Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... See more
Company replied
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See what reviewers are saying
Found the whole experience dealing with UK Flat Roofing a pleasure. Quick next day delivery unfortunately the box containing my order was damaged on arrival. And after contacting the company via... See more
Company replied
Initially after sales was poor - no returning of emails or phone calls regarding despatch update. 1-2 days quoted - nothing received. Given the current situation I would accept some shortcomings but... See more
Company replied
Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... See more
Company replied
Company details
Written by the company
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Contact info
International House,, M2 3HZ, Manchester, United Kingdom
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4.5
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Informative and engaging
February 14, 2022
Excellent service
January 29, 2022
Prompt delivery
January 24, 2022
Simple to use flat roof materials…
Simple to use flat roof materials calculator. Prompt delivery. Great customer support.
January 20, 2022
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. THEY CANNOT BE TRUSTED .
After repeated attempts to contact them they have ignored my emails. I purchased 7 rolls of insulation totalling around £1500. 3 arrived ripped and soaking wet . I am stuck with them and have had to pursue the matter with credit card . I would not use this company again. They have no customer service to speak of and have actively ignored all my correspondence .
January 18, 2022
Unprompted review
Reply from UK Flat Roofing
As per my last email to you pre Christmas, these rolls are discontinued and there are no more stock. I asked if you could dry them out and take a partial refund on the 3 wet rolls.
We haven't heard back from you since this time. Please check your emails.
Ordered and delivered within a week
Ordered and delivered within a week. Nice and easy.
January 13, 2022
No response regarding delivery dates
I’ll be waiting two weeks for an order to turn up, and I’ve had no response on when I can expect a delivery. I have called the number on the website for more information On numerous occasions however I have not managed to get through after a whole week of calling every single day. I have sent emails to customers support but have not received any reply. It has been really disruptive as we have been waiting on site for one item to be able to continue with other works.
January 9, 2022
Reply from UK Flat Roofing
If you had looked at the website it says we have been closed with Covid.
Your order has been cancelled and refunded.
DO NOT BUY from this company!
DO NOT BUY from this company!
I purchased three items from them. The items were unsuitable for the job I was doing, so I returned them well within the time frame and requested a refund.
Never heard back from them despite emailing and attempting to phone them several times (they don't pick up).
I referred the matter to my Credit Card company and got my money back (less postage) and I presume the bank will deal with this cowboy company directly.
Also got charged £2 on my phone bill for attempting to contact them - diabolical!
January 8, 2022
Unprompted review
Reply from UK Flat Roofing
We have been closed from Christmas and have had Covid. If you email with your order refence and what you did to return them i will look into this for you.
As for the £2 on your phone bill that isn't us as we haven't been able to answer the phone as we are closed and we don't charge for telephone calls either.
Not sure this is a real company?
I ordered and received my goods but needed assistance regarding the product. I was unable to contact anyone (phone number and email unavailable) and had to return my goods for refund, 3 weeks later I haven't heard from them at all despite repeated emails. I paid by PayPal and my bank statement has a *paypal marking but I have no record on my PayPal account of the transaction so I don't think this payment method was used.
Alarm bells are ringing that this may be some sort or scam company. I will update if I get anywhere.
January 8, 2022
Unprompted review
Reply from UK Flat Roofing
We have been closed from Christmas and have had Covid. If you email with your order refence and what you did to return them i will look into this for you.
Great service with an even better price…
Great service with an even better price will be using a lot in the future
December 14, 2021
Great product that turned up on time
Great product that turned up on time. What more can you ask for?
December 12, 2021
Disappointing
Disappointing. Website is good but they delivered 100mm trims not 50mm I ordered. Substrate and gravel bags broken during transport, so it all arrived as a big mess.
December 11, 2021
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