Emails I sent with questions about the fabric I was interested in prior to and after placing my order were answered knowledgeably within minutes. I even got a reply to an email on a Sunday! The samp... See more
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Firstly, Customer Services…excellent! I was in the process of making an assortment of covers for a boat and had estimated 20 metres would be required for the job. I contacted UK Fabrics to ask if the... See more
I placed an order for various fabric to fill an order. First time using them. I've chased the order by email as they don't have a phone number. 10 days later it arrived only to find one item of fabric... See more
Edited from 1 star to 4 stars. Once I’d sent a message on their website I received an email the next working day and another piece of fabric was shipped that day and received the next working day, q... See more
Company replied
Company details
Written by the company
Welcome to UK Fabrics Online, where we have the best quality fabrics our customers are looking for!
Contact info
Stockport, United Kingdom
- orders@ukfabricsonline.com
- www.ukfabricsonline.com
4.1
Great
552 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality
easy to order samples came quickly as did fabric order after we chose which one we wanted
October 12, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Kathryn,
Thank you for sharing your review!
It is fantastic to hear that ordering samples was easy and that you found the process of selecting your fabric hassle-free.❤️
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Absolutely fantastic service and very…
Absolutely fantastic service and very speedy delivery. Would definitely recommend 👌
October 13, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Kate,
Thank you for your review!
We are glad to hear that you had a fantastic experience with our service and enjoyed the speedy delivery. ❤️
Your recommendation means a lot to us! Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
As I still haven’t received my second…
As I still haven’t received my second order yet I feel very let down. My first order for some waterproof fabric to make some covers for outdoor furniture went missing after several emails I was told that the couriers had no recognition of it. After asking for a refund and then having to purchase again and paying for next day delivery it’s still not here. Ordered on Monday morning it’s now Wednesday. It’s for a very urgent order for a lady that requires the covers to take to Spain with her next week. 😡
October 18, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Beki,
Thank you for your review!
We are sorry to hear about the difficulties you have experienced with your order. We completely understand your frustration, and we would like to provide some additional information and reassurance.
Firstly, regarding your first order, we are deeply sorry that the courier misplaced it. As we discussed in our previous email communication, we promptly issued a refund as soon as the courier's depot search yielded no positive results.
As for your second order, it was placed on Monday, and we are pleased to inform you that it is currently in transit and out for delivery, as of yesterday (Tuesday). Please note that our delivery service specifies a 1-day dispatch and a 1-day delivery window. Your parcel is right on track to meet this schedule, and we are doing our utmost to ensure a timely delivery.
However, if for any reason your parcel doesn't arrive as expected today, please don't hesitate to get in touch with us.
Once again, we sincerely apologize for the initial inconvenience caused by the missing parcel.
If there is anything else we can help with, please don't hesitate to contact us at orders@ukfabricsonline.com.
Best regards,
UK Fabrics Online.
Fast, friendly and efficient
We requested sample and they came promptly and then our query for further information was followed up in a fast and friendly manner. Calculating quantity and will then order without doubt.
October 3, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Cathy,
Thank you for your review!
We are glad to hear about your positive experience with our service, from ordering to our customer service.❤️
We appreciate your trust in us and are excited to hear that you plan to place an order. If you need assistance with anything else or to calculate your quantity and move forward, please don't hesitate to reach out.
We look forward to serving you!
Best regards,
UK Fabrics Online.
The delivery service bad
The service your provided was very good however the delivery company or service you used let your company down.
Leaving my purchase on the doorstep for everyone to see or take, is not acceptable. Did not even try any neighbour or find a safe spot to leave
October 16, 2023
Unprompted review
Reply from UK Fabrics Online
Hi John,
Thank you for leaving us a review!
We appreciate your kind words about the service you received but at the same time, we are truly sorry to hear about the issues you encountered with the delivery of your order.
We will address this matter with the delivery company or service we used to ensure such incidents are not repeated in the future.
Thank you for choosing us, and we hope to serve you again in the future.
Best regards,
UK Fabrics Online.
Got in touch with me and gave me some…
Got in touch with me and gave me some good advice. Was very pleased with my order, exactly what I wanted
September 16, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Mary,
Thank you for your review!
It is wonderful to hear that our team got in touch with you and provided helpful advice. We might be biased but we probably have the best customer service team in the world!❤️ We are pleased to know that your order met your expectations and was exactly what you wanted.
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Fabulous service.
Great service. Quick delivery and the fabric is perfect.
September 26, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Ellie,
Thank you for your kind words!
We are glad to hear that you are satisfied with our service. We have the best quality fabrics our customers are looking for!❤️
Your feedback is greatly appreciated, and it motivates us to keep delivering top-quality service.
Thanks again for choosing us and hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Great customer service!
Had a bit of a problem with my order but the customer service manager sorted it out quickly and efficiently, would recommend this company.
October 13, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Lowe,
Thank you so much for your 5-star review!
We are glad to hear about your positive experience with our customer service manager. We might be biased but our customer service might be the best in the world, where we take immense pride in resolving any issues efficiently to ensure our customers have a smooth and pleasant experience with us. ❤️
Thank you for choosing us, and we look forward to serving you again in the near future.
Best regards,
UK Fabrics Online.
Easy to order online from a good…
Easy to order online from a good variety of choice. I ordered 3m of the linen look fire retardant upholstery material. Really liked this material and was good to work with. Used to make seat covers for campervan and they look great 👍
Would definitely buy from them again as well as recommended them.
October 5, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Joanne,
Thank you so much for your 5-star review!
We are happy to hear about your positive experience with our website and the quality of our Linen Look Fire Retardant. We only offer the best quality fabrics our customers are looking for!❤️
It's wonderful to know that you found the material easy to work with and that it made your campervan seat covers look great.
We would love to see our fabrics in action! If you can, please email diogo@ukfabricsonline.com with a picture or two.
Hope to serve you again in the near future.
Best regards,
UK Fabrics Online.
Curtain and lining fabric
Curtain and lining fabric.
Great quality , exactly as described .
There were no flaws, look great up at the windows .
I realised I had over ordered on the lining and contacted UK fabrics straight away , all was sorted in a short time . Very impressed . Good service .
September 12, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Karen,
Thank you for the kind words!
We are glad to hear that you are pleased with the quality of our curtain and lining fabric. We only offer the best quality fabrics our customers are looking for!❤️
It is great to know that the fabric was as described and free from any flaws, and that it looks great adorning your windows.
Your kind words mean a lot to us, and we truly appreciate your business and support. Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
I ordered some heavy duty waterproof…
I ordered some heavy duty waterproof fabric to make a large dog bed. The fabric is really strong, easy to sew and colour was true to the website image. It arrived in about a week, which was fine as I didn't have any particular deadline. One happy customer and a happy dog too!
October 11, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Dian,
We greatly appreciate your 5-star review!
It is great to hear that our Waterproof Heavy Duty 600d worked perfectly for your dog bed project! ❤️ We are pleased that the fabric was strong and easy to sew, and that the color matched the website image accurately.
We would love to see our fabrics in action! Please email diogo@ukfabricsonline.com a picture or two.
Best regards,
UK Fabrics Online.
Excellent quality
I ordered waterproof fabric for my outdoor furniture and was absolutely thrilled with the product when it arrived
Would definitely recommend! Took a little while to arrive but was worth the wait !
October 5, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Kim,
Thank you for the review!
We are glad to hear that you are happy with the Waterproof fabric you ordered from us and its quality! We only have the best quality fabrics our customers are looking for!❤️
If you ever have any more needs, please don't hesitate to reach out and hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Good quality water proof fabric
Good quality water proof fabric at a reasonable price. Arrived well wrapped and within the timescale quoted. Handy to be able to order samples of fabric.
October 2, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Jane,
Thank you for your review!
We are glad to hear that you found our Heavy Duty 600d Waterproof fabric to be of good quality! We only offer the best quality fabrics our customers are looking for! ❤️
If you ever need more fabric or have any questions, please feel free to reach out. Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Lovely upholstery fabric
Lovely upholstery fabric and great value. Prompt delivery. Responsive and helpful seller.
October 8, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Moira,
Thank you for your review!
We are glad to hear that you found our Luxury Plain Velvet great quality. We only offer the best quality fabrics our customers are looking for!❤️
We greatly appreciate your kind words about our responsiveness and helpfulness as a seller.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
UK Fabrics Online.
Not in a hurry to fulfil the order
Placed an order on the 27th September, not received or received a confirmation to say the order has been despatched. Its now 8th October and still nothing I emailed on Friday 6th October to chase up deliver and as yet no reply. Shoddy customer service and an excessive wait time with no correspondence.
I actually emailed you on Thursday 5th October at 9.57am so I'm not sure what your 'business hours' are.
Update: the item never arrived but I did get a full refund the same day
September 27, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Donna-Marie,
Thank you for sharing your experience!
We sincerely apologize for the inconvenience you have experienced regarding your order. As mentioned in our previous response, we dispatched your order on the 28th of September, but it appears that there have been delays in the tracking updates from the courier, and we do apologize for that.
Regarding our customer service, we want to acknowledge that your email was sent on a Friday (6th of October) after our regular business hours and we were unable to reply until the following Monday (9th of October).
We appreciate your patience and understanding during this time. We will keep you updated as soon as we receive any information from the courier.
Best regards,
UK Fabrics Online.
Good service and responsive customer…
Good service and responsive customer services
September 20, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Sharon,
Thank you for taking the time to leave us a review!
We are glad to hear that you found our service good and our customer services responsive. Your feedback is valuable to us, and we are always striving to improve ourselves!❤️
We would love to hear more about where you think we may have missed the mark. Could you email diogo@ukfabricsonline.com with any specific suggestions or feedback you may have, please?
Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
UK Fabrics Online.
Lounge update
I found my velvet fabric online and saw the same fabric much more expensive on another site.
It arrived quickly and well wrapped.
The colours are fab, and fabric nice and soft. The woman who is designing our makeover loved it.
Looking forward to making my new cushions to go with our new sofa. Would definitely use this company again.
October 3, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Linda,
Thank you for your review!
It is great to know that your order arrived swiftly and was well-packaged to ensure its safety, and that you are happy with its quality!❤️
We truly appreciate your kind words and your willingness to consider using our company again in the future. Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
Waterproof material
I purchased some waterproof material to cover two large dog bed cushions as our new puppies kept weeing on them marking the fabric. The covers have worked wonders as I no longer have to keep putting the underneath fabric in the wash, the dogs haven’t yet had any accidents on the cushions and if they did I can wipe them clean. My only gripe is that the waterproof material was very stretchy and not that easy to sew. But I achieved what I set out to do.
Ordering and delivery were excellent. Thank you
September 30, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Kay,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot!
We are glad to hear that the waterproof fabric you purchased has been a game-changer for your dog bed cushions. It's great to know that it has effectively protected your cushions from accidents. We promise to only offer the best quality fabrics our customers are looking for! ❤️
Thank you for choosing our products, and we hope your new puppies continue to enjoy their comfy and accident-free cushions.
Best regards,
UK Fabrics Online.
Great choice of fabric
Plenty of choice on website. The fabric I ordered looked exactly as advertised and described. The delivery was quick and I received excellent communication from company at all stages of the process. Highly recommend and will use again.
September 4, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Carol,
Thank you for your review!
We are delighted to hear about your positive experience with our website and products.❤️
We take great pride in providing a wide variety of choices to our customers, ensuring that our products match the descriptions and images on our website but more importantly, offering the best quality our customers are looking for!
Hope to serve you again in the near future!
Best regards,
UK Fabrics Online.
small samples
I was excited to receive my fabric samples but when they eventually arrived they were far too small, particularly considering I had ordered bold prints. Due to this I can’t be confident in my choices and will now be looking elsewhere.
September 27, 2023
Unprompted review
Reply from UK Fabrics Online
Hi Rebecca,
Thank you for your review!
We appreciate your feedback and are genuinely sorry to hear that you were disappointed with the size of the fabric samples you received. We understand how important it is to have a clear understanding of fabric, especially with big and bold prints, like the Printed Plush Velvets you ordered.
We want to clarify that our fabric samples are indeed intended to help customers assess the color, weight, and texture of the fabric before making larger orders. However, we understand that for fabrics with bold and large designs, such as the one you ordered with a repeating pattern over 35 x 35 cm, the samples may not fully represent the comprehensive view of the print that you were looking for.
If there is anything we can do to make it right for you, please email orders@ukfabricsonline.com.
Looking forward to hearing from you!
Best regards,
UK Fabrics Online.
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