Uk Home Save LTD Reviews 

438
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, noting work was completed quickly, cleanly, and on time. Many highlight the staff for being polite, friendly, and knowledgeable, explaining processes clearly and making interactions pleasant and helpful. However, some customers noted significant issues with after-sales contact, reporting unreturned calls and a lack of follow-up. Concerns were also raised regarding high pricing for services that could be done cheaper, and instances of cold calling or perceived pressure tactics. A few also experienced problems with the work itself, including damaged radiators or ongoing heating problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, politeness, and... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising their politeness, efficiency,... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unsolicited calls,... See more

Price

Customers consistently note negative experiences with price, with many reviewers feeling that the costs for... See more

Facilities

Users describe negative interactions with facilities, particularly concerning heating systems and radiators.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan


Company details

  1. Boiler and Heating Service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(438)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When they eventually arrived they were…

When they eventually arrived they were brilliant. I now hope that my heating bills will be considerably lower. I never expected there to be so much black mud in my system as, in theory, it had been 'serviced' every year.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Please be careful of these

I don’t do reviews. But for this I wish I could give it no stars. I was constantly pestered for 3 days before I reluctantly allowed them to come out to my property. It cost me almost £2000 of my own savings and the fitter who came out had absolutely no manners or no respect. Left stains all over my bathroom toilet when he kept going every hour. I am in my 80s and they would not leave me alone. All these positive reviews have got to be made up. Would not recommend as they are scammers and just completely rude. And absolutely horrible people who just seem to pray on the elderly like me. Just please be careful with this company.

December 11, 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

We believe this is a malicious review, along with the others that have come in today. We are working to try an resolve this and have flagged it with trustpilot, if you are a genuine reviewer please contact us on 03336661982 or enquiries@ukhomesave.com and we will remove this reply and aim to solve any problems you may have

Rated 1 out of 5 stars

Constant calls and pressure tactics was…

Constant calls and pressure tactics was used to get over a thousand pounds out of my elderly dad. All they did was flush his radiators. Con men is all they are please avoid

December 13, 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

We believe this is a malicious review, along with the others that have come in today. We are working to try an resolve this and have flagged it with trustpilot, if you are a genuine reviewer please contact us on 03336661982 or enquiries@ukhomesave.com and we will remove this reply and aim to solve any problems you may have


Rated 1 out of 5 stars

Cold called an elderly relative and scared them into agreeing

Cold called an elderly relative. Engineer/ assessor turned up late in the evening and scared them into believing they needed over £1000 of work doing because ' they should condemn the system it's that bad'. Claimed the work would be discounted from £1500 to £1100 for being older but that looks like the standard price.
Left them too afraid to turn the heating on and terrified how they were going to pay but made them believe it was needed for safety.
Two local engineers from 2 separate companies stated price was extortionate and the work would cost much less. Also that the work wasn't actually needed, it was an issue with one radiator.
Luckily managed to cancel the job before the contractors arrived.

November 6, 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Thankyou for your feedback, I am sorry that your relatives experience has been perceived in this way and they were in anyway left frighten by our service, this is not our aim or the experience of our many of thousands of other customers.
All our appointments are booked within a 30 minute window, so if the energy assessor arrived in the evening this would be the time the appointment was agreed for, we like to offer later appointments to help out or working customers as many find these more convenient than the daytime and obviously we do not know the age of our potential customers when we make the appointments.
Our prices do vary due to a variety of factors, everyone's heating system, circumstances and requirements are different and as such we can not run to a one price fits all model of business.
We would like to see the quotes you received from other companies as we believe our prices to be competitive for what we offer, especially with the 5 years after service we provide, perhaps these companies were not actually quoting like for like and just for a part of our service.

Rated 1 out of 5 stars

Don't you do less than one star

Don't you do less than one star? Very well trained group.... at cold call sales. Avoid, avoid, avoid. Currently working Gateshead area I believe.

December 2, 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

We have no record of any customers or potential customers with this name. We have also had no contact from anyone with any complaints in the Gateshead area. Could you please contact us urgently so we can check it is indeed our company you have had contact with (we have had a few reviews left recently that were not about our company) and we can work to allay your fears/resolve any issues you may have. Please call us on 03336661982 or email enquiries@ukhomesave.com

Rated 1 out of 5 stars

Scam

Scam. Do not do business with this company. The business prey on the elderly and scam for £1100 for services that are not required and not undertaken
If you have had work done then do not pay until you have assessed the work.
Customer service Do not return calls.

October 25, 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello,
Unfortunately we do not recognize a lot of the information you have published int his review.
All services we undertake are required as seen in our initial meetings with our infrared cameras showing the homeowner exactly what is going on inside their radiators and if any work needs doing. We regularly walk away from properties where the work does not need doing.

Our prices differ due to a number of variables and payment is NEVER taken until all work is finished and the customer is happy with the work. Customer services are returning all call so long as a message is left, Please try to contact us again so we can discuss this with you.

Rated 5 out of 5 stars

Great service friendly staff

Deacon and Kelvin came out to flush my system today and they were very professional in the way they did things. They showed me the results at the end of the service and I was in true shock. The staff are very courteous in the way they do their job I strongly recommend.

November 26, 2024
Unprompted review

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