Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... See more
Company replied
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See what reviewers are saying
Found the whole experience dealing with UK Flat Roofing a pleasure. Quick next day delivery unfortunately the box containing my order was damaged on arrival. And after contacting the company via... See more
Company replied
Initially after sales was poor - no returning of emails or phone calls regarding despatch update. 1-2 days quoted - nothing received. Given the current situation I would accept some shortcomings but... See more
Company replied
Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... See more
Company replied
Company details
Written by the company
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Contact info
International House,, M2 3HZ, Manchester, United Kingdom
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4.5
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods sent quickly despite the virus
Goods sent quickly despite the virus. Thank you
April 3, 2020
Unprompted review
Placed my order took my money and then…
Placed my order took my money and then no contact at all not happy
April 1, 2020
Unprompted review
Very fast and efficient.
March 29, 2020
Unprompted review
Excellent service.
Excellent service.
Goods arrived safely and before 09.30 the following day.
Thank you.
March 28, 2020
Unprompted review
Ring up before ordering.
Have products ‘available’ on the website which aren’t available. If products aren’t in stock regardless of the reasons this should be shown clearly on the website. Take your money then offer you an alternative which is £400+ more expensive. Take ages to refund money.
March 23, 2020
Unprompted review
Reply from UK Flat Roofing
Money refunded instantly, banks take there time unfortunately and can take 3 days. Nothing in my control.
There was a shortage due to a rush on them and supply issues from the USA due to the coronavirus. A bit of understanding is needed in this time of unpresidented conditions.
The alternative offer was all we had in stock.
Great Service
Great customer service during the difficult virus situation. Highly Recommended.
Thank you
March 23, 2020
Unprompted review
Reply from UK Flat Roofing
Thanks, we are glad we are able to help you out and apologies for the delay in you receiving your goods.
Please let us know if there is ever anything else we can help with.
Good quality and coverage of sedum in…
Good quality and coverage of sedum in the trays. Delivered and pre advised arrival as requested. Easy to lay. All round great and will be ordering again, thanks Mike
Matthew
Managedwild
March 15, 2020
Unprompted review
Really impressed at prompt and helpful…
Really impressed at prompt and helpful replies too my initial queries, quick delivery and beautiful quality sedum delivered.
March 10, 2020
Unprompted review
Excellent service
Excellent service, Mike was very helpful and quick to respond to my query
February 28, 2020
Unprompted review
Good quality and arrived on time
January 25, 2020
Unprompted review
My order
My order, placed before midday on a Friday, so qualified for next day delivery. Order value was only £9.50 but postage was £12.50, felt this was a bit steep but I wanted the stuff to fix my roof on Saturday. Company then got in touch as they wanted £32 to deliver on a Saturday. Outrageous, so complained and they just cancelled the order. Poor service, would have been nice if they honoured the order or at least promised to deliver it on Monday.
January 21, 2020
Unprompted review
Reply from UK Flat Roofing
Hi Melfyn,
After you placed your order we were informed by you that you needed it Saturday. As Saturday is a special delivery with TNT we have to pass on the costs as it costs us the £30 plus vat for delivery.
The item you ordered is actually classed as dangerous so it's not cheap for delivery as it has to be handled by a specialist carrier such as TNT. It cannot be posted with someone like Royal Mail.
You then advised you didn't want to pay the extra and would be very disappointed as you needed to finish your job. We understood this to be a nessesety for Saturday and as we couldn't arrange for Saturday delivery due to extra payment needed we would best in Refunding you so you could arrange an alterative. We would have been more than happy to process for Monday if this had been explained to us as we refunded you several hours before the cut off time for delivery.
I am sorry that we might have miss understood your request but we wanted you to be able to get the materials for Saturday as explained to us was nessesety so we refuded you so you could sourse locally.
Best Regards
Mike
UK Flat Roofing
Seamless from enquiry
Seamless from enquiry, placing order to delivery. Good products. The shipping charges are on the high side though.
December 1, 2019
Unprompted review
Reply from UK Flat Roofing
HI Raj,
Apologies for the high delivery costs, these are passed onto us by Tuffnels who we use as they are more relialbe than other couriers we have used.
Hope to deal with you again soon.
Reply from UK Flat Roofing
Thanks Katie, Pleaseure dealing with you. Please let us know if you need anything else for your roof.
Very good service
November 27, 2019
Unprompted review
Reply from UK Flat Roofing
Thanks for your review Gary, we look forward to supplying you in the future.
Brilliant service from uk flat roofing…
Brilliant service from uk flat roofing goods recieved as said and on time, only minor drawback was no contact from courier with delivery slot. All in all i woulddefinitely recommend and will be using again
November 21, 2019
Unprompted review
Reply from UK Flat Roofing
Thankyou Ryan, look forward to working with you again! Please let us know if we can do anything else for you :)
Good advice on what was required and…
Good advice on what was required and great service. Items arrived next day, which was just what was needed.
November 8, 2019
Unprompted review
Reply from UK Flat Roofing
Thankyou Ewan for your review and business. Greatly appreciated.
Mike has been very helpful. SKW Great.
Mike has been very helpful.
Thanks M for the free heat gun nozzle.
We have done several projects with the Resitrix SKW Black full bond product, set up not much blower 2 rollers about it.
Did test bits first excellent welding with heat gun.
We used stainless steel for a 10m radiused 10meter gutter 8inches wide very difficult to make join etc. We found SKW and was off and running. Next job 6m 400mm wide 5m radiused now doing today 12m 400mm wide radiused. Cut out of 10m role 1m wide got 12 food running out of 1m wide (75mm up sides) very few joints. Then 333mm up sides. Straight is great but we like a challenge! All you need to keep is one role of 1m and can do most jobs from stock also. Kind regards Rob from Somerset.
October 31, 2019
Unprompted review
Reply from UK Flat Roofing
Thanks Rob, we are so glad you are pleased and that everything worked well for you! We really look forward to working with you more in the future :)
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