easy to navigate. However, some customers also noted dissatisfaction with the service, describing it as poor or a waste of time. A few people also reported issues with DBS check processing, such as applications being withdrawn after several months or difficulties in understanding specific requirements for enhanced checks.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the support team as amazing, quick,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness. Many... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have a new member of staff who didn't have some of the ID information and we needed to complete a paper version of the DBS - mainly due to her change of name by deed poll and age. Sharna has been... See more

Rated 5 out of 5 stars

Ceri was outstanding In a world where you are constantly coming up against issues with software, Ceri had the patience of a saint with me today and I was able to get everything sorted this morning. N... See more

Rated 5 out of 5 stars

Excellent Customer Service. From creating the account to starting the applications and submitting. Everyone I have spoken to at UCheck has been extremely helpful and knowlegeable. I have spoken to... See more

Company replied

Rated 5 out of 5 stars

Ceri has been able to provide the information that I requested in a very timely manner. The emails were accurate and well written. I have set up a new member of staff for completing ID checks and as... See more


Company details

  1. License Bureau

Written by the company

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(9,041)

731 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful advisors and easy service

Just recently registered and Becca help me through the process with patience and professionalism. So far the experience using uCheck has been very positive. Would recommend.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to Lisa earlier today who who…

Spoke to Lisa earlier today who who talked me through the issues I was having navigating the options on the website. She was courteous, professional and friendly. She was not in a hurry to get the call over with and made sure I understood what I was doing. Thank you Lisa, you’re a credit to your employer.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

A complete waste of time

A complete waste of time. I was looking for a company to carry out credit checks for my subcontractors and came across ucheck. It seemed like it would do the job so I tried getting one check done before asking for the relevant info from all the subcontractors. I am glad I did because I started the process at the end of April and 2 months later the actual checking part hasn't even started yet. I've been asked to approve the application a number of times which I have done yet I'm still being asked to approve one thing or another. Total time wasters.

July 10, 2026
Unprompted review
uCheck logo

Reply from uCheck

Good Morning Stelios,

Thank you for providing those additional details, it's really helpful and has allowed me to take a closer look at your application.

I can see that the check you've applied for is an Enhanced DBS application rather than a credit history check. Before we can countersign and forward it to the DBS for vetting, we do need to establish eligibility for the level requested, as it is a legal requirement that the role qualifies for the check being applied for. It's also important that the correct workforce and regulated activity selections are made based on the nature of the role and where it is being carried out.

In this case, there are a few changes needed to get the application processed correctly. Unfortunately, between 27/04/26 and 01/07/26 we left several notes requesting further information, but on each occasion the application was reapproved without the required changes or a response to our queries.

I completely understand that being asked for additional information can feel frustrating, and I appreciate your patience. These checks are in place to make sure everything is handled correctly and legally, and to avoid any unnecessary delays further down the line.

It's also worth knowing that if you have further applications to process in future, we can add additional details to your account to reduce the likelihood of these questions arising again.

If you'd like to discuss this further and get the application moving, please feel free to reach out to me directly at ben.nicholas@ucheck.co.uk, I'm happy to help get this sorted for you.

Kind regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Swift Service

Ben was able to solve my issue swiftly which was fantastic allowing me to continue my work.

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

Mixed

My issues was resolved and Nick was very helpful. However, when I was waiting for the response the chat kept saying "as they had not heard from me it was going to be ended", even after just a few minutes, this was not very helpful

June 19, 2026
Unprompted review
uCheck logo

Reply from uCheck

Good afternoon Carolyn,

Thank you for your review.

I am pleased to see that Nick was able to resolve your query, and I apologise that the chat kept attempting to close. Since you contacted us we have made changes to the chat settings which will now stop this from happening, and should you need to contact us via chat again this will no longer be an issue.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Becca was very quick to help out and offered clear and precise information,. Becca updated what needed to be done without any delay.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional Assistance from Sharna

I called to ask about the process after receiving a clear DBS result, and Sharna was great at explaining the next steps. She was friendly, knowledgeable, and took the time to clearly explain all the procedures, making the process easy to understand. Excellent customer service and very helpful throughout.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I went to U-Check Help Team with a question regarding the DBS application level I should make

I went to U-Check Help Team with a question as an employer, regarding permission to request an Enhanced DBS for a new role we are creating. Whilst I studied all the literature, new roles can be borderline between Basic and Enhanced. Once I had studied all aspects internally, I reached out for advice and Alexandra was brilliant and qualified the role with a key aspect in the title within hours. This means I can go ahead smoothly without the too/fro scenario I have experienced in similar situations with other agencies. Thank you, Alexandra,!

June 18, 2026
Unprompted review

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