Had a few issues with my initial policy. Antonio did everything he could to ensure I was able to get cover for my vehicle taking my circumstances into consideration. Much recommended
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The operator on the phone was nice ,but I had to pay more on the phone than the original online quote
Company replied
Spoke to Evan, when I didn’t understand something he broke it down with a perfect analogy, he was very patient and very understanding, did everything in his power to ensure I had a good experience. To... See more
Company replied
Leo did a great job organising my insurance renewal. He was able to call at a time to suit me, which was organised by email, so I wasn’t harassed by phone calls throughout the day. He was very efficie... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Legal Expenses Insurance Company
- Motorcycle Insurance Agency
Written by the company
U Drive Cover specialises in insurance for performance cars, imported cars, drivers with penalty points and more. Call now for a quote
Contact info
4/7 Station Road, TW16 6SB, Sunbury Upon Thames, United Kingdom
- 0333 400 1060
- customerservices@udrivecover.com
- www.udrivecover.com
Get a quote today!
4.3
Excellent
11K reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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It was extremely easy
It was extremely easy. Everything was carefully laid out and explained. The whole process was very simple.
April 17, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Very nice all best
April 21, 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
The customer service advisor Imane was…
The customer service advisor Imane was very professional and really helped me through a confusing process,
April 21, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Very helpful
April 21, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Subhan who handled my insurance call…
Subhan who handled my insurance call was extremely pleasant, professional, and very reassuring. He made the whole process simple and stress-free. Excellent service!
April 21, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Poor Handling, Incorrect Fee, and No Accountability
I completed an online form with U Drive Cover and paid a deposit, expecting to review the final terms before accepting. When they revised the premium, I chose not to proceed. No policy documents were issued, no start date was agreed, and no cover was ever active.
Despite this, they deducted £100 from my refund, claiming “misrepresentation,” even though misrepresentation fees only apply to active policies. Their team repeatedly insisted I had “purchased a policy” simply because the payment page allowed me to proceed, which is not how insurance contracts work.
The situation forced me to urgently insure my van elsewhere using a credit card I did not intend to use. After several unhelpful emails, I escalated the matter to the Financial Ombudsman Service.
This has been a stressful and unnecessary experience, and I would advise others to be cautious.
April 21, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We take all experiences, positive or negative under review. We are sorry that your experience with U Drive Cover has not been positive. We are happy to get one of the team to contact you to try and resolve your issue. If you could kindly email SM@udrivecover.com with your name, postcode and registration, one the team will be in touch.
The guy I was on the phone with was…
The guy I was on the phone with was extremely helpful and did a very good job of answering all of my questions even tho I had a lot. Helped me put an end to a very stressful situation for me in a very easy way 👍🏼
April 21, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
In my experience I think this is a…
In my experience I think this is a middle man going you a cheap insurance quote then pushing you onto another insurer at a different price
April 20, 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Been with them for 3 years now
Been with them for 3 years now. Thanks for great prices and the no claim discount
March 11, 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
I have had a very smooth and positive with Shabmam. Cell agent who set up the policy for me
I have had a very smooth and positive experience with your car insurance so far. The enrollment process was straightforward, and I found the policy options to be clear and competitively priced.
What has impressed me most is the efficiency of your customer service and the user-friendly nature of your digital tools, which make managing my coverage and accessing documents very convenient. It provides a great deal of peace of mind knowing that the support is reliable and professional.
April 20, 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
I can't get any replies from you…
I can't get any replies from you regarding information I need for my I've. Monthly payment. / Credit agreement. You gave me wrong reference number so can't access account
April 17, 2026
I applied online and received a call to…
I applied online and received a call to go through my options. Subhan was very helpful and patient with all my questions.
April 20, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
I gave a phone call with Evan…
I gave a phone call with Evan today.Very helpful guy.Purchase of policy was very smooth and polite. I strongly recommend
April 20, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
The young guy i spoke to was clear
The young guy i spoke to was clear, thoughtful and helpful.
April 20, 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Had a few issues with my initial…
Had a few issues with my initial policy. Antonio did everything he could to ensure I was able to get cover for my vehicle taking my circumstances into consideration. Much recommended
April 20, 2026
Unprompted review
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Excellent service from start to…
Excellent service from start to finish,And reasonably priced for having a driving ban in the past.
April 9, 2026
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
Reply from U Drive Cover
Thank you for taking the time to leave a review. We really appreciate your feedback and glad you had a positive experience with us!
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