Emails I sent with questions about the fabric I was interested in prior to and after placing my order were answered knowledgeably within minutes. I even got a reply to an email on a Sunday! The samp... See more
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See what reviewers are saying
Firstly, Customer Services…excellent! I was in the process of making an assortment of covers for a boat and had estimated 20 metres would be required for the job. I contacted UK Fabrics to ask if the... See more
I placed an order for various fabric to fill an order. First time using them. I've chased the order by email as they don't have a phone number. 10 days later it arrived only to find one item of fabric... See more
Edited from 1 star to 4 stars. Once I’d sent a message on their website I received an email the next working day and another piece of fabric was shipped that day and received the next working day, q... See more
Company replied
Company details
Written by the company
Welcome to UK Fabrics Online, where we have the best quality fabrics our customers are looking for!
Contact info
Stockport, United Kingdom
- orders@ukfabricsonline.com
- www.ukfabricsonline.com
4.1
Great
552 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
My order turned up late (due to courier) after I'd questioned it another piece of material turned up, I now have a spare bit, but brilliant service and I wouldn't hesitate to use again. Many thanks
November 1, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Rich,
Thank you for your review!
Let us start by apologizing for any inconvenience that the delay may have caused.
We are glad to hear that you had a positive experience with our service, from the ordering to the fabric quality.❤️
Your kind words mean a lot to us, and we truly appreciate your understanding and support. Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Easy to order and prompt delivery
Easy to order and prompt delivery. Thank you.
October 1, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Hilary,
Thank you for sharing your experience with us!
We are glad to hear that you found it easy to order from our website and the service matched your expectations. We promise to only offer the best quality fabrics our customers are looking for! ❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Product received is exactly what I…
Product received is exactly what I wanted
October 20, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Peter,
Thank you for your review!
We are glad to hear that you happy with your order and the product matches your needs perfectly. We only offer the best quality fabrics our customers are looking for!❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
The choice of fabrics is large and the…
The choice of fabrics is large and the service quick. Along with fabric I ordered a sample and was disappointed at the small piece I received for 99p.
October 31, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Alice,
Thank you for taking the time to share your feedback!
Let us apologise for the size of the fabric sample you received. They are all cut using the same machine as we always make sure they all are the same size but mistakes do happen and we are very sorry.
We are glad to hear you are happy with our selection of fabrics and our service met your expectations! ❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Quality, value for money and efficient service.
The fabric was good quality and very reasonably priced. It arrived quickly. I am very happy with my purchase. Have used this company before and will use again.
October 31, 2023
Unprompted review
Reply from UK Fabrics Online
Hi C. Daws,
Thank you for your review!
We are glad to hear that you found the fabric to be of great quality. We only offer the best quality fabrics our customers are looking for!❤️
Also, quick delivery is a priority for us and it means a lot that we delivered (no pun intended) on that promise.
We are more than happy to have you with us once again, and we hope to continue serving you in the years to come.
Best regards,
UK Fabrics Online.
Excellent quality canvas waterproof…
Excellent quality canvas waterproof fabric. Good colour range. Competitively priced. Speedy delivery. Thankyou.
October 30, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Mrs Day,
Thank you for your review!
We are glad to hear that you are satisfied with our Heavy Duty 600d Waterproof fabric. We only offer the best quality fabrics our customers are looking for!❤️
We truly appreciate your support and hope to continue exceeding your expectations in the future. Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Hope to serve you again
Highly recommend this company.
Highly recommend this company.
Fabric is of an extremely high quality and quick delivery
Fantastic customer service
Will certainly recommend to family and friends and will definitely use in the future
October 29, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Mary,
Thank you for your kind words!
We are glad to hear that you found our fabric to be of extremely high quality and that our delivery was quick. We only offer the best quality fabrics our customers are looking for!❤️
Thank you for the recommendation and we look forward to serving you again in the future.
Best regards,
UK Fabrics Online.
Great company
Great company, my order arrived very quickly, exactly as described.
October 18, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Liz,
Thank you for your review!
We are glad to hear that your order arrived swiftly and matched your expectations. We only offer the best quality fabrics our customers are looking for!❤️
We look forward to serving you again in the future!
Best regards,
UK Fabrics Online.
beautiful velvet fabric that must be…
beautiful velvet fabric that must be machine sewn because it's hard to hand sew it but looks fabulous
October 29, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Peter,
Thank you for your review!
We are glad to hear that you are happy with our Velvet fabric. We only offer the best quality fabrics our customers are looking for! ❤️
You are right! Velvet can be a bit tricky to hand sew, but the end result is always worth it. This is a thick fabric and it is advisable to machine sew it.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Great service
Great service. Fabulous colours available and brilliant quality on the fabric. Perfect for my project. Thoroughly recommend
October 23, 2023
Unprompted review
Reply from UK Fabrics Online
Hi J. Fortt,
Thank you so much for your fantastic review!
We are glad to hear that you had a great experience with our service, and that you found our fabrics to be of great quality. We only offer the best quality fabrics our customers are looking for!❤️
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
UK Fabrics Online.
Very helpful and prompt customer…
Very helpful and prompt customer service. Excellent fabric and very friendly employees.
October 22, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Emily,
Thank you for your kind words!
We are glad to hear that you found our customer service very helpful and our fabrics of great quality. We only offer the best quality fabrics our customers are looking for!❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
I think they are great! I sent an email to ask for advice on…
I sent an email to ask for advice on choosing the best fabric for my project. I got a reply within the hour along with links to suggested material. You can’t get better customer service than that.
October 26, 2023
Unprompted review
Reply from UK Fabrics Online
Hi,
Thank you so much for taking the time to leave us this wonderful 5-star review!
We are glad to hear that you had such a positive experience with our customer service team. Providing timely and helpful advice is always a top priority for us! We might be biased but we probably have the best customer service team around!❤️
If you ever need anything else, please don't hesitate to contact us!
Best regards,
UK Fabrics Online.
Lovely selection of fabrics
Lovely selection of fabrics; when the fabrics arrived, the colours were just as seen on screen. Easy to order, good prices and quick delivery. Very happy
October 20, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Miss Finlay,
Thank you for your kind words!
We are pleased to hear that our selection of fabrics and colors met your expectations. Since our website revamp a few months ago, the feedback regarding our images has been tremendous, and hearing comments like yours makes all the hard work worthwhile.❤️
We look forward to serving you again in the future!
Best regards,
UK Fabrics Online.
Quick delivery Good Product
October 16, 2023
Unprompted review
Reply from UK Fabrics Online
Hi May,
Thank you for your review!
It is great to hear everything went well with your interaction with our company, from the product to its delivery. We only offer the best quality fabrics our customers are looking for!❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Very good quality material
Very good quality material, just what I was looking for. Quick delivery. Very pleased and would not hesitate to recommend this company to my friends.I would definitely use them again
October 21, 2023
Unprompted review
Reply from UK Fabrics Online
Hi David,
Thank you so much for your review!
We are glad to hear that you found our materials to be of very good quality and that they met your expectations. We only offer the best quality fabrics our customers are looking for!❤️
Your recommendation to your friends means the world to us, and we can't wait to serve you again in the future.
Best regards,
UK Fabrics Online.
Fabulous
The delivery was very quick. Material is far nicer than expected, such great quality and a fabulous colour. Very, very pleased. Would recommend
October 19, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Nicola,
Thank you very much for your review!
We are glad to hear that you are happy with the quality of the material and the color. We only offer the best quality fabrics our customers are looking for! ❤️
Thank you for the recommendation and hope to serve you again in the near future!
Best regards,
Diogo.
Great fabric and good service
Fabric is exactly as described and pictured. Despatch was quick and I was kept informed. Very pleased. Will definitely purchase from you again
October 21, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Jayne,
Thank you so much for your kind words!
We are glad to hear that the fabric you received matched your expectations and that our shipping process met your satisfaction. ❤️
Thank you for your recommendation and hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Amazing value and great quality
Amazing value and great quality. Came just as described/looked in pictures. The colour and style of the fabric matched perfectly with the matching chair. Lovely and soft to the touch too. Beautiful!
October 24, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Alice,
We are glad to hear that you found our products to be of great quality. We only offer the best quality fabrics our customers are looking for! ❤️
We would to see our fabrics in action! If you can, please email diogo@ukfabricsonline.com with a picture or two.
Should you need anything else or have any questions in the future, please don't hesitate to reach out.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Good quality fabric
Beautiful fabric sent out the wrong amount at first but was very quick to rectify and sent me what I ordered within a couple of days so I’m happy with my purchase and will be ordering again soon
October 2, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Sharon,
Thank you for sharing your experience!
Let us start by apologizing for the initial mistake in the order. We greatly appreciate your patience, and we are pleased to hear that we were able to quickly rectify the situation by sending you the correct amount.
We are glad to hear that you are happy with our quality and service. We only have the best quality fabrics our customers are looking for!❤️
Hope to serve you again in the near future again !
Best regards,
UK Fabrics Online.
Lively fabric and super fast delivery
Lovely fabric and super fast delivery. Very happy.
October 16, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Sharon,
Thank you so much for your kind words!
We are glad to hear that you are pleased with our fabrics and our super-fast delivery service. We have the best quality fabrics our customers are looking for and yours was no exception!❤️
If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
UK Fabrics Online.
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