uglyducklingcolor.com Reviews 

I had an awful experience with this company in their products this isn't the first time so I ended up doing my hair I had it at a level 10 which is like blonde very blonde which they say to be when you use their toners I bought the 10v toner mixed it with a 20 developer left it on for 10 minutes as it stats and my hair was blue/green afterwards I sent a picture to this fraudulent company they kept asking me questions I kept answering them I sent them pictures like I said they kept giving me the runaround asking me over and over the same damn questions in the end I asked for a refund because my hair didn't come out at all like they State I'm telling u go to sallys get the t18 or t14 those come out perfect I'll never ever again order from these people there name is true ugly it is and ugly the customer service is especially Diana

I wanted to tone the gold tones in my hair so I used the blondify 10A Natural ash blonde with 20 volume developer & it did nothing at all to my gold tones. My hair was an 8 to begin with so I don’t know why it didn’t work. I was wanting a very light natural blonde with no gold tones. My natural undertones are gold so when I do go lighter, it brings out some of the goal times, especially by my roots, and I figured this toner would help but it did nothing.

Great products. Use of the online purchase has ease and great explanation of your products. Love the on sale items.

FedEx screwed up my shipping, and sent it back to you. One quick email to your customer service and you shipped the product right back to me! Thanks so much, i love love love your products.

Diana
Was Amazing, she responded to my message with a solution and ordered my new product
Thank you

I ordered products in hopes of achieving the right color. No orange no yellow. That did not happen. I will take responsibility in my part of possibly doing something wrong. My main reason for 1 star is my order was missing a product. I have emailed over and over about this and have yet to get a response or my missing product. Very frustrating.

I try this product for the first time. Happy for the result. Thank you very muvh.

I used the new liquid toner as I read it would work on the high lift colour for dark roots. I did exactly as the instructions stated. It did absolutely nothing to tone the colour of my hair. I was highly disappointed in both the high lift for dark roots and the suggested toner.

The company was reliable and fair along the process. After my complaint regarding products that were not delivered (in Mexico) the company returned all my money including the shipping. Thank you very much!

I hope to be able to buy again the same products once I visit the US. Thank you again.

Dear Uglyduckling

I hope this letter finds you well. I am writing for the third time to express my disappointment and frustration regarding the non-delivery of the product I ordered from your company. I trusted your company, placed the order, paid and was expecting to receive the product. However, despite the considerable time that has passed since then, the products have not been delivered and I was finally informed that they will be returned to the shipper as follows:

I regret to inform you that the guide contains restricted merchandise for entry into the country by parcel service.
In this case: 11 pieces of skin care products

They sent me the law that not allows these kind of products (liquid or cream) to enter Mexico :

Merchandise that in accordance with the applicable regulations cannot be imported through courier and parcel companies, as well as difficult-to-identify merchandise that, due to their presentation in the form of powders, liquids or forms, may not be imported in accordance with the provisions of this rule. pharmaceuticals, such as: pills, troches, tablets, granules, tablets, capsules and dragees, which require physical or chemical analysis, or both, to know their composition, nature, origin and other characteristics necessary to determine their tariff classification, regardless of the amount and the consigned value.

Law 20-VII (LA: Art. 20), 43 (LA: Art. 43), 59 (LA: Art. 59), 81 (LA: Art. 81), 88 (LA: Art. 88), Federal Rights Law (LFD) 49-IV (LFD: Art. 49), Regulation 240 (RLA: Art. 240), General Rules of Foreign Trade (RGCE) 1.3.1.-XVII (RGCE 2020: Regla
1.3.1), 1.9.18. (RGCE 2020: Regla 1.9.16), 3.1.31. (RGCE 2020: Regla 3.1.31), 3.7.2. (RCE 2020: Regla 3.7.2),
3.7.3. (RGCE 2020: Regla 3.7.3), 3.7.6. (RGCE 2020: Regla 3.7.6), 3.7.36. (RGCE 2020: Regla 3.7.36), Annex 22 (RGCE
2020: Anexo 22), Miscellaneous Fiscal Resolution (RMF) Annex 19

I have made two previous attempts to contact your customer service department to inquire about a refund, but unfortunately, my concerns have not been adequately addressed. The lack of communication, the apparent lack of knowledge about your export markets and failure to provide any updates on the delivery status have left me extremely dissatisfied with your company's service.

Considering the circumstances, I kindly request an immediate resolution to this matter. I expect a full refund of the amount I paid for the product and delivery, as I still trust you are a serious and honest company. I believe that it is only fair for your company to reimburse me for the undelivered product, along with any additional expenses incurred as a result of this ordeal (the delivery fee).

I urge you to take swift action to rectify this situation and process the refund promptly. Failure to do so may compel me to explore other avenues to protect my consumer rights, including  sharing my negative experience through various online platforms and social media.

I can send the confirmation of your courier that your products cannot be delivered in Mexico and that they were returned to you. Please contact your courier if appropriate. I would appreciate your acknowledgment of this letter as soon as possible and a confirmation of the refund process.

I trust that you will take this matter seriously and handle it honestly. I hope for a prompt resolution that will restore my faith in your company's commitment to customer satisfaction.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,

Alessandra Carcheri

I wasn't given a clear answer on the product I was about to purchase.

I had tried for months to achieve the platinum blonde bombshell hair of my dreams, only to end up with damaged, rough lengths with crispy purple ends! Until I came across Ugly Duckling Color's offer of a free tube. I tried the intense pearl toner. My hair is now soft, silky and looks like-you guessed it-a pearl! After such outstanding success, I bought the bond protect shampoo and masque to care for my Jean Harlowesque locks, and I'm not disappointed. Thank you for making these amazing products! I'm on my third order, and I'm a customer for life! I tell everyone who asks about the products. Thank you!

It washed out quickly and my hair pulled a lot of the undertone in some areas but others than that I loved the color

Good responsiveness through all the issues I had ordering product.

Cant really put the whole of the wait time on you guys as FedEx messed up and then later my package was held for inspection.

Good products, wish you guys still had the little pack advertised in the white-blonde hair guide on the website but I made due without.

I tried many different hair dyes. Theirs are the best, last the longest, best results and cause the least damage !

Shipping was typical, which was nice. I love the product. My hair NEVER pulls or tones blonde. It's always an orangey yellow. I am now ash blonde, like I wanted. LOVE THIS STUFF!!!

The intense silver blonde with 20v developer did nothing for my blonde. My husband doesn’t see a difference and neither do I. The one good thing is it doesn’t have a strong odor. I guess I’ll go back to T18

The toners and purple Shampoo and purple mask really work.